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Sterling Inn & Spa

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Sterling Inn & Spa
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1,512 Reviews from our TripAdvisor Community

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Showing 1,473: English reviews
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Derbyshire uk
Reviewed yesterday NEWvia mobile

Stayed here for three nights - staff very attentive- had problem with TV they moved us and sent cookies ;0) Nice rooms we had good views of the Falls 1159 - lovely room lots of room and great to have free bottles of water - to with movies and Starbucks below for a great coffee. The spa on 14 th...

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Helpful?
Thank HayleyGirardier
Reviewed yesterday NEWvia mobile

My bestie & I came to Niagara Falls for an impromptu mini-vacation & stayed at Sterling & was pleasantly surprised! I've been to Niagara several times for weekend getaways (live in Toronto) and can't believe I missed this gem of a hotel! I love the unique look of the room, steam shower (I need one at home!), onsite restaurant &...

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Thank Charmaine J
Cleveland, OH
Reviewed 3 days ago NEW

This is our second time staying at the Sterling and we will definitely be back! The staff is super accommodating and the place is managed like a five-star hotel. The rooms are amazing and HUGE. Hardwood floors, fireplaces and breakfast in bed come with every room. Finally a hotel where you can just book a room because you know any...

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Helpful?
Thank cleveland1234
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

Thank you for choosing the Sterling Inn & Spa once again for your visit to beautiful Niagara Falls! Thank you for your kind comments, it is with your feedback that we are able to continue to perfect our guest experience! We look forward to welcoming you back again soon. Yours in Hospitality, Lisa Baumgartner General Manager

Niagara-on-the-Lake, Canada
Reviewed 5 days ago NEW

We live locally and decided to treat ourselves to a local getaway. I had heard that the Stirling Inn was wonderful but it exceeded out expectations. The front desk service was excellent. The room was contemporary and large. The bathroom had a steam shower - a nice surprise! Breakfast was included and was brought to our room - a tasting...

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Helpful?
Thank 37sd2015
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

I am absolutely thrilled to hear that we exceeded your expectations! Our whole team works tirelessly to create the ultimate getaway for our guests. I'm so glad we were able to accomplish this for you, even as a local! We hope you welcome you back again soon! Yours in Hospitality, Lisa Baumgartner General Manager

Brampton, Canada
Reviewed 6 days ago NEWvia mobile

Exelent room, clean, espacios, quites,and big like and spartmen.Very nice and polite people working in the from desk like Miss Simran, and in the rooms, Miss Lawal, and everyone of them. We really enjoyed, and we are looking forward to returning back

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Helpful?
Thank 518jannet
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

Wow, thank you so much for the wonderful review! I will be sure to send along your kind words to our team members, they will be thrilled to hear they made such an impact on your visit! We look forward to welcoming you back again soon. Yours in Hospitality, Lisa Baumgartner General Manager

Reviewed 1 week ago

Felt like a 10 year old at a March Break camp. Received numerous calls from the front desk attendant between 8 pm to 11pm about a lot of walking around and loud talking. It was my wife and I having a day/night out away from the kids. Would not return here and our night was made to feel very uncomfortable....

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Thank Mike G
Hamilton, Canada
Reviewed 1 week ago via mobile

This is my 4th time coming to this hotel , it is so beautiful and spacious ! The staff is great , you get breakfast in bed as well ! It's a close walk to everything ! Highly recommend to anyone staying in Niagara Falls and looking for something extremely nice and not too expensive

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Thank melissagoulet
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

Thank you for continuing to choose the Sterling Inn & Spa, we truly appreciate it! I'm thrilled we continue to exceed your expectations each visit. We look forward to welcoming you back again soon! Yours in Hospitality, Lisa Baumgartner General Manager

Toronto, Canada
Reviewed 1 week ago

We went for a two night stay that started on a Thursday and it began better than expected as we got an upgrade to a king suit with a steam shower -Yes! The open concept room was spacious, well kept and clean - thank you Ashley! The bed was firm and comfortable and we loved that the room has two...

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Helpful?
Thank foodenator88
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

Thank you for taking the time to share your experience! I'm absolutely thrilled to hear we exceeded your expectations from the moment you walked through the door! We look forward to providing you with our Sterling Service again soon! Yours in Hospitality, Lisa Baumgartner General Manager

St. Catharines, Canada
Reviewed 1 week ago via mobile

I stayed at Sterling over March break for the third year in a row. I have been impressed with many things about the hotel, particularly the quiet atmosphere, big rooms and breakfast in bed. While still a great place to stay, I was less impressed than in the past. What I Still love: - massive rooms, clean and attractive -...

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Helpful?
Thank Rachel P
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

Thank you for continuing to to choose the Sterling Inn & Spa, we truly appreciate it! I'm sorry to hear you felt the parking was an unwelcome surprise that you didn't expect. Because the reservation was booked through a third party, the parking fee is not part of the third party website's confirmation emails. I can completely understand how this...

Reviewed 1 week ago via mobile

We had such an enjoyable weekend here. An old milk factory converted into a spa-what a unique space. The lobby was kind of ordinary but the rooms were giant spaces with modern decor and everything you could possibly need for the weekend. We chose a room with a steam shower and It too was awesome. The rooms were so quiet...

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Helpful?
Thank Hal H
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

Thank you so much for your kind words! I'm absolutely thrilled you felt our unique, character filled property was just right for your romantic getaway. Our breakfast in bed is a favourite amoungst our guests, I'm absolutely thrilled you enjoyed it! We look forward to welcoming you back again soon! Yours in Hospitality, Lisa Baumgartner General Manager

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
As Niagara Falls' only Boutique Hotel the Sterling Inn & Spa is a fusion between a luxury hotel and a Fine Inn. From the tranquility of our full service spa, to our fine dining restaurant AG offering regional cuisine in a cool urban setting, the Sterling Inn & Spa is truly an experience in its self. With amenities and rooms that cater to couples, it is the perfect place for a honeymoon or romantic getaway. ... more   less 

Additional Information about Sterling Inn & Spa

Address: 5195 Magdalen St, Niagara Falls, Ontario L2G 3S6, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: ₹ 6,063 - ₹ 17,210 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sterling Inn & Spa 4*
Number of rooms: 41
Reservation Options:
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Also Known As:
Sterling Inn And Spa
Sterling Hotel Niagara Falls
Sterling Niagara Falls
Sterling Inn Niagara Falls
Hotel Style:
#1 Spa Hotel in Niagara Falls
#1 Luxury Hotel in Niagara Falls
#12 Romantic Hotel in Niagara Falls
#15 Family Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Sterling Inn & Spa staff and other travellers.
18 questions
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Questions? Get answers from Sterling Inn & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hardwood floors mean you can sometimes hear the people above you if you are on the first floor.”
 of 5 bubbles cleveland1234, 26 Mar 2017 | Read review
“Our room on the second floor had a balcony. Not all do. You can choose between a steam shower or a jacuzzi room.”
 of 5 bubbles 37sd2015, 24 Mar 2017 | Read review
“Try to get a room on the ground floor for easy entry and exit. No problems with noise.”
  • The glass basin
  • The comfortable bed with gowns.
 of 5 bubbles foodenator88, 20 Mar 2017 | Read review
“Dont pay for the parking at the hotel for $14 a night, for litteraly across the street is all day parking for $5.”
 of 5 bubbles paulbE7682PG, 18 Mar 2017 | Read review
“any room would be interesting. There are some premium rooms, maybe for honeymooners. We paid $25 extra for a larger room”
 of 5 bubbles 102alk, 14 Mar 2017 | Read review
5 of 5