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Holiday Inn Express & Suites Ottawa West - Nepean

HIExpress.comUS$ 139*
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#37 of 67 Hotels in Ottawa
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 144*
US$ 139*
US$ 144*
US$ 144*
US$ 140*
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Holiday Inn Express & Suites Ottawa West - Nepean
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247 Reviews from our TripAdvisor Community

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Showing 235: English reviews
Start your review of Holiday Inn Express & Suites Ottawa West - Nepean
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Burlington
Reviewed 4 days ago NEW

Clean, spacious room, friendly staff, pool, gym, hot and cold breakfast. This hotel was 15 minute drive from the downtown area, which made the rates lower and we had a very pleasant stay. Beds are very comfortable.

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Helpful?
Thank sirnea
Woodstock, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago

We stayed at this hotel for three nights on the Mother's Day Weekend. We were pleasantly surprised by how much we liked it. The room was spacious with nice furnishings and an extremely comfortable bed and pillows. The bathroom was large and had enough room for all our toiletries and was well laid out. The free breakfast was an added...

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Helpful?
2Thank Liz H
About Hotel's Favourite Review
Jenna M, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Wow!! This is so awesome Liz H. Thank you for the detailed, and wonderful comments about your stay and experience with us. I want you to know that I read this review to the hotel team during our 'celebrate service' week at the hotel. The TEAM just loves hearing when we receive reviews like this. Thanks again! We hope you...

Lumsden, Canada
Reviewed 1 week ago

We stayed here for a 2 week training course, and usually the thought of staying in a hotel for two weeks would give me nightmares, but this place was a dream. Extremely clean, super friendly staff and a general manager that went above and beyond to make our stay the best it could be! I would highly recommend this place...

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Helpful?
Thank rjnorton77
Jenna M, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Thanks for sharing your feedback on your experience with us. We absolutely love hearing from our guests and learning what truly made their stays memorable. We hope that you'll be back to Ottawa again soon! Warmly, Jenna MacLeod General Manager

Corunna, Ontario
Reviewed 2 weeks ago via mobile

Stayed at this hotel for a two week training course, customer service went above and beyond. Would definitely stay here again, the General Manager is definitely a people person! Only thing that would make it better would be a bar in the lobby.

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Helpful?
Thank RussCorunna_Ontario
Jenna M, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello Russ, The hotel team misses your group already! We really appreciate you posting your review and sharing comments on your experience with us. We love hearing from our guests and learning what truly made their experience a great one. Hoping to host you again in the future and perhaps rolling out a bar to the lobby for your arrival...

Ontario
Reviewed 2 weeks ago via mobile

Just spent 2 weeks at this hotel and the hospitality shown to the group I was a part of was second to none. The hotel was spotless and accommodated our every need special thanks to Diana and Jenna for the special attention they showed us.

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Helpful?
Thank Resqteacher
Jenna M, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hi Resqteacher, It was an absolute pleasure hosting your group over the last two weeks. We already miss you all! Thanks so much for selecting us as your home for the time you were here. I am so pleased that you enjoyed your experience - you will have to come back soon. Thanks for the shootout to myself and Diana,...

Reviewed 3 weeks ago via mobile

I stayed here while in town for a cycling race in nearby calabogie speedway. The check in was fast and front desk staff friendly. The breakfast was nice and had something for everyone. The room was spacious and clean. The pool had just opened and was still a little cold to take a swim but it does look good. They...

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Helpful?
Thank Fernando B
Jenna M, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hi Fernando, Thanks so much for sharing your feedback on your experience with us! We always love hearing from our guests. Sounds like you had an enjoyable stay! In an effort to put your mind at ease with reference to the security guard - we hire security during weekend, high demand periods to assist our team with noise control within...

New Brunswick, Canada
Reviewed 18 April 2017

We stayed at the hotel over the Easter long weekend. Our room was quiet, the breakfast was very good and the service was good. The hotel is on a narrow deep piece of land. The majority of the parking is behind the hotel. There are two disabled parking spaces which are well situated and there is some other general parking...

