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Homewood Suites by Hilton Ottawa Downtown

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361 Queen Street, Ottawa, Ontario K1R 0C7 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$ 187
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Free cancellation until 08/10/21
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (94)
Room & Suite (50)
Dining (26)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 02/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Homewood Suites by Hilton Ottawa Downtown
Updated 02/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 76 hotels in Ottawa
Location
Cleanliness
Service
Value
Travellers' Choice
Homewood Suites Ottawa Downtown is an all-suite hotel with an ideal location in the heart of downtown Ottawa close to Parliament Hill, Canada's War Museum and much more. Our ideal location just steps from The Lyon Subway Stop makes getting around Ottawa a breeze. Settle into a spacious suite featuring a fully equipped kitchen including a full-sized refrigerator, microwave, stove top and dishwasher. Each morning, enjoy a complimentary hot buffet breakfast. The suite life is perfect for extended stays. Maintain a healthy lifestyle on the road with our heated indoor pool and extensive fitness center. 4,715 sq. ft of meeting flexible meeting space. Hold your next meeting or event with us and let our expert event planners help make it a success.
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Room & Suite (50)50
Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Patio
Kids stay free
Children's television networks
Parking
Wifi
Pool / beach towels
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Wine / champagne
Children Activities (Kid / Family Friendly)
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Currency exchange
Newspaper
Non-smoking hotel
Outdoor furniture
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Self-serve laundry
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Dining area
Housekeeping
Room service
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Refrigerator
Stovetop
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French
211Reviews5Q+A8Room tips
Traveller rating
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Popular mentions
perringo wrote a review Mar 2021
Montreal, Canada1 contribution
We spent a night in Ottawa to enjoy the beginning of Spring. The staff was welcoming, the room was clean, and the amenities were great. Due to COVID-19 restrictions, access to the elevator /pool would sometimes take long than expected, but the overall experience was great.
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Review collected in partnership with Homewood Suites by Hilton
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Dan Fernandez, Marketing at Homewood Suites by Hilton Ottawa Downtown
Responded 4 weeks ago
Dear perringo, It is wonderful to hear that you had a great stay at our hotel. We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us. On behalf of the entire staff, thank you for choosing our hotel and please come see us again in the future. Best, Wayne Day General Manager
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dhoroovers wrote a review Sep 2020
Toronto, Canada9 contributions1 helpful vote
Hotel's Favourite
Great hotel and great location. Close to the bike / walking path along the river. 🙂The staff followed the covid protocols very closely. Breakfast was amazing. Whellan who helped us check in was knowledge and provided excellent customer service. He made our stay very welcoming. We will definitely stay here again.
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Date of stay: September 2020Trip type: Travelled with family
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Response from Concord Hospitality, Marketing at Homewood Suites by Hilton Ottawa Downtown
Responded 21 Sep 2020
Dear dhoroovers, It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our clean rooms and great location, but more importantly our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to write. Best, Wayne Day General Manager
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Vincgag wrote a review Mar 2021
Quebec City, Canada18 contributions4 helpful votes
The hotel is nice looking although the rooms have very poor layout. We booked for 2 adults and 1 child and they gave us a King bed with a sofa bed, which is fine, BUT the sofa bed DOES NOT have room to open in any ways. See picture attached. Also the hotel is used to quarantine COVID infected or suspected infections and or travellers and it’s full of people with face shield , people coughing as if their life is about to end, people being tested in the lobby and by the elevators (which takes FOREVER to arrive)..... in short I would’ve REALLY appreciated transparency when booking for a family vacation. I would’ve went elsewhere for obvious reasons.
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Date of stay: March 2021Trip type: Travelled with family
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Response from Concord Hospitality, Marketing at Homewood Suites by Hilton Ottawa Downtown
Responded 7 Mar 2021
Dear vincgag, We're happy to hear from you and glad you appreciated our modern clean hotel. We appreciate you and your family choosing to stay with us, but I'm sorry you did not find our hotel a good fit for your family. Our hotel does not host Covid positive guests, rather those quarantining. Thank you for taking the time to share your feedback. We hope to have the opportunity to serve you better in the future. Sincerely, Wayne Day General Manager
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Anna wrote a review Jan 2021
Ottawa, Canada38 contributions41 helpful votes
Stayed for 3 weeks in October, amazing views onto the river and the Parliament buildings, definitely worth an upgraded room. Higher floors make it easier to catch an elevator in the morning. Wheelchair accessible room is wheelchair accessible bathroom/bedroom but the kitchenette is the opposite of accessibility, if you seriously wanted to actually use it for preparing food (other than heating in the microwave) - there counter space is missing. In comparison - the regular non-accessible suite was far better than most of rental apartments i've been to before. The bathroom floors are not level however we solved it by enclosing the shower with lots of towels, so that at least the water does not flood all of the bathroom. Windows don't open so we had to crank the hallway door to get fresh air as it seemed even the ac/heat unit just could not rotate the air efficiently enough. Truly high speed internet (reduced occupancy also probably impacted that in our favour) which allowed work from "home/hotel" with no interruptions. Walking distance to the river and to anything in downtown really (or within a 5 min car ride), quiet street end, parking easy to get in and out (extra $20/d).
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Date of stay: October 2020
Location
Service
Sleep Quality
2 Helpful votes
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Response from Concord Hospitality, Marketing at Homewood Suites by Hilton Ottawa Downtown
Responded 14 Jan 2021
Dear Anna_Trukhina, Your comfort is our top priority, so it’s wonderful to know your stay was pleasant overall. We appreciate all your feedback, both positive and areas for improvement, as it allows us to serve our guests better. Thank you for your review and recommendation and we look forward to your return. Sincerely, Wayne Day General Manager
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Pavel M wrote a review Nov 2020
Toronto, Canada48 contributions65 helpful votes
We stayed for 4 nights (I think) in November 2020. The hotel is clean, spacious, and located downtown towards the west side and close to all downtown government buildings. The room we had is also spacious clean and everything was in order, except that kitchen had only one small spoon and 2 forks and only one (large cutting knife). The staff is helpful and provide whatever you are missing. So why am I giving such a low score? The Province, including Ottawa, is gripped by the serious explosion of Covid-19. The hotel has all the requisite dots and acrylic shields required by the governments, but the staff aggregates and seemingly socialize near the reception (even though only one person actually serves guests at any given time. It was challenging to keep sufficient social distance. Even more serious was a cluster of apparently socializing staff (as many as 4 people at a time) clustered immediately next to the elevators. The passage is very narrow and you almost had to touch all the staff congregating in the passage. That was happening repeatedly until I complained to them. After that, there was typically 2 staff immediately next to the elevators. The area is poorly ventilated (poor air exchange) and that means the exhaled virus from an infected staff would linger for days. Given that the Covid virus looses about 1/2 its activity every hour, the guest are not only exposed to the exhaled air that may contain the virus not only directly but also from the air even an hour or 2 after the potentially infected staff would leave the area. If you are at a high-risk group, beware. The complaint did not solve the problem, just reduced the risk somewhat. I think that the management is either ill-informed about the risk or negligent in minimizing the risk and training their staff properly to minimize the risk to their guests. A lot of people are getting sick and some die under very unpleasant circumstances. I would expect that a company like Hilton would act better to protect their guests. We are in our 70's and have other conditions that make us vulnerable and we dreaded having to go to or from the levators.
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Date of stay: November 2020
Rooms
Service
Sleep Quality
4 Helpful votes
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Response from Concord Hospitality, Marketing at Homewood Suites by Hilton Ottawa Downtown
Responded 15 Nov 2020
Dear Pavel M, The safety of our guests and associates is our top priority. We conduct daily temperature checks on our associates, require masks of guests and associates, enforce social distancing, and have adjusted every service and amenity to accommodate all safety recommendations. We hope that this has restored your faith in us and that you will consider a return visit. Thank you for staying with us. Sincerely, Wayne Day General Manager
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PRICE RANGE
US$127 - US$198 (Based on Average Rates for a Standard Room)
LOCATION
CanadaOntarioOttawa
NUMBER OF ROOMS
171
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Frequently Asked Questions about Homewood Suites by Hilton Ottawa Downtown
Which popular attractions are close to Homewood Suites by Hilton Ottawa Downtown?
Nearby attractions include Bank of Canada Museum (0.4 km), Supreme Court of Canada (0.3 km), and Hideaway (0.5 km).
What are some of the property amenities at Homewood Suites by Hilton Ottawa Downtown?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Homewood Suites by Hilton Ottawa Downtown?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Homewood Suites by Hilton Ottawa Downtown?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Homewood Suites by Hilton Ottawa Downtown?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Homewood Suites by Hilton Ottawa Downtown?
Conveniently located restaurants include Bâton Rouge Steakhouse & Bar, Gooney's Sandwich Works, and Spin Kitchen and Bar.
Are there opportunities to exercise at Homewood Suites by Hilton Ottawa Downtown?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Homewood Suites by Hilton Ottawa Downtown located near the city centre?
Yes, it is 0.9 km away from the centre of Ottawa.
Are any cleaning services offered at Homewood Suites by Hilton Ottawa Downtown?
Yes, dry cleaning and self serve laundry are offered to guests.
Are pets allowed at Homewood Suites by Hilton Ottawa Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Homewood Suites by Hilton Ottawa Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.