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Sheraton on the Falls Hotel

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Traveller (3941)
Room & Suite (1838)
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Overview
  • Excellent50%
  • Very good30%
  • Average11%
  • Poor5%
  • Terrible4%
Travellers talk about
“clifton hill”(748 reviews)
“hard rock cafe”(189 reviews)
“corner suite”(182 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Rooms
5 Jun6 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (7,554)
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6,866 results
Traveller rating
3,385
2,049
784
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3,385
2,049
784
357
291
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1 - 5 of 6,866 reviews
Reviewed yesterday

So after driving for 8.5 hours we finally arrived exhausted. Upon entering we were greated my 2 great peole Bill (the bellman) and Shauna (hope it spelled right-front desk) greeted us right away with smiles. Bill was super quick, friendly and even hung our jackets...More

Thank puddles027
Hotel's Favourite
Reviewed 3 April 2018

From start to finish this was a fantastic experience. Check in was seamless. We opted for an upgrade to a Falls View and it was priceless. The view of the Falls from the room was breath taking as they were all frozen. We opted for...More

2  Thank S14YRT
Response from TeamMarriott, Manager at Sheraton on the Falls HotelResponded 4 April 2018

Dear S14YRT, It was an absolute delight having you as our guest at the Sheraton on the Falls Hotel. We are thrilled to know you loved the amazing view provided by your room and had an exceptional time with us. We can’t thank you enough...More

Reviewed yesterday

Very well situated, location on the Canadian side of the Niagara Falls, easy to find, no problems, no hassle, worked well for us. We only had lunch in the hotel, buffet style, plenty of food, however, not partially exciting.More

Thank traveloutandabout
Response from TeamMarriott, Manager at Sheraton on the Falls HotelResponded yesterday

Dear traveloutandabout, Thank you for the glowing review. We couldn't be more pleased that you had a relaxing stay and that you enjoyed the comforts of your room and the beautiful views of Niagara Falls. Thanks again for being our guest at the Sheraton on...More

Reviewed 2 days ago

The hotel is great. Rooms are good, well cleaned and comfortable. The view of the Falls from the room is magnificent. Sadly, though, the financial policy spoils the whole experience. Like most hotels, when you check in, and have pre-paid, they charge your credit card...More

Thank BobbyGee2018
Response from TeamMarriott, Guest Services at Sheraton on the Falls HotelResponded yesterday

Dear BobbyGee2018 Thank you for your review. We apologize for the issues concerning the return of your deposit or authorizations on your hold. Our normal procedure at our hotel is that we hold room, tax, fee, security deposit of 50 CAD on your credit card...More

Reviewed 2 days ago via mobile

The view from the room was stunning however the price booked for was misleading we were charged for using the facilities- pool etc. Despite never using them. Be aware of this when using external booking sitesMore

Thank Fillipe-flop
Response from TeamMarriott, Guest Services at Sheraton on the Falls HotelResponded yesterday

Dear Fillipe-flop, Thank you for your feedback. We are sorry our resort fee came as a surprise to you. We inform guests of this when booking the reservation and again at check-in. The resort fee includes a host of useful and unique amenities to make...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Business Centre with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$ 127 - US$ 336 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Casino Hotel in Niagara Falls
#3 Luxury Hotel in Niagara Falls
#4 Spa Hotel in Niagara Falls
#5 Business Hotel in Niagara Falls
#6 Romantic Hotel in Niagara Falls
#6 Family Hotel in Niagara Falls
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Details
Price range
US$ 127 - US$ 336 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Casino Hotel in Niagara Falls
#3 Luxury Hotel in Niagara Falls
#4 Spa Hotel in Niagara Falls
#5 Business Hotel in Niagara Falls
#6 Romantic Hotel in Niagara Falls
#6 Family Hotel in Niagara Falls
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
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Traveller (3941)
Room & Suite (1838)
Dining (121)
Pool & Beach (52)
Amenities (13)
Family and Play Areas (3)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
danielpetruk1234
17 May 2018|
AnswerShow all 4 answers
Response from asisarniagb | Reviewed this property |
Yes it does, in the fitness centre.
1
Vote
TeamLees
19 April 2018|
AnswerShow all 3 answers
Response from Larry F | Reviewed this property |
Hello, maybe check directly with the hotel. I never heard of the club lounge before. There are joing rooms that may help with people/luggage ratio. One room with us 5 was pretty crampt for space and mobility.
1
Vote
Kenneth C
11 April 2018|
AnswerShow all 4 answers
Response from Larry F | Reviewed this property |
No smoking at all. Long elevator lines and no real designated area to smoke
1
Vote
Room Tips
"Ask for a Falls View room - spectacular view of Niagara Falls"
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"avoid if traveling with your pet"
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"Best view of the falls on floors 9and above"
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"Falls view room!"
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