We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
It was cheap 3 star but I expected a lot more since it was newly renovated. The parking lot was full, the rooms were ok. Sheets were dirty and covers had hair on them. The bathroom looked old too even though it was supposedly renovated....More
Response from Teresa A, Front Office Manager at Holiday Inn Niagara Falls - By The FallsResponded 29 March 2018
Thank you for your feedback. I am very sorry that you did not find the hotel to your liking. We are very proud of our newly renovated hotel. Our entire hotel was renovated in Spring 2017, including the bathrooms. I will ensure your feedback is...More
My family and I stayed overnight at this hotel for a birthday celebration, I purchased a breakfast package with my stay and no one informed me in the front desk when I checked in that I only had 2 breakfast included in my room or...More
1 Thank Anne032588
Response from Teresa A, Front Office Manager at Holiday Inn Niagara Falls - By The FallsResponded 27 March 2018
Thank you for your review. We're glad you enjoyed your stay with us at Holiday Inn by the Falls.
I'm so sorry there was confusion over your breakfast vouchers. All of our packages are based on double occupancy. I will speak to our front desk...More
This hotel had all the necessities for a quick overnight trip to Niagara Falls. Parking was included and we received complimentary breakfast with the room type we reserved. Interior has recently gone through a complete renovation of flooring and wallpaper and looks fresh and updated....More
1 Thank Jessica W
Response from Teresa A, Front Office Manager at Holiday Inn Niagara Falls - By The FallsResponded 19 March 2018
Thank you so much for the nice review of our hotel! We're glad you enjoyed your meals and your stay with us. If you decide to stay with us again, keep in mind that we offer some great one and two day packages with Skylon...More
Our room was very spacious and clean. The bed was soooo comfortable and we were given so many towels (which is so great), balcony facing the Fallsview Casino. Walking distance to the Fallsview Casino, some restaurants and free parking. The front desk staff were friendly...More
Response from Teresa A, Front Office Manager at Holiday Inn Niagara Falls - By The FallsResponded 14 March 2018
Thanks so much for your review! We're so glad you loved the room and the comfortable bed. I'm really sorry we didn't tell you ahead of time that we'd have you in a connecting room. We try to only assign those rooms to guests who...More
This hotel is situated a block above the American Falls. It was an easy walk to both falls and local sites. The staff was great, very helpful and informative. The room was clean and neat, but the fake wooden floors were not impressive. But free...More
Thank Bob-Amy S
Response from Teresa A, Front Office Manager at Holiday Inn Niagara Falls - By The FallsResponded 6 March 2018
Thanks for the lovely review! We're glad you enjoyed our helpful staff and great location. I'm so sorry to hear you didn't like the floors! We do have hardwood in most of the rooms, but there are a few with laminate, all of which was...More
Response from Lanny & Deborah C | Reviewed this property |
It is true there is a large hill to the Falls. But you can always drive her in the car to view the Falls. Not sure how limited her mobility is but the Crown Plaza and or Sheraton are closer with more of level walk. If... More
It is true there is a large hill to the Falls. But you can always drive her in the car to view the Falls. Not sure how limited her mobility is but the Crown Plaza and or Sheraton are closer with more of level walk. If you are interested in gambling both the Crown and Sheraton have inside access to the Niagara Casino and the Holiday Inn is literally across the street from the Fallsview Casino.