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A bit older compare to other hotels nearby but nice spacious rooms. Stayed for a 2 bedroom suits - it was clean and quiet! Lots of extra coupons but useless. Parked in Fallsview casino parking for $5 (free if you play at the casino).
Check-in through Check-out was great. There are plenty of restaurants inside Four Points. You can get a bottle of wine from the italian restaurant on the lower level to bring up to your room. They will just walk you to the elevator with the drink....More
We traveled to the hotel and stayed one night July 16 we were staying with family to celebrate and was first told by check in associate both rooms had a jacuzzi turns out disappointed they didnt just one, then we were given a gift card...More
Thank Katie B
Response from Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls FallsviewResponded 27 July 2016
Dear Katie B,
It is our goal to consistently provide the highest quality in both product and service. It is vital to our continued success to know when we have failed short of these expectations, thank you for taking the time to share your feedback...More
Not getting an Excellent rating for a couple of reasons. 1. The valet was completely confusing when we drove up. 2. The bathroom mirror in our room wasn't clean when we checked in nor the next day after the room was serviced.
The hotel is...More
The hotel is a stones throw away from the Falls. There is LOTS attractions for the kids around so expext a lot of families and kids in the hotel.
It is very central and beautiful views on the falls if you have a falls-view room....More
I believe the casino is accessible from inside the hotel and there is a "We-Go" bus that allows you to hop on and hop off all around the tourist area for a daily price per person. If you need additional help the Sheraton's... More
I believe the casino is accessible from inside the hotel and there is a "We-Go" bus that allows you to hop on and hop off all around the tourist area for a daily price per person. If you need additional help the Sheraton's concierge located in the lobby across from the gift shop was very helpful. Of course there is always Uber and lyft that will take you door to door too.