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The Charles Hotel

Booking.comUS$ 189*
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Certificate of Excellence
05/06/2017 06/06/2017
1 room 2 adults 0 children
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The Charles Hotel
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381 Reviews from our TripAdvisor Community

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Showing 377: English reviews
Chatham, Canada
Reviewed 15 December 2014

This was our second stay at The Charles Inn, and for good reason. From the second you walk through the doors, the staff at The Charles will make you feel like you're the only guest under their watch. Truly, your wish is there command. For such an upscale place, they truly are humble and welcoming as well. Likely, you'll be...

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Helpful?
1Thank IDKSPK
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you for posting your review, and for recognizing the efforts of our amazing staff. Not only do they go above and beyond, but they do so genuinely. While one of our smaller rooms, The Sunflower is cozy and comfortable and it is actually one of my personal favourites! We’re so glad you enjoyed your second visit and we look...

Brampton, Ontario, Canada
Reviewed 9 December 2014

Charles Inn Hotel...Where do I start!?, My Husband and I opted to have a "stay-cation" and headed for Niagara On The Lake for a 3 night Getaway at this incredibly charming 183yr old B&B at 209 Queen St. Has the coziest comfy beds and luxurious heated tile floors in their gorgeously updated and modern bathroom facilities. We enjoyed fluffy towels,...

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Helpful?
1Thank Melissa S
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you! We really appreciate you taking the time to let us know about your stay and are so honoured to have been a part of your special weekend. We really strive to provide a very high level of service and attention to detail and it sounds as though we hit all the marks for a great stay. With heartfelt...

Bayfield, Ontario, Canada
Reviewed 1 December 2014

This was our first visit to NOTL. we found the Inn to be charming and quite relaxing. Sara was knowledgable and kind. She made us feel at home as soon as we arrived! We loved that we could call for coffee, tea or hot chocolate at any time to be delivered to our room. We took advantage of this several...

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Helpful?
2Thank Gayle V
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you for your kind words. I truly love welcoming people to The Charles, and it was only my pleasure to take care of your stay. Our breakfast certainly stands out and is a highlight for many guests. It was lovely to have met you both, and from all of us at The Charles, we look forward to seeing you...

Toronto, Canada
Reviewed 17 November 2014

My partner and I spent an incredible weekend celebrating his birthday at the beautiful and historic Charles Inn. Our experience was wonderful, from start to finish. The staff went out of their way to make our weekend an enjoyable one, beginning with freshly baked cookies and cake to help us begin the birthday festivities and champagne with our dinner. Our...

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Helpful?
Thank K D
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

From all of us here at The Charles, thank you so much for choosing us for your celebration, and for letting us and other travellers know about your experience! The Magnolia room is adorable and we hope you will return in the warmer months so that you can enjoy its large private verandah! I have passed on your comments to...

LORETTE
Reviewed 13 November 2014

We were visiting NOTL and stopped in at the Visitors building to get some information. We were referred to this hotel. We liked the location and wanted to be able to walk to dinner. So we went in the afternoon and asked at the front desk if they had a room. The woman at the desk said she didn't know...

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Thank alyroy
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you so much for letting us know about your experience. We truly strive to be exceptional, so it is disappointing when our guest’s experience anything less. I am surprised to hear that our Guest Services team was not able to inform you of our availability as we have knowledgeable and experienced Guest Service Agents who are always happy to...

Windsor, Canada
Reviewed 12 November 2014

Excellent meals and we really liked Jason who served our breakfast, which was the standard continental. Their standard continental included a small croissant with jam, smoked salmon, ham, brie, yogurt. Check-in and out went smoothly and staff were very nice. We could call down for coffee, tea or hot chocolate since not provided in the room, and we did call...

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Helpful?
Thank Carol155021
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

We are so glad you enjoyed your stay, and everything we offer. Jason is an excellent server and we receive many comments in this regard! Our in room beverage service is unique and our French Press coffee is a great start, especially when paired with our Continental breakfast! We appreciate you letting us know about your stay, and hope you...

