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Imperial Hotel & Suites

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611 Reviews from our TripAdvisor Community

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Showing 569: English reviews
Oakville
Reviewed 10 October 2012

I just came back from a night at Imperial Hotel. I bokke it because of the price and the fact we can take our small dog. We were in a family suite on the 9th floor and it stunk of smoke and stale air. I can see why the price was so reasonable, But I won't stay there again. The...

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Helpful?
1Thank johnolivierre
ecpete, Manager at Imperial Hotel & Suites, responded to this review

Hello John, Thanks for noting your review of your stay with us. I would like to make mention of a few things, as I spoke with you before you left. The room you were in, is not a pet-friendly room. We do offer pet-friendly rooms, however, family suites are not included. The suite you stayed in, is fully renovated and...

Ottawa, Canada
Reviewed 4 October 2012

Reserved a junior suite, king bed, non-smoking. Got a junior suite, two double beds, smoking. Called front desk and was told no other non-smoking rooms were available (it stunk). Sheets were loose and kept coming undone, box spring and mattress were stained. Carpet was stained. Sink was chipped, no towel rack. Window was so filthy it really didn't matter the...

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1Thank MrsEggy_10
San Diego, California
Reviewed 28 September 2012

We checked in on this hotel September 22, 2012. It was an unplanned trip to Niagra falls with family and we needed a hotel overnight. We scouted around and decided to choose Imperial Hotel because of its location. We could have choose a different hotel but we arrived at Niagral falls late at night and at that time most of...

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3Thank Paxy75
ecpete, Manager at Imperial Hotel & Suites, responded to this review

Paxy75, You and your family were walk-in customers without reservations on a weekend. Normally at this point we have limited rooms available for sale. The room you chose to take (as you were a walk-in you DID NOT HAVE TO TAKE THIS ROOM) was a smoking room with two queen-sized beds. This was the last available room. If you didn't...

Thomaston, Connecticut
Reviewed 25 September 2012

Arrived @ hotel,headed to room & first thing we checked was the bedding. Discusting! Mattress had a huge blood stain on it. Called down to front desk and explained, so the desk help offered another room.The second room wasn't any better, pillows were so lumpy & stained. Went down stairs, said this room is gross too. A third room offered,...

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2Thank Denise B
ecpete, Manager at Imperial Hotel & Suites, responded to this review

Denise, I'm sorry to hear that you did not enjoy your stay with us. I have made note of the things you noted were wrong with the rooms you stayed in, and have forwarded them to housekeeping. Thank you for your comments. Peter

Windsor, Canada
Reviewed 24 September 2012

Went to Niagara Falls to show some people from out of town. Booked here as it has the option of 2 beds and a sofa bed at a reasonable cost. The front desk was very friendly. The building is older and in need of updating. The sheets on the bed were clean as was the sink and toilet. The tub...

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Helpful?
Thank smeeta_1
ecpete, Manager at Imperial Hotel & Suites, responded to this review

bitmapped, Thank you for your review of your stay with us. We do appreciate the pro's and con's approach of reviews like yours. Happy to hear that you found the room spacious and clean. Yes, some of the rooms are a bit dated, however, we are doing many renovations this fall and invite you to come back to see us...

Morgantown, WV
Reviewed 24 September 2012

Stayed here on an impromptu overnight trip to Niagara Falls with some friends. They scouted out hotels and chose this one. I booked a single king size non-smoking room so we'd be at the same place. Got here and checked in OK. Hotel is older but seems in OK shape, although it could use some updates. Got into the room...

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Helpful?
Thank bitmapped
ecpete, Manager at Imperial Hotel & Suites, responded to this review

bitmapped, Thank you for your comments of your stay with us. It seems from your review that you enjoyed your stay. Happy to hear that the adjoining room did not disturb you. We are in the process of updating the rest of your suites (i.e. wallpaper, carpet, tiles, etc.). We would like to have you stay with us again. Give...

