Flew from Vancouver to Ottawa to pick up my son and booked one night stay. Very impressed with the room. Very clean and and staff was very friendly. Loved the cabinets and lighting. Keurig coffee maker and loved the built in night light in the washroom.
We had a reservation booked since early July 2020. We arrived at the hotel to a sign that said the hotel was closed but our reservation would be honoured at the Hampton Inn next door. It was. These hotels are two different brands- IHG and Hilton, so we were surprised that the reservation was honoured. The Hampton staff told us that the owner has 3 hotels in this plaza (2 of the Hilton brand & this Holiday Inn Express) and they only keep as many hotels open as they can fill during Covid. We were upset that they didn’t notify us ahead of time.
We had a really unpleasant stay. We were having a night away from the kids so we checked in and stashed our bags in the room and went out for the night when we got back at around 11 we were upset to find the bedding looked like it hadn’t been changed in a while and the shower dirty and shower head full of calcium build up. After many unsuccessful attempts to get ahold of front desk staff I went to the front desk and couldn’t find anyone. My wife and I slept on top of the bedding in our clothes. I brought the issue up and with the help of the staff they were able to help bring our trust back and we will try the hotel again another time when they aren’t doing Reno’s. Bad stay but at least the staff was able to make it up to us and apologized thank you.
We ended up at the Holiday Inn after the Hampton Inn in the same complex couldn’t honour our reservation. The hotel was under renovation. The floor was being tiled in front of the front desk. And that guy was not going to move. I checked in with him literally under my feet. Upon check-in we were told that breakfast service was not up and running and we would have to go across the parking lot back to the Hampton for breakfast. The rooms were clean and typical. The bed was ridiculously hard and it felt like I had slept on a concrete slab. The pool area was really small and there weren’t any towels. We asked at the front desk for a replenishment twice but they never arrived. We ended up taking the last two from the gym so who knows if they ever were restocked. The parking lot was disgraceful. Knowing that your guests have to cut through it on foot for breakfast you’d think they’d put some sand or salt down. Also, the accessible parking spots were being used for snow piling.…
Fair nothing more. Front desk not friendly or overly courteous; breakfast not included and expensive. Room decent size, not close to any shopping. Getting taxis services to and from the hotel was very rapid.
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