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Helpful?
Thank Kathy A
Jenna M, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hi Kathy, Thanks so much for taking the time to share this detailed review of your recent experience. We appreciate your feedback with reference to the accessible aprking spots and do plan on reviewing this at property level to make the necessary changes. Sincerely, Jenna MacLeod General Manager

Reviewed 16 April 2017 via mobile

we called the hotel from their direct line we specifically asked if they had a pool, they said yes and they also had a hot tub. We went ahead and made the reservation upon arrival my father went to go check in and to his surprise the pool and hot tub were closed for renovations the receptionist ( David and...

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Helpful?
Thank Marlee I
Jenna M, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hi Marlee, I am so sorry to hear of this. Please accept my most sincere apologies for our mistake. There is no excuse. We contacted all guests that had an existing reservation and created notices for incoming reservations. Somehow, you were missed. Please do feel free to connect with me directly should you wish to speak of this further. I...

Reviewed 20 March 2017 via mobile

Enjoyed a great stay. Friendly and helpful staff who ensured all of our needs were met. Our entire synchro club stayed here and the staff took great care of us. Close to Nepean Sportsplex, grocery store right next door and plenty of restaurants within walking distance (sit down and fats food) We will definitely stay here again!

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Helpful?
Thank Meredith P
Jenna M, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hi Meredith P, Thank you kindly for sharing your comments on your experience at our hotel. I am so pleased to hear that you and the team enjoyed your stay. We look forward to the next time you are in town! Warmly, Jenna MacLeod General Manager

Reviewed 18 February 2017

I've stayed here before and found it very clean, professional and welcoming. The service is top-notch. The room is clean, functional, and suitable for a business stay. There is some room for improvement. The bed covers were extremely statically charged such that if I changed positions in the middle of the night, you could see sparks in the pillows and...

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Helpful?
Thank Scott M
Jenna M, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello Scott M, Thank you very much for sharing your comments on your experience with us. We love hearing from our guests - especially when they share suggestions on how we can do better next time. We look forward to welcoming you back soon! Kindly, Jenna MacLeod General Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
Our rates include FREE ‘Smart Start Breakfast Bar’ including hot & cold items, served in the great room off the lobby. Included in the rate is FREE wireless internet access throughout the hotel, as well as ample FREE parking. Our well-appointed guest rooms are spacious and luxurious, featuring beds with the ‘SimplySmart® Bedding Collection*, 37” LCD Flat Screen TVs, coffee machines, and our beautiful SimplySmart® guest bathrooms*. The HOLIDAY INN EXPRESS & SUITES – OTTAWA WEST NEPEAN also offers:- Indoor Heated Salt Water Pool and Whirlpool - State-of-the-art Fitness Facility- Business Centre with Free Internet Access- Meeting and Conference Rooms to accommodate up to 100 people.- Great Room available 24 Hours a day, offering Coffee & Tea. ... more   less 

Additional Information about Holiday Inn Express & Suites Ottawa West - Nepean

Address: 2055 Robertson Rd, Ottawa, Ontario K2H 5Y9, Canada
Region: Canada > Ontario > Ottawa
Price Range: ₹ 8,239 - ₹ 10,510 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Ottawa West - Nepean 2.5*
Number of rooms: 115
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Nepean
Hotel Style:
#11 Family Hotel in Ottawa
#13 Romantic Hotel in Ottawa
#17 Business Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites Ottawa West - Nepean staff and other travellers.
1 question
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9 months ago

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Questions? Get answers from Holiday Inn Express & Suites Ottawa West - Nepean staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Leave a note if you want bed sheets changed”
415samb, 13 Aug 2016 | Read review
“go for the king bed its great”
JodiJ746, 14 May 2016 | Read review
“Extended suites come with a fridge and microwave - regular rooms do not - so if you need those items consider and extended suite”
KathyA636, 31 Mar 2016 | Read review
“King size beds are incredibly comfortable. Love the pillows!”
Z240LJandyh, 23 Mar 2016 | Read review
“During reservation, don't agree to be transferred to the attendant that sells vacations!”
frankzappa-rip, 16 Feb 2016 | Read review
5 of 5
HIExpress.com
US$ 139* /night
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Hotwire.comUS$ 144
Booking.comUS$ 140
TravelocityUS$ 144
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Prices are for 1 room, 2 adults
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