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Ambassador Hotel & Conference Centre

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Ambassador Hotel & Conference Centre
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2,520 Reviews from our TripAdvisor Community

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Showing 2,448: English reviews
Toronto
Reviewed yesterday NEW

The staff were very helpful and professional. They provided us with restaurant suggestions and activities to do in Kingston. The room was a decent size and the beds were comfortable. The bathroom was very clean and supplied with nice products. The

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Helpful?
Thank Cynthia H
Montreal, Canada
Reviewed yesterday NEW

Nice place... service in the restaurant at lunch on a Sat was pretty slow.. not too many people there and took a long time just to get drinks.Front desk staff was amazing and we got an early checkin for a Funeral so that was nice.

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Helpful?
Thank Nancy J
Kingston, Canada
Reviewed yesterday NEW

Stayed over for a work Christmas dinner/dance. No issues with the facilities or staff. Online booking and check in was great, although the room location and type wasn't as requested. All in all was a good stay.

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Helpful?
Thank Greg W
Verdun
Reviewed yesterday NEW

Since we booked through a 3rd party site, there was "nothing they could do to compensate for the disappointment". Potential guests: if you want to go for the water slide, make sure it's going to be open before you book. And maybe book directly?

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Helpful?
Thank cdmtl2016
Ameliasburg
Reviewed yesterday NEW

although the rooms could use an upgrade they are very spacious and clean. The staff is friendly, courteous, and helpful. I have stayed in several hotels in Kingston and have found the Ambassador to be the best value. They get my recommendation.

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Helpful?
Thank Pavel M
Kaladar
Reviewed 2 days ago NEW

The room we were assigned was not cleaned. Bed was slept in. Dirty cups on desk. Used towels all over bathroom. Front desk was helpful to reassign a new room. However, the room doors are definitely not sound proof, as we could hear every conversation by housekeeping staff beginning at 8 AM!!!

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Helpful?
Thank roblP5672XL
Ashley M, Front Office Manager at Ambassador Hotel & Conference Centre, responded to this review

Rob, Thank you so much for your review. I am so terribly sorry that you had encountered so many issues during your stay. Please accept my most sincere apologies. I'll definitely pass this on to our housekeeping staff to ensure this does not happen again. Please let me personally handle your next stay in Kingston. I would love to make...

Cobourg
Reviewed 2 days ago NEW

Average hotel room. Some areas of the hotel seemed dated. Leaking ceiling in the hallway. Noisy hallway outside of room. Bed was comfortable. Toilet did not flush properly & tub slow to drain while showering in the morning. Staff were friendly and courteous.

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Helpful?
Thank lkdafoe
Ashley M, Front Office Manager at Ambassador Hotel & Conference Centre, responded to this review

Elizabeth, Thank you so much for your review. I appreciate you taking the time out of your busy schedule to let us know how we are doing. I'll definitely passing this review on to our maintenance team to ensure they know of the issues you had. Did you call down to have someone unclog your tub and fix the toilet?...

Roblin
Reviewed 2 days ago NEW

Yearly visit We return to this