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Holiday Inn Express & Suites Ottawa Downtown East

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235 King Edward Avenue, Ottawa, Ontario K1N 7L8 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (21)
Dining (16)
Room & Suite (15)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express & Suites Ottawa Downtown East
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#62 of 76 hotels in Ottawa
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Air conditioning
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39Reviews3Q+A5Room tips
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Popular mentions
Matt F wrote a review Mar 2021
1 contribution
We stayed there last night. The room was fine the manager named Adrian lies and the staff need training. When we arrived three people in the lobby were not wearing masks. I complained and was told my the manager they were not wearing masks for medical reasons. I heard the conversation between the staff and 2 of the people not wearing masks. I know from hearing this conversation that it was not for medical reasons. So the manager lied. The simple fact that 3 people in the same place not wearing a mask for medical reasons. My wife is going through chemo treatment at this time. She left the lobby as a result. No apology no empathy from this manager regarding this. He also claims he called my cell phone but there is no record in the call log. As I was at the hotel at the time he was supposed to call our room to discuss the situation. He did not do that either but he responded to my email with lies. Sometimes an apology and we will do better is what a manager needs to do instead he lied. This is not what I expect from Holiday Inn and their staff and have not experienced in the past. I would not recommend this hotel due to the staff.
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Date of stay: March 2021Trip type: Travelled solo
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Response from Anu Sohal, Owner at Holiday Inn Express & Suites Ottawa Downtown East
Responded 3 weeks ago
Dear mattfD5393GW, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DOWNTOWN OTTAWA EAST. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention, it is not in line with the customer experience we strive for. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. Again, thank you for sharing your comments
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DRDawson wrote a review Feb 2021
243 contributions127 helpful votes
Ok, I know that we're in the middle of the pandemic, but that's not an excuse for poor service. They don't clean the rooms, they don't replace towels, they don't replace used coffee pods or take out the garbage. You have to call for replacement towels and leave the garbage outside your room and ask for the other items. The take-away breakfast is in a paper bag and consists of orange juice, a small apple, a croissant, a small muffin, a granola bar, a single-serve jam, a single-serve peanut butter and single-serve butter. It's a festival of simple carbs and sugar. How about a hard-boiled egg or two? The breakfast bags sit behind the counter. There's usually one person there servicing check-ins and other customers and so you have to wait for your turn to get a breakfast bag. Each morning I waited 10 to 15 mins to ask for that breakfast bag. They could put them as well as other amenities such as coffee pods, creamers, cups and cutlery in a common area so guests can get what they need without having to wait. The location is about a 20-minute walk to Parliament Hill. One more note: The parking garage needs more signage indicating where the exit is.
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Date of stay: February 2021Trip type: Travelled with friends
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Response from IHG Service, Owner at Holiday Inn Express & Suites Ottawa Downtown East
Responded 2 Mar 2021
Hi DRDawson, Thank you for your stay at Holiday Inn Express and Suite Downtown Ottawa East. Our staff strives to provide a quality stay in a simple refreshing environment. I read your comments and I'm sorry for the issues with our housekeeping, breakfast, and towels among other things. I know this is not what you expected from a quality chain like ours. I shared your comments with our managers and immediate action was taken to rectify and prevent these issues from happening again. I hope to see you soon. Sincerely, Oscar C. Case Manager IHGService
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Ann Stevens wrote a review Dec 2020
Toronto, Canada42 contributions5 helpful votes
We went here during the week after Canada's Thanksgiving. The breakfast was a mini bag with orange juice, croissant, muffin, cereal bar, jam and peanut butter individual serving. I thought it was very good and filling. The hotel was very clean and helpful. The beds were very comfortable. They had sanitizizng for the cards also. It's a little tricky getting into, becuase of one way streets, but nothing that couldn't be worked out. I would definintely go back. There is a parking fee, however, it's underground, so the car is protected and you don't have to go out in the elemets. The pool was close due to COVID. It's also very close to the highways, parliament and other museums.
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Date of stay: October 2020
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Room Tip: We were in a corner room, so it gives more views and spacious.
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urpicg wrote a review Nov 2020
Montreal, Canada50 contributions26 helpful votes
The hotel is conveniently located just a 10 minutes walk from downtown. The rooms are comfortable and the staff was friendly. The breakfast to go, is ok, considering the situation. The parking is expensive ($18 per night).
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Date of stay: November 2020
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Josie C wrote a review Sep 2020
1 contribution
The room was nice but the neighbourhood was not safe. Their lot was full so we had to park in a sketchy lot 4 minutes away. The staff was not the friendliest and not helpful at all. With the price I am paying, I expected more service and better breakfast. We will not be staying here again.
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Date of stay: September 2020
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Response from IHG Service, Owner at Holiday Inn Express & Suites Ottawa Downtown East
Responded 15 Oct 2020
Hi 975josiec, Thank you for sharing your review of your recent stay. I was very disappointed to learn that we were unable to exceed your expectations, particularly with the breakfast offerings and the service provided by our staff. We strive to provide the best for each visit, and I'm sorry that it was not enough to make your stay a fulfilling one. Your feedback is much appreciated and shared with the management for future service improvements. I hope that you would still consider us again and give us another chance to host you the next time you visit the area. Regards, Virgil N. Case Manager IHGService
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PRICE RANGE
US$78 - US$136 (Based on Average Rates for a Standard Room)
LOCATION
CanadaOntarioOttawa
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Frequently Asked Questions about Holiday Inn Express & Suites Ottawa Downtown East
Which popular attractions are close to Holiday Inn Express & Suites Ottawa Downtown East?
Nearby attractions include ByWard Market (0.4 km), Workshop Studio & Boutique (0.4 km), and ByTowne Cinema (0.4 km).
What are some restaurants close to Holiday Inn Express & Suites Ottawa Downtown East?
Conveniently located restaurants include Cumberland Pizza, Kochin Kitchen, and Bite Burger House.
Are there any historical sites close to Holiday Inn Express & Suites Ottawa Downtown East?
Many travellers enjoy visiting Parliament Hill and Buildings (1.2 km), Rideau Hall (1.3 km), and Laurier House National Historic Site (1.0 km).