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Fairmont Chateau Laurier

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Traveller (1206)
Room & Suite (720)
Dining (116)
Overview
  • Excellent52%
  • Very good28%
  • Average12%
  • Poor5%
  • Terrible3%
Travellers talk about
“gold floor”(127 reviews)
“zoe's lounge”(66 reviews)
“president's club”(30 reviews)
AMENITIES
Free Internet
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Offers from Fairmont Chateau Laurier
Special Offer: Stay Longer, Save More!
Offers from Fairmont Chateau Laurier
Special Offer: Stay Longer, Save More!
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Reviews (3,271)
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2,880 results
Traveller rating
1,440
796
359
179
106
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1,440
796
359
179
106
Show reviews that mention
All reviewsgold floorzoe's loungepresident's clubbyward marketrideau canalbeautiful hotelclassic hotelparliament hilldeluxe roomottawa riverwar memorialan upgradenational galleryvalet parkingmarket areavisiting ottawalaurier
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21 - 25 of 2,880 reviews
Reviewed 2 weeks ago

His hotel has a perfect location- I had breakfast (maple cream waffles in the buffet are incredible!) overlooking the parliament buildings. Staff is friendly and attentive. Room on 6th floor was large, well appointed, but not renovated recently (didn’t really matter, but some would find...More

Review collected in partnership with fairmont.com
Thank Halifaxjake
Response from ChateauLaurier, General Manager at Fairmont Chateau LaurierResponded 2 weeks ago

We are delighted that you enjoyed your stay in Ottawa’s ‘castle’ and look forward to welcoming you back soon. Sincerely, Claude J. Sauvé General Manager

Reviewed 2 weeks ago

My wife and I recently stayed at the Chateau Laurier after an Easter dinner with a daughter who lives in Ottawa. What a wonderful hotel! Excellent service, a beautiful room with all the amenities. We had a wonderful room on the 4th floor overlooking the...More

Thank John L
Response from ChateauLaurier, General Manager at Fairmont Chateau LaurierResponded 2 weeks ago

Dear John, We are delighted that you and your wife enjoyed your stay with us. We are fortunate to have the premier location in the heart of our Nation’s Capital. We look forward to welcoming you back one day soon. Sincerely, Claude J. Sauvé General...More

Reviewed 3 weeks ago

Just one concern... I had requested a fridge for medical reasons upon receiving the email check in. Again when I checked in in person at the hotel, I confirmed a fridge would be brought to my room. When it still wasn't there on the second...More

Review collected in partnership with fairmont.com
Thank michellenK7492OG
Response from ChateauLaurier, General Manager at Fairmont Chateau LaurierResponded 2 weeks ago

Dear Michelle, Please accept my personal apologies for this oversight. This is certainly not our standard and I regret this disappointing experience. I look forward to welcoming you back one day soon and am confident you will be pleased with the improvements. Sincerely, Claude J....More

Reviewed 3 weeks ago

Very disappointing, the TV did not work, we tried to call to have it fixed but the phone was unplugged so it was not charged so on our way out for dinner we stopped by the concierge desk asked to have it fixed. When we...More

Review collected in partnership with fairmont.com
Thank asanfo961466
Response from ChateauLaurier, General Manager at Fairmont Chateau LaurierResponded 2 weeks ago

Your experience is certainly not typical of the high level of service we strive to provide to our valued guests each and every day. We regret your poor impression and do hope you give us another chance to regain your trust and loyalty sometime in...More

Reviewed 3 weeks ago via mobile

Hotel is in a prime location however it needs a total refurbishment inside. The pool is old, the water is so dirty I only had about 10 feet of visibility with my goggles on. The fake flower grotto at one end of the pool has...More

Thank haajet
Response from ChateauLaurier, General Manager at Fairmont Chateau LaurierResponded 2 weeks ago

Our mission is to turn moments into memories and I regret that we failed to do so on this occasion. We do value your feedback and hope we have the opportunity to welcome you back one day. Sincerely, Claude J. Sauvé General Manager

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Best Value Properties in Ottawa, Canada
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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Pool
Free Internet
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Heated pool
Indoor pool
Details
Price range
US$ 200 - US$ 501 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Luxury Hotel in Ottawa
#5 Green Hotel in Ottawa
#5 Romantic Hotel in Ottawa
#11 Family Hotel in Ottawa
#12 Business Hotel in Ottawa
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 200 - US$ 501 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Luxury Hotel in Ottawa
#5 Green Hotel in Ottawa
#5 Romantic Hotel in Ottawa
#11 Family Hotel in Ottawa
#12 Business Hotel in Ottawa
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1206)
Room & Suite (720)
Dining (116)
Pool & Beach (38)
Amenities (32)
Business Centre & Event Rooms (9)
Family and Play Areas (1)
Questions & Answers
Ask a question
Edua M
11 February 2018|
Answer
Response from 4CRM | Reviewed this property |
Sorry Edua but I’ve been ill and have not felt much like doing anything on the net or the World Wide Web What do you mean when you ask me “where is your draft review?
0
Votes
Joe r
27 January 2018|
Answer
Response from ottawa198 | Reviewed this property |
I am only familiar with their two restaurants. Phone or email them for the specifics.
0
Votes
Stu C
16 January 2018|
AnswerShow all 2 answers
Response from 4CRM | Reviewed this property |
It does. Booking is available through the Spa or the Desk. Two of the best masseuse’s I’ve had the pleasure of experiencing are at Fairmont Tremblant and Montebello. Have a great trip!
1
Vote
Room Tips
"Pick a room with a view. The Gold Floor is great"
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"If you can stay in the turret you will never forget it!"
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"Pick a room with a view of Parliament."
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"Ask for a room with a view on downtown Ottawa or on Parliament Hill"
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