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Crowne Plaza Niagara Falls - Fallsview

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Crowne Plaza Niagara Falls - Fallsview
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1,771 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Niagara Falls - Fallsview
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Showing 1,589: English reviews
Morecambe, United Kingdom
Reviewed 29 September 2013

My wife and I stayed at this hotel on our recent escorted tour of the USA and Canada. This was our first visit to Canada and the Niagara Falls. The hotel is idealy situated to a number eating places, the jetty for the Maid of the Mist boat, and, for those on the front of the hotel, a view of...

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Helpful?
Thank Big_Al191270
Toronto, Canada
Reviewed 29 September 2013

This hotel is the best stay in Niagara Falls. When they learnt that we were there for our anniversary, they upgraded us to their executive suite on the top floor!!! We had the most beautiful view of the Falls on both the sides and the rainbow bridge. A complimentary bottle of wine and cake, excellent room service and a very...

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Thank Adaadip
Toronto, Canada
Reviewed 28 September 2013

I'm not going to elaborate too much on the rooms. They were okay - not the best I've seen (actually, quite crammed, since there were 2 queens in the room) but the BATHROOM. Honestly, one of the tiniest I've ever seen. If I could just stretch out my arms, my arms would already take up the width the entire bathroom....

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Thank b_xy_p
IHGCare, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear b_xy_p, Thank you for letting us know how your stay was. I appreciate the favorable comments about the room accommodations you received. However, I am extremely sorry for the inconvenience that you experienced with the bathroom size during your stay with us. We appreciate your feedback and allowing us the opportunity to address this issue for future upgrades. Again,...

Toronto, Canada
Reviewed 28 September 2013

The location is great, right down by the Rainbow Bridge. Easy walking distance to Lundy's Lane and all the action. Our room was small but clean and adequate. They upgraded us to the "front side" of the hotel upon checkin - I assume they don't call it "falls view" because you can't really see the Canadian falls, but we didn't...

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Thank floatie43
Liverpol
Reviewed 28 September 2013

What a lovely hotel with wonderful staff, a fantastic view from the rainbow room restaurant on the tenth floor looks out over the falls, the rooms are lovely with everything you need, only downside was the bed was too firm for me which gave me backache the next day, and the view of the car park from our room was...

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Thank Paula S
Reviewed 24 September 2013

The overall experience was great. The staff were always on hand to make our stay as enjoyable as possible and were always happy to fix any little problems. The location is great (just in front of the Rainbow Bridge). The restaurant within the hotel is amazing and really well priced for the quality of the food. The only things that...

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Thank Tom C
Cork, Ireland
Reviewed 20 September 2013

When we arrived at the hotel to book in they could not find our booking on their system.It took a while to get it sorted but the hotel made it up to us by upgrading our room.i would like to thank kasha and trevor the manager for this.It made our holiday.The room was beautiful but the views of the falls...

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Thank cormacirii
Sheffield, United Kingdom
Reviewed 19 September 2013

I have just got back from a 2 night stay at this hotel,I couldn't believe that you can just look out of your hotel room window and see the spectacular Niagara falls!the hotel has a great pool and is in a perfect location for many restaurants and fun on Clifton hill.

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Thank nicbeal
Buffalo, New York
Reviewed 18 September 2013

I booked my hotel through Expedia and paid for my trip on August 14th using my debit card. When I arrived at the hotel, the lady at the desk asked for a credit card for any charges to the room- which is standard. The first night I had to pack all of my belongings and go to another room because...

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Thank Tiana878
IHGCare, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Tiana878, Thank you for taking the time to write us a review regarding your recent stay. Providing excellent customer service is one of the things we pride ourselves on and I am sincerely sorry to read that in this case you feel we have fallen short of your expectations. I would love the opportunity to regain your faith in...

Basingstoke, hampshire
Reviewed 18 September 2013

We stayed here for one night and couldnt speak highly enough of the hotel. Firstly I would like to say I had some issues with my holiday company and had to call to get them to send some information across to me, a lovely receptionist helped me.. I think her name was Kasha (apologies if this is incorrect spelling) -...

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Thank Traveller1986Em

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Classic elegance at the Falls. The AAA/CAA rated 3-Diamond/4 Star fallsview hotel is located directly across from Niagara Falls, in the heart of the tourist district. The Crowne features indoor connections to Casino Niagara, Fallsview Indoor Waterpark, and the attractions, entertainment and dining options located on the 20 acre Falls Avenue Resort. A getaway at the Crowne is a rewarding experience in part a result of first class amenities, spectacular fallsview guestrooms & suites, and exquisite fallsview fine dining at The Rainbow Room by Massimo Capra. ... more   less 

Additional Information about Crowne Plaza Niagara Falls - Fallsview

Address: 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: ₹ 4,297 - ₹ 16,370 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Niagara Falls - Fallsview 3.5*
Number of rooms: 234
Reservation Options:
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Also Known As:
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza
Hotel Style:
#6 Casino Hotel in Niagara Falls
#8 Spa Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Niagara Falls - Fallsview staff and other travellers.
24 questions
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Lismore, Australia
over a year ago

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Questions? Get answers from Crowne Plaza Niagara Falls - Fallsview staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor, Away from elevator, Falls view, Balcony,”
 of 5 bubbles chriscassidy01, 17 Jan 2017 | Read review
“Invest in a better hotel. You will not regret the investment”
 of 5 bubbles george9794, 13 Jan 2017 | Read review
“nice view of the falls”
 of 5 bubbles ColdCanucks, 11 Jan 2017 | Read review
“Not all rooms are fallsview rooms as indicated”
 of 5 bubbles CBlakely, 4 Jan 2017 | Read review
“Room with view was worth the extra cost for us-- beautiful view!”
 of 5 bubbles Rennyla, 30 Dec 2016 | Read review
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