Reviewed 5 November 2014

I don't often write reviews, but the service here was so fantastic that it would be a disservice not to. The staff went out of their way to make us feel comfortable. The inn itself is very nice, in an excellent area and a relaxing setting. It is within easy walking distance of shops and restaurants, and not far from...

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Thank Andrew M
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

A most sincere thank- you; it is such an honour to be one of your only reviews! We always try to go above and beyond for our guests, and our number one goal is for you to feel comfortable and welcomed; I am so glad this was reflected in your stay! It was lovely to have met you both, and...

Uxbridge, Canada
Reviewed 3 November 2014

My wife and I spent a fantastic romantic weekend at The Charles last February. The ambiance of the historic building was tremendous. The rooms are themed and nicely fitted out. The food was amazing. Great chef for evening meals and wonderful breakfasts too. My wife who has a gluten allergy was really pleased with the gluten free menu options. Can't...

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Helpful?
Thank Graham W
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you so much for taking the time to post your review, and for choosing The Charles as your romantic destination! The ambiance here at The Charles is completely unique for Niagara-on-the-Lake and combined with our rooms, food, and service, is the perfect place for a romantic retreat! Chef and his team are always happy to accommodate dietary restrictions and...

Toronto, Canada
Reviewed 28 October 2014

Spent a few days in Niagara-on-the-Lake and had a wonderful time. One of the highlights for my wife and I was the dining experience we had at the Charles Inn. For starters the atmosphere in the restaurant is fantastic, beautiful building with a impressive dining room. Our meal from appetizers to entrees to dessert was incredible. And on top of...

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Thank Simon L
Pittsburgh, Pennsylvania
Reviewed 27 October 2014

My husband and I just spent 4 relaxing nights at this charming Inn for the second time. We stayed here last year and were amazed with the service,the quality of the food and how lovely and comfortable our room was.We booked it again for this October and were so pleased to find that nothing had changed.They were very gracious welcoming...

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Thank Roe2014
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you so much for joining us again, and for taking the time to write your review. I really enjoy getting to know our repeat guests and it is one of the best parts of my job. I too love ‘your’ room and October is such a beautiful time of year to visit. Thank you again for your review, and...

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05/06/2017 06/06/2017
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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
Official Description (provided by the hotel)
From the moment that you walk through the door, you will know that this 1832 Inn is truly a special place. This luxurious Manor House offers 4-diamond accommodation and dining. Many of the rooms have wood burning or gas fireplaces; glass enclosed rain-head showers or jet-air tubs and private verandahs to enjoy the view of the golf course, main street or Lake Ontario. ... more   less 

Additional Information about The Charles Hotel

Address: 209 Queen Street | Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Region: Canada > Ontario > Niagara-on-the-Lake
Price Range: ₹ 10,343 - ₹ 18,358 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Charles Hotel 4*
Number of rooms: 12
Reservation Options:
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Also Known As:
The Charles Hotel Niagara-On-The-Lake
Hotel Style:
#6 Romantic Hotel in Niagara-on-the-Lake
#8 Luxury Hotel in Niagara-on-the-Lake
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Questions & Answers

Here's what travellers have asked, with answers from The Charles Hotel staff and other travellers.
1 question
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Toronto, Canada

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Questions? Get answers from The Charles Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Libary room is very nice”
Sluggo16, 9 May 2017 | Read review
“The jet tub/shower combination was difficult to get in and out of. If you have knee/mobility problems, ask for a walk-in shower.”
MartineM368, 24 Apr 2017 | Read review
“Wait until they renovate/repair”
892allenj, 12 Apr 2017 | Read review
“Veranda Room was the old kitchen and overlooks the park. 1st floor so some noise from people coming and going to the parking lot.”
michelemP7795IB, 24 Feb 2017 | Read review
“stairs to rooms”
WJR47, 1 Feb 2017 | Read review
5 of 5
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US$ 189* /night
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Prices are for 1 room, 2 adults
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