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Empress Inn & Suites

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Traveller (60)
Room & Suite (54)
Dining (1)
Overview
  • Excellent1%
  • Very good9%
  • Average20%
  • Poor16%
  • Terrible54%
  • 5 Aug 2018
    “Average Hotel With Good Location”
  • 3 weeks ago
    “Eww”
5951 Clark Ave, Niagara Falls, Ontario L2G 3W3 Canada See on map
AMENITIES
Free Internet
Free Parking
Air Conditioning
Non-Smoking Hotel
Restaurant
Family Rooms
Housekeeping
2 Star accommodation
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Reviews (110)
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1 - 5 of 95 reviews
Reviewed 3 weeks ago via mobile

Traveling to the falls with my family, we decided to get two rooms. Eww, dust everywhere, stained carpets, pee crust under the toilet seat, fingerprints on the ac and remote. If it wasn’t that we already booked the rooms and it was only one night,...More

Thank Yera G
Reviewed 21 August 2018

Rooms are dirty. Under the beds are full of trash. There's no wifi and phone is broken.We have to use our own cellphone to call the frontdesk staff about this and did not do anything. Carpets are dusty. There's crawling bugs. Staffs are rude. They...More

1  Thank onayzzz
Reviewed 16 August 2018 via mobile

For the price its a disgrace & you don’t get what’s advertised. I’m not expecting the ritz Carlton but seriously this place is a dive! The aroma of stale urine meets you as soon as you exit the car, the WiFi never works, not ever....More

1  Thank Kylie G
Reviewed 7 August 2018

Poor management and services, they don't take serious of your complaints when you have a handful of evidence. I would say it was really a big mistake booking in Empress Inn & Suites, they did not meet the quality and standard of cleanliness. Very unprofessional...More

2  Thank C0LDxXxSH0T
Reviewed 5 August 2018

Cheapest hotel we could find with 3 queens so we booked knowing the low reviews. Kids thought it was ok because their expectations were so low. The good...5 minute walk to the street action and decently clean. The bad...my boy plugged the toilet right after...More

Thank Russ W
View more reviews
About
Description
We bought the old Empress Motel in March 2008 at 5951 Clark Avenue in the middle of the tourist attractions of Niagara Falls. The property has 80 guest rooms, indoor swimming pool, whirlpool, sauna bath, meeting More rooms and 83 seats restaurant with bar. We have been busy renovating and upgrading our facilities during our first year in business. Gradually, we are transforming the old motel into a full service hotel. We have already achieved 3 star status from Niagara Falls Tourism. Our reception area and offices have been totally renovated. We removed everything from the concrete walls and roof structure and rebuilt our rooms. We even changed the roof!!! Past clients of the Empress Motel have been impressed!!! Best of all, we have kept our prices very reasonable. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Free Parking
Free Internet
Restaurant
Air Conditioning
Microwave
Non-Smoking Hotel
Pool
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Room types
Non-Smoking Rooms, Family Rooms
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Number of rooms
40
Price range
US$ 54 - US$ 124 (Based on Average Rates for a Standard Room)
Location
Canada > Ontario > Niagara Falls
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Number of rooms
40
Price range
US$ 54 - US$ 124 (Based on Average Rates for a Standard Room)
Location
Canada > Ontario > Niagara Falls
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Traveller (60)
Room & Suite (54)
Dining (1)
Nearby
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Questions & Answers
Ask a question
Steven D
30 November 2016|
AnswerShow all 2 answers
Response from Karan_Manoj | Reviewed this property |
Not sure, but why anyone on this earth wants to be at such a shabby place.
2
Votes
Room Tips
"Better check the reviews first before you make a decision"
C0LDxXxSH0T
7 Aug 2018
Read review
"Go somewhere else"
evalio
20 Jul 2018
Read review
"No elevators. No coffee makers in rooms"
219LizM
10 Aug 2017
Read review
"Best dollar value, when you only need a clean, quiet comfortable room at the end of a long day of walking..."
catscraddle
11 Jun 2017
Read review
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