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Best Western Plus Ottawa City Centre

Booking.comUS$ 125*
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#36 of 67 Hotels in Ottawa
Certificate of Excellence
GreenLeadersBronze level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Best Western Plus Ottawa City Centre
Best Western Plus Ottawa City Centre
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510 Reviews from our TripAdvisor Community

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Showing 478: English reviews
Start your review of Best Western Plus Ottawa City Centre
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Toronto, Canada
Reviewed 4 days ago NEWvia mobile

I booked two rooms at this hotel with breakfast included. Next morning we went to have breakfast and I noticed that they have menus with prices. I asked the waitress and she said you have to pay. When I let her know that I paid for breakfast included, she said you need a coupon from the desk. So I went...

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Helpful?
1Thank 2015Ilirm2015
BWPOttawaCityCentre, Front Office Manager at Best Western Plus Ottawa City Centre, responded to this review

Thank you for taking the time to submit comments on your recent stay. We regret the disappointment you experienced and the inconvenience and delay in receiving your breakfast coupons. Your comments about the $10.00 value of the coupons have been forwarded to the management team for follow up and review.

San Francisco, California
HOTEL’S FAVOURITE REVIEW
Reviewed 18 April 2017 via mobile

If you're in Ottawa and looking for a reasonably-priced place to stay, be sure to check this one out because this place really gives you the best bang for the buck. It's conveniently located in the center of the city so you don't need to worry about walking around the city. The room is okay and gives you all of...

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Helpful?
2Thank KevinWijaya
About Hotel's Favourite Review
Darren R, General Manager at Best Western Plus Ottawa City Centre, responded to this review

Good day KevinWijaya. Thank you for staying with us during your recent visit to Ottawa. I look forward to sharing your great review of your experience with our entire team. We hope to see you again soon. Best regards, Darren

Montreal, Canada
Reviewed 4 days ago NEW

Stayed for 1 night, and did not have a good night sleep :( Had a room where the air conditioning was not working, advised front desk, someone came up did the same thing we did with the thermostat and said it would go on in two minutes. It didn't. We called down to front desk and told them it still...

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Helpful?
Thank Zilverbullet
Management response:

Dear Zilverbullet, Thank you for taking the time to submit comments on your recent stay. We regret the inconvenience you experienced with the non functioning thermostat. I would like the opportunity to speak with your personally to discuss further your visit. Please feel free to contact me at your convenience. Sincerely, Niran Abeysinghe

Petawawa, Canada
Reviewed 6 days ago NEW

Needed a hotel in this area of Ottawa as I had meetings close by the next day. All amenities of this hotel exceeded my expectations and I would easily stay here again if I needed a hotel in this area. From friendly staff to an excellent breakfast available (minor cost), you should 100% consider staying here if you need an...

Review collected in partnership with Best Western
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Helpful?
1Thank crystalbeaver
Management response:

Dear crystalbeaver, Thank you for taking the time to let us know about your recent stay with us. I am glad that we were able to exceed your expectations! We look forward to welcoming you during your next visit to our nations capital. Sincerely, Niran Abeysinghe

Ontario, Canada
Reviewed 1 week ago

Check in was slow due a guest having issues with who paid for the room. Room was clean. Having a fridge allowed for keeping snacks/drinks cold. Good breakfast with great service at the restaurant downstairs. Restaurants near. Traffic somewhat noisy.

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Helpful?
Thank heatherg992017
Management response:

Dear heatherg992017, Thank you for taking the time to complete the on-line survey about your recent stay with us. Please accept my apologies for the delay encountered during the check in process. I am glad to hear that the remainder of your stay was satisfactory and would be glad to have the opportunity to welcome you back during your next...

Reviewed 2 weeks ago via mobile

Had a great time. Ordered room service witch was really nice after driving for so long. Ate in the dinning room for breakfast,was really good. Easy to drive to location. Near everything. Booking was easy. I called and spoke to the nicest person. Room was clean. Bed was super comfy.

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Helpful?
1Thank maya l
Management response:

Dear Maya, We are pleased to hear that you had a wonderful stay with us. I will certainly pass on your feed back to our team. Thank you for giving us the opportunity to host you during your visit to Ottawa and look forward to welcoming you back in the near future. Sincerely, Niran Abeysinghe

Toronto, Canada
Reviewed 3 weeks ago

I will be moving to Ottawa soon for work and stayed at the Best Western Plus for two nights while looking for a condo to rent. The room was spotless upon arrival and the beds were SUPER comfortable. The staff at the hotel were VERY helpful and friendly. They went above and beyond to make sure that we had a...

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Helpful?
2Thank christinepedwards
Management response:

Dear Christinepedwards, Thank you for your great feedback regarding your most recent stay with us. I will certainly share your positive feedback with our team which always helps to improve their morale. Thank you again for sharing your experience with us and we look forward to hosting you in the near future. Sincerely Niran Abeysinghe

Georgina, Canada
Reviewed 3 weeks ago

Nice room, quiet, enjoyed the mi I fridge and microwave. Appreciated that there was no carpet as I have asthma. Bed was comfy as well as pillows. Free parking. Small mall across the street with a 24 hour Shoppers Drug Mart.

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Helpful?
1Thank patbennett2016
Management response:

Dear patbennett2016, Thank you for sharing your experience with us and yes having hardwood flooring definitely helps with our guests who has asthma or any other allergies. We strive very hard to maintain chemical free and clean rooms through out the property. We appreciate your feed back and look forward to hosting you again in the near future. Sincerely Niran...

Mississauga, Canada
Reviewed 3 weeks ago

We stayed last weekend The room was very clean .. This is probably the best hotel among the Best Western Hotel i have stayed. Immaculate room with free WIFI. Beds were very comfortable Staff was very knowledgeable and friendly. I will always come to this hotel and recommend to anyone without any hesitation..

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Helpful?
1Thank samcrossette
Management response:

Dear Samcrossette, Thank you for your great feed back. I will certainly share your feedback with our team. Positive feedback such as your always help to boost the team morale and encourage everyone to work even harder to provide excellent service and clean rooms. We look forward to welcoming you again upon your next visit to Ottawa. Sincerely Niran Abeysinghe

tROY, Canada
Reviewed 3 weeks ago

This is a very clean and very nice hotel I can only say praises of the staff and the hotel quality and I recoment this hotel to any one that is looking for a nice and wel kept up hotel Also if traveling with kids it is the best way to go and stay in this hotel.

Review collected in partnership with Best Western
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Helpful?
Thank aries912
Management response:

Dear Aries912, Thank you for your great feed and our staff will be pleased to know of how happy you were with their hard work always striving to provide the best possible service and room condition to all our valuable guests. Your positive feed back will surely encourage them to strive harder to be the best in Ottawa. Sincerely Niran...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
GreenLeadersBronze level
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Our Ottawa accommodations are comfortable, tastefully-decorated and complete with just the kind of convenient in-room amenities we know our guests deserve. All of our rooms feature pillow top mattresses, free wireless internet and 48 inch flat-panel Smart TVs. Every room is also outfitted with easy to use climate control (heat and air-conditioning) and stocked with a fridge and microwave. In addition, you'll enjoy important, everyday items like an iron and hair dryer, an ergonomic workspace, and domestic comforts like a coffee/tea maker. Choose a room to suit your needs and budget and book with us today! ... more   less 

Additional Information about Best Western Plus Ottawa City Centre

Address: 1274 Carling Ave, Ottawa, Ontario K1Z 7K8, Canada (Formerly Best Western Plus Macies Hotel)
Region: Canada > Ontario > Ottawa
Price Range: ₹ 7,643 - ₹ 13,940 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Best Western Plus Ottawa City Centre 3.5*
Number of rooms: 121
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, Best Western, Travelocity, Hotwire, Priceline, HotelsforEveryone, Cancelon, TripOnline SA and HotelQuickly so you can book your Best Western Plus Ottawa City Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Ottawa
Ottawa Best Western
Hotel Style:
#7 Green Hotel in Ottawa
#18 Family Hotel in Ottawa
#24 Business Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus Ottawa City Centre staff and other travellers.
7 questions
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Questions? Get answers from Best Western Plus Ottawa City Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to another hotel.”
CanuckW0rldTraveller, 21 Mar 2017 | Read review
“If you ask for a single queen bed you get the smallest room in the hotel”
20140219, 6 Mar 2017 | Read review
“Back rooms are closer to parking.”
gdl_8, 2 Mar 2017 | Read review
“Apparently the new renovated suites are the best!”
Traveler19912017, 25 Feb 2017 | Read review
“We had a room on the ground floor and it was very quiet”
drountree, 3 Jan 2017 | Read review
5 of 5
Booking.com
US$ 125* /night
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AMOMAUS$ 252
Expedia.comUS$ 125
Orbitz.comUS$ 125
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Prices are for 1 room, 2 adults
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