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Sheraton on the Falls Hotel

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Traveller (3941)
Room & Suite (1838)
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Overview
  • Excellent50%
  • Very good30%
  • Average11%
  • Poor5%
  • Terrible4%
Travellers talk about
“clifton hill”(748 reviews)
“hard rock cafe”(189 reviews)
“corner suite”(182 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Rooms
5 Jun6 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (7,553)
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Traveller rating
3,384
2,049
784
357
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3,384
2,049
784
357
291
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11 - 15 of 6,865 reviews
Reviewed 1 week ago via mobile

We booked a Deluxe Fallsview room with Jacuzzi, and thank goodness for the great view from the balcony. Otherwise this is just a mediocre chain hotel in need of updating. The room was dark and the jacuzzi was so loud/old fashioned it gave me a...More

2  Thank emmelineoriana
Response from TeamMarriott, Guest Services at Sheraton on the Falls HotelResponded 1 week ago

Hello emmelineoriana, We are sorry you were disappointed with the overall condition of your room and for the noise from the jacuzzi during your recent stay at our hotel. We never want a guest to leave us unhappy, and we encourage you to give us...More

Reviewed 1 week ago via mobile

We came to this hotel and were put in a room on the 5th floor that felt like we were in a basement apartment with no window or bathtub. There was a tiny old shower as you can see from the pics. We complained and...More

Thank brookeb210
Response from TeamMarriott, Guest Services at Sheraton on the Falls HotelResponded 1 week ago

Hello brookeb210, Thank you for taking time to review our hotel. We're glad we were able to resolve everything to your satisfaction, but wanted to add our apologies for the elevators being slow. We value your feedback and will continue to work diligently to make...More

Reviewed 1 week ago via mobile

My wife and I booked ourselves at this world-class hotel for 3 nights and 4 days to see our grandkids in a large dance competition. This has not been a cheap stay by any measure, but the amenities are expansive, diverse and well-maintained. The staff,...More

Thank Stephthedeafchef
Response from TeamMarriott, Manager at Sheraton on the Falls HotelResponded 1 week ago

Dear Stephthedeafchef, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations. From award-winning view accommodations, world-class dining, and entertainment, to an excellent location, we are a great choice to...More

Reviewed 1 week ago

My husband, daughter, and I just spent 4 nights at this hotel. Upon entering, I went to check in. Mohan was at the front desk, and he was excellent! We had just driven almost 8hours to get there and he was like a breath of...More

Thank Puella202
Response from TeamMarriott, Manager at Sheraton on the Falls HotelResponded 1 week ago

Dear Puella202, We are thrilled to read your feedback and appreciate you taking the time to share a fantastic review. We agree that the Sheraton on the Falls Hotel is in the perfect location for families to explore all of the sights, sounds and tastes...More

Reviewed 1 week ago

Capitalising on the twin falls ring seat views, the hotel is in need of a facelift. The rooms are basic motel style, cramped especially if adding more than two adults. The bathrooms are basic. Storage space is at a premium. Obviously it’s expected that this...More

1  Thank Elizabeth E
Response from TeamMarriott, Manager at Sheraton on the Falls HotelResponded 1 week ago

Dear Elizabeth E, Thank you for being our guest and for your review. While we were pleased to see that you enjoyed our location and the amazing view, we do want to apologize that our hotel wasn't up to your standards this time. We have...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Business Centre with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$ 127 - US$ 336 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Casino Hotel in Niagara Falls
#3 Luxury Hotel in Niagara Falls
#4 Spa Hotel in Niagara Falls
#5 Business Hotel in Niagara Falls
#6 Family Hotel in Niagara Falls
#6 Romantic Hotel in Niagara Falls
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Details
Price range
US$ 127 - US$ 336 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Casino Hotel in Niagara Falls
#3 Luxury Hotel in Niagara Falls
#4 Spa Hotel in Niagara Falls
#5 Business Hotel in Niagara Falls
#6 Family Hotel in Niagara Falls
#6 Romantic Hotel in Niagara Falls
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
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Traveller (3941)
Room & Suite (1838)
Dining (121)
Pool & Beach (52)
Amenities (13)
Family and Play Areas (3)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
danielpetruk1234
17 May 2018|
AnswerShow all 4 answers
Response from asisarniagb | Reviewed this property |
Yes it does, in the fitness centre.
1
Vote
TeamLees
19 April 2018|
AnswerShow all 3 answers
Response from Larry F | Reviewed this property |
Hello, maybe check directly with the hotel. I never heard of the club lounge before. There are joing rooms that may help with people/luggage ratio. One room with us 5 was pretty crampt for space and mobility.
1
Vote
Kenneth C
11 April 2018|
AnswerShow all 4 answers
Response from Larry F | Reviewed this property |
No smoking at all. Long elevator lines and no real designated area to smoke
1
Vote
Room Tips
"Ask for a Falls View room - spectacular view of Niagara Falls"
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"avoid if traveling with your pet"
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"Best view of the falls on floors 9and above"
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"Falls view room!"
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