Need I say more. Great base for a short stay in Ottawa if you want to visit Parliament, Byward etc. Nice area to walk by the water. We had King bedded overlooking the city. Nice view over the locks. We felt comfortable with the measures taken re covid, Hand sanitizers everywhere, including elevators. Outside parking on premises with street accessibility.
Just got back from a long weekend at the Fairmont. The hotel is absolutely beautiful! The architecture is amazing, lobby, rooms, and all public spaces are incredible. Very Old World charm but completely renovated. Stayed in a Gold level room which gave us access to breakfast every morning in the Gold Lounge as well as Happy Hour and desserts nightly. Well worth the extra price. The room was very large, comfortable and updated with everything you'd need. The staff at the Gold level were all amazing and could not have been more helpful, polite and friendly. As we were in town to skate the Rideau Canal the concierge at the Gold Level hooked us up with a company that delivered our ice skates directly to the hotel in 15 minutes. And we were able to keep them for the day for less than a 2hr rental in other places. I highly recommend the Fairmont and also the upgrade to the Gold Level.…
Awesome location, very welcoming staff. Definitely recommend having lunch or dinner at the ByWard Market. It is very easy to access the hotel and you will find many activities around. The room was good and it felt great staying at such a historical place.
I stayed at the Fairmont Chateau Laurier for two nights with my seven year old kids for a staycation. Overall it was an ok trip, but not the indulgent luxury hotel experience I was expecting. To start with - hotel parking is $40/day. That would be fine, except the parking is around the corner and down the street. So I had to park with my kids and drag my suitcase and bags and try to supervise my kids all while going all the way down the street after a long car ride. Check-in was easy. I booked a junior suite. The room we were given was literally a ten minute walk from the elevators. Once in an elevator, it was all the way down two long hallways - farthest room from elevator possible. And the keys they gave us didnt work twice - so that is all the way to the lobby again to get new keys, then all the way back up again (with bags!) Finally, housekeeping decided to vacuum and move furniture in the room above us at 730 am on Saturday morning. We complained and it stopped but we were already awake. When I called in the morning to see if we could get the trolley for our suitcases, I was told that no one was available. Also - pool is freezing... For $1000 for two nights, I expected much better service and professionalism. I wouldnt have written this post if someone had actually addressed my complaints, but I complained twice with an inadequate response the first time and no response the second time. Its a perfect location and a beautiful hotel, but not anywhere close to the service and professionalism you would expect.…
We arrived last Thursday evening in the dark with an oversize vehicle and we were told to park at the back of the hotel. We could not temporarily park at the front nor could we drop off our luggage and there were no luggage carts or staff to assist us. As we were there on business we had our laptop bags, luggage and files and we had to take repeated trips in the dark in the cold and then ip the ramp as all the doors in the hotel are locked due to covid. The doors remain locked during the entire stay but at least on Friday and Saturday night they had doorman that were there to assist vacationers vs business clients. We enjoy the hotel, the amenities, the food, and usually the service and we will return, but this was certainly not even a three star hotel because of this horrible beginning to our three day almost $1500.00 stay. …
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