Brooklyn New York
Reviewed 23 September 2012

I checked in September 17 2012, not knowing what to expect because I did not read any reviews on this hotel. When we got to the Front Desk, the hospitality was amazing....they made us feel so at home it was unbelievable...no question was unanswered. The housekeepers expecially Camila was so helpful and pleasant. The food at the Golden Griddle Resturant...

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Thank lizco920
ecpete, Manager at Imperial Hotel & Suites, responded to this review

Phillip and Elizabeth, We cannot thank you enough for your kind words about your stay with us. Feedback like yours is truly appreciated. I'm glad to hear you found the room spacious and clean and that the ammenties in the hotel were able to make your vacation! We would be happy to have you here again! Peter

Reviewed 18 September 2012

Spent a week here September 2012. Uncertain what to expect after reading mixed reviews, but went with a positive attitude (which is "half the battle" in my opinion) Imperial would meet or even exceed our expectations; IT DID! Amazing hospitality from the Front Desk Staff we met (Daniela, Jen, and Peter-Manager) to Housekeeping to the Golden Griddle Restaurant (Jenny &...

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Helpful?
Thank steed007
ecpete, Manager at Imperial Hotel & Suites, responded to this review

Dick and Donna, The staff at the hotel genuinely thanks you for your kind words. We appreciate you noting everyone who was able to make your vacation special, and make you feel like "family". Having a positive attitude, like both of you do, is very important - especially when on vacation! We were glad to have you stay with us...

Richmond Hill
Reviewed 17 September 2012

Boys golf weekend. We have stayed here 5 years in a row and they take good care of us. Lots of bars/restaurants are close walking distance. Very helpful employees and nice waitresses at the Golden Griddle. Can get breakfast included and also will arrange golf as well. Great prices overall. Older hotel and a little dated but for a bunch...

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Helpful?
Thank RHFamilyof4
ecpete, Manager at Imperial Hotel & Suites, responded to this review

RHFamilyof4 , Thanks for your kind words. We are happy to hear that the Imperial Hotel was able to provide your group another great weekend. See you guys next year! Peter

newcastle upon tyne
Reviewed 16 September 2012

Spent 3 nights here last week, in a south facing room on the 5th floor, which was a very good price, compared to what I'd paid in Toronto. Nice view, the room was very large & clean, and I had no problems at all with noise from other guests, or the road outside, despite comments on other reviews. The hotel...

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Helpful?
Thank jaynewcastle11
ecpete, Manager at Imperial Hotel & Suites, responded to this review

jaynewcastle11, Thanks for your review! We appreciate you letting other guests know how much you enjoyed your stay with us. I have notified maintenance regarding the A/C issue that you described, and have spoken to our WiFi people to get this issue of slow connectivity, fixed. See you next time! Peter

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Imperial Hotel & Suites

Address: 5851 Victoria Ave, Niagara Falls, Ontario L2G 3L6, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: ₹ 3,479 - ₹ 10,574 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Imperial Hotel & Suites 3*
Number of rooms: 104
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Also Known As:
Imperial Hotel And Suites
Imperial Hotel Niagara Falls
Imperial Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Imperial Hotel & Suites staff and other travellers.
4 questions
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Montreal, Canada
9 months ago
Oshawa, Canada

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Questions? Get answers from Imperial Hotel & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book one the the higher room that are in the front of the hotel, better view.”
 of 5 bubbles kidsareluved, 10 Sep 2016 | Read review
“Don't believe what you see in their website”
 of 5 bubbles 911cherylq, 31 Aug 2016 | Read review
“Try to stay far away from the elevator and party goers.”
 of 5 bubbles Gbearhan, 29 Aug 2016 | Read review
“Look for a different hotel, highly NOT recemonded”
 of 5 bubbles inuitwoman, 27 Aug 2016 | Read review
“1002 had a nice view of the Skywheel and was very quiet.”
 of 5 bubbles 413skeen, 25 Aug 2016 | Read review
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