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Extended Stay Canada - Ottawa

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Extended Stay Canada - Ottawa
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542 Reviews from our TripAdvisor Community

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Showing 490: English reviews
Reviewed 1 week ago

Avoid this hotel at any cost, dirty cheap and outdated hotel. Breakfast is very limited no cheese no egg no fruit. Room service is very bad and rooms are smelly. Charge you 16 +tax for the parking and the receptions are not friendly at all

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Helpful?
Thank Mehrdad K
00esa, General Manager at Extended Stay Canada - Ottawa, responded to this review

We are appreciative when our guests provide feedback so we can understand from your perspective what we are doing right and where we need to improve. I am sorry you were not completely satisfied with your overall stay with us. I agree there are some areas of our hotel which need updating and we are in discussion with our brand...

Collingwood, Canada
Reviewed 2 weeks ago

I was a little worried about booking this hotel but then was pleasantly surprised. The hotel is in a great location right behind City Hall. The suite was great. It was clean and had a fully functioning kitchen (which we didn't use). A separate living room with a pull-out bed and a bedroom with a king bed. I got a...

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Helpful?
Thank Sandymomof3_12
00esa, Manager at Extended Stay Canada - Ottawa, responded to this review

It was our pleasure having you as our guest at Extended Stay Canada Ottawa. We are glad to read that you enjoyed your stay and our proximity to the City hall, our courteous service and the coffee we serve were all to your liking. We look forward to seeing you again soon. Sincerely, General Manager

Sudbury, Canada
Reviewed 2 weeks ago

I was concerned about this hotel after reading some of the reviews but was pleasantly surprised. The hotel was nice, clean and front desk guy was super nice and friendly. The room was very nice with separate kitchen, living room and bedroom. Both the living room and bedroom had a TV. It was obvious the building used to be an...

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Helpful?
Thank Jennyflower_12
00esa, General Manager at Extended Stay Canada - Ottawa, responded to this review

Thank you for being our guest and taking the time to review your experience at Extended Stay Canada - Ottawa. We are happy that you liked our friendly service, parking facility and your clean and well-equipped room. We appreciate you being our guest and look forward to welcoming you back soon! Sincerely, General Manager

Toronto, Canada
Reviewed 2 weeks ago

Great value and location for the price point. The hotel has 2 separate towers so if you're traveling with friends/family be sure to ask to be in the same tower. Our room was a good size, although there was someone's old left over food in the fridge. I put in a request well in advance for a room with a...

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Helpful?
Thank Les_is_more35
00esa, General Manager at Extended Stay Canada - Ottawa, responded to this review

Thank you for the feedback about your stay with us. We are happy that you liked our convenient location, affordable rates and our helpful associates. We are also glad to read you got the room you requested and that you loved how spacious it was along with the view it provides. However, we are sorry if any inconvenience was caused...

Reviewed 2 weeks ago

The staff was very friendly and helpful. Great and quick with check-in and check-out. The breakfast was super busy likely best to arrive before 8 to avoid the crowds. Very busy elevators as well. It took us 20 minutes to get an elevator down to check out. We were only on the 3rd floor but all the elevators coming down...

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Helpful?
Thank Marissa K
00esa, General Manager at Extended Stay Canada - Ottawa, responded to this review

Thank you for taking the time to evaluate your stay. We are glad that you liked our friendly associates, but we apologize for the issues you mentioned. We appreciate you letting us know how we can improve as well as what we are doing right. We hope to see you again and have the opportunity to make your next stay...

Edmonton, Canada
Reviewed 2 weeks ago

We stayed here for one night. It is a good, clean, comfortable hotel in a great location just off elgin. They also come with a full kitchen. I will stay here again. There is a gym and free breakfast. I booked mine off hotwire and got a great deal. Parking costs about $15/night.

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Helpful?
Thank CubaJen
00esa, Manager at Extended Stay Canada - Ottawa, responded to this review

Thank you for taking the time to write a wonderful review about your stay with us at Extended Stay Canada- Ottawa. It's great to read you enjoyed our convenient location, the facilities and your comfortable suite along with the fully equipped kitchen. It was our pleasure serving you, and we hope to see you and your family again soon! Sincerely,...

Mississauga, Canada
Reviewed 2 weeks ago

The room itself was clean and roomy. We felt as thought we were the only ones in the hotel until breakfast; then it seemed like it was packed. Breakfast was minimal, didn't do the waffles due to a long line-up for that. Overall, would stay there again if we got a good deal on Hotwire.

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Helpful?
Thank Martin8821
00esa, General Manager at Extended Stay Canada - Ottawa, responded to this review

Thank you for staying with us and sharing your comments. We are glad you liked your well-appointed room and our affordable rates. However, we are sorry for not being able to impress you with our breakfast offerings and for the inconvenience you had at our breakfast area. We are glad this did not deter your otherwise positive stay with us...

MA
Reviewed 2 weeks ago

Great location conveniently located to downtown areas of interest, room was clean, quiet, staff were friendly check in/out, breakfast attendant cleaning staff smiling and cheery, comfortable great for families and single/couple travelers

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Helpful?
Thank anil10s
00esa, General Manager at Extended Stay Canada - Ottawa, responded to this review

Thank you for being our guest and taking the time to review your experience at Extended Stay Canada - Ottawa. We are pleased to read that you loved our friendly associates, convenient location which was perfect for your needs and your clean room as well. We appreciate you recommending us online and hope to have you back with us soon....

Reviewed 3 weeks ago

We booked through Hotwire for our anniversary for 2 night and they advertised this hotel as a 4*. Well let me tell you this Hotel is nothing close to 4*s. His place was clearly an apartment building before and has been converted into an extended stay area. This would not be bad if you were looking for deal and wanted...

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Helpful?
1Thank Usha D
00esa, Manager at Extended Stay Canada - Ottawa, responded to this review

Thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering the most excellent service and accommodations for all of our guests. Your feedback is not typical of the...

Reviewed 3 weeks ago via mobile

We found this hotel as a great price per value and location. We took one suite for 5 (and a dog), with 2 double beds and a sofa bed. Suite was clean and very basic. 2 TVs, with 1 remote. There was a but bath with hairdryer, but only with hard soap and 1 shampoo. A nice kitchenette, but only...

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Helpful?
Thank AtsYan
00esa, General Manager at Extended Stay Canada - Ottawa, responded to this review

Thank you for staying with us. It’s good to know you enjoyed our location with your clean room which makes a great value we offer for the price. We appreciate your business, and hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Cash is no longer accepted. Parking Fees: Overnight $16 plus taxes Monthly $200 plus taxes ... more   less 

Additional Information about Extended Stay Canada - Ottawa

Address: 141 Cooper St, Ottawa, Ontario K2P 0E8, Canada (Formerly Extended Stay Deluxe - Ottawa - Downtown)
Region: Canada > Ontario > Ottawa
Price Range: ₹ 5,247 - ₹ 11,377 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Extended Stay Canada - Ottawa 3*
Number of rooms: 208
Reservation Options:
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Also Known As:
Extended Stay Deluxe Ottawa - Downtown Hotel Ottawa
Extended Stay Ottawa
Ottawa Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay Canada - Ottawa staff and other travellers.
6 questions
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Questions? Get answers from Extended Stay Canada - Ottawa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't have a tip.”
 of 5 bubbles Jennyflower_12, 4 Jan 2017 | Read review
“Request a room with a balcony well in advance. Don't pay for the 'room with a view' upgrade.”
 of 5 bubbles Les_is_more35, 3 Jan 2017 | Read review
“clean, quiet, excellent location, friendly staff”
 of 5 bubbles anil10s, 1 Jan 2017 | Read review
“good for a budget stay not if you are looking for something nice.”
 of 5 bubbles 155ushad, 29 Dec 2016 | Read review
“Perhaps try a lower floor. Elevator very slow/small, and perhaps not so hot.”
 of 5 bubbles 386Jo_Anne, 8 Nov 2016 | Read review
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