Andaz Ottawa ByWard Market
1 review
#6 of 76 Hotels in Ottawa
Save
Share
325 Dalhousie St, Ottawa, Ontario K1N 7G2 Canada
2 people are viewing this hotel
Lock in the lowest price from these sites
PricelineUS$ 168
Expedia.comUS$ 168
Booking.comUS$ 182
Trip.comUS$ 196
Hyatt.comUS$ 168
Prestigia.comUS$ 269
View all 19 deals
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Full view
View all photos (684)684
Room & Suite (272)
Dining (58)
About
#6 of 76 hotels in Ottawa
Location
Cleanliness
Service
Value
Travellers' Choice
Andaz Ottawa is located in the famed and historical ByWard Market neighbourhood. Explore natural wonders, meander through historic sites like the Parliament Buildings, art galleries, or dine at sophisticated hot spots all while being steps away from the Shaw Center, multiple embassies and the downtown business core. Andaz Ottawa worked with award-winning Canadian design firm Mason Studio to bring a local vision to life. This vision can be seen throughout the hotel's 200 contemporary guest rooms, which includes 7 suites that offer unparalleled views of the Nation's capital. Andaz Ottawa is home to Copper Spirits and Sights a premium indoor and outdoor lounge that boasts the title of city's tallest rooftop bar and can be used for any type of event. The commitment to embracing and incorporating Canadian aspects into the heart of Andaz Ottawa ByWard Market can be seen throughout the entire hotel, from the art to the mini-bar items, to the bath and body products offered in each guestroom. Tawse Wines (2016 Canadian Winery of the Year) and Hummingbird Chocolate (winner of the “Golden Bean” Award for best bean-to-bar chocolate in the world) are featured in the mini bars while other local favorites include Walter Caesar, Harvey & Vern’s sodas and Purple Urchin, amongst others.
Read more
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Rooftop terrace
Paid private parking on-site
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Happy hour
Special diet menus
Rooftop bar
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Show more
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Wake-up service / alarm clock
Minibar
Refrigerator
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
City view
Non-smoking rooms
Suites
See more room details
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Centrally Located
Languages Spoken
English, French
Location
Full view
100Great for walkers
Grade: 100 out of 100
223Restaurantswithin 0.5 km
61Attractionswithin 0.5 km
1,561Review33Q+A100Room tips
Reviews
Traveller rating
- 1,128
- 279
- 86
- 32
- 36
Time of year
Traveller type
Language
More
Selected filters
- Filter
- English
Popular mentions
We had a wonderful, safe and clean stay at the Andaz! Would have really liked to enjoy the hotel amenities if Covid had not caused havoc on the hotel industry... next time we will enjoy the vibe of this downtown hotel even more!
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: April 2021
Value
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Andrea Germain, Guest Services / Front Office at Andaz Ottawa ByWard Market
Responded 1 week ago
Good afternoon Lara, Thank you for taking the time to share your recent experience with me. I am so glad to hear that you had a wonderful and safe stay with us at the Andaz Ottawa! I appreciate your comprehension in regards to the amenities behind temporarily unavailable at this time. We are very much looking forward too being able to reopen and offer our valued guests the full Andaz experience. In hopes to see you again soon! Andrea Germain
Read more
This hotel is perfectly located. The room is spacious and clean, we were lucky enough to be upgraded to a room with a view and the view was fantastic ! Since Ontario was on lockdown, it was nice to have the table and chairs to have dinner takeout in the comfort of our room. The front desk workers were always respectful and there to help us. We were able to visit the rooftop even though it was not open for drinks or meals. Our only complaint was that we were awoken at 3 am one night from a few teenagers partying and drinking on our floor, which is totally unacceptable. We advised reception right away and they took care of the issue. Would definitely stay again and recommend to anyone planning a getaway to Ottawa.
Read more
Date of stay: April 2021Trip type: Travelled as a couple
Helpful
Very nice hotel with a fantastic view ! good location near everything you need, just a couple of minute from the parlement hill. Fantastic staff and all the place was real clean. The hotel is pretty new and all the places inside have a lot of style. Cost of the parking is good considaring the location.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Andrea Germain, Guest Services / Front Office at Andaz Ottawa ByWard Market
Responded 2 weeks ago
Hello David, Thank you for taking the time to share your experience on Trip Advisor! I very much appreciate the wonderful feedback and have shared this with out entire team. In hopes to have the opportunity to greet you again soon! Sincerely, Andrea Germain
Read more
This place has really gone downhill since the first time we visited 3 years ago. We come to Ottawa at least once a year and have always stayed at Andaz but this will be the last time ever. We have visited Andaz and hyatt hotels all over the world and this one is by far the worst now. It is a self proclaimed luxury hotel with no cleaning service unless you stay more than 3 nights. They blame covid for all of their lack of services which I feel is a huge cop out because other hotels are cleaning just fine. They used to include complimentary continental breakfast last year but now now they charge $15 a person. They wanted to charge me for water that used to be free. They tried to charge me for parking when I never parked here. When I asked the staff to adjust my bill they were fake friendly but offered no apology and seemed annoyed that I would ask. There is only ever one person at front desk even when there is a rush. 2 of the elevators are broken so we’ve had to wait at least 5-10 minutes and even up to 20 minutes when it gets busy. Brutal hotel. I will never stay at an Andaz again…
Read more
Date of stay: April 2021Trip type: Travelled with family
Helpful
Response from Andrea Germain, Guest Services / Front Office at Andaz Ottawa ByWard Market
Responded 2 weeks ago
Dear Erick, Thank you for taking the time to share you experience on Trip Advisor. Your feedback means allot to us. I am very sorry that you did not enjoy your recent stay. We, as well as most other businesses, have been forced to make many changes in order to keep our doors open for our valued guests needing essential travel or simply a small getaway. This being said, all changes that we have implemented are communicated to our guests via a pre-stay email sent to you prior to your arrival. This email describes all limited services being offered at this time in greater detail in order for us to set realistic expectations of what travel means now during this pandemic. The wellbeing and safety of our guests and colleagues is top priority. The 3 day cleaning protocols is a safety measure put into places in order to limit the traffic in our guestrooms. Our Breakfast buffet unfortunately cannot take place at this time. All items must be individually packaged and bagged. Our current breakfast cost has been reduced to $15 as well as our self-parking down to $20. Are room rates are also reflective of the limited services being offered at this time. I apologize for the long wait times at our elevators. We must practice social distancing in the elevators as well. All elevators are operational but with the 2 person limit, wait times are to be expected especially on the weekends. I understand the frustration that all of these changes can bring. We have been feeling the disappointment in our guests that simply want a quiet getaway with a nice room service meal delivered to the room. It breaks our hearts to offer such limited services but we must respect all guidelines as well as tighten up our expenses to make it through this challenging period. I thank you very much for your comprehension and I do sincerely hope you will reconsider staying with us again in the future. In hopes that we can bring back as many services as possible sooner than later! Sincerely, Andrea Germain Front Office Manager,
Read more
I had a great experience with Andaz by Hyatt. I will definitively come back and hopefully at that time the gym and the other amenities will be open. The hotel has an exceptional design with nice ambiance Very clean
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: March 2021Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
PRICE RANGE
US$126 - US$262 (Based on Average Rates for a Standard Room)
LOCATION
CanadaOntarioOttawaByward Market Area
NUMBER OF ROOMS
200
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing Frequently Asked Questions about Andaz Ottawa ByWard Market
Which popular attractions are close to Andaz Ottawa ByWard Market?
Nearby attractions include Jigsaw Escape Rooms (0.2 km), Escape Manor Byward Market (0.2 km), and Notre Dame Basilica (0.5 km).
What are some of the property amenities at Andaz Ottawa ByWard Market?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Andaz Ottawa ByWard Market?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Andaz Ottawa ByWard Market?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Andaz Ottawa ByWard Market?
Yes, paid private parking on-site, paid private parking nearby, and secured parking are available to guests.
What are some restaurants close to Andaz Ottawa ByWard Market?
Conveniently located restaurants include La Bottega, BeaverTails, and The Brig Pub.
Are there opportunities to exercise at Andaz Ottawa ByWard Market?
Yes, guests have access to a fitness centre during their stay.
Is Andaz Ottawa ByWard Market located near the city centre?
Yes, it is 0.7 km away from the centre of Ottawa.
Are any cleaning services offered at Andaz Ottawa ByWard Market?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Andaz Ottawa ByWard Market?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Andaz Ottawa ByWard Market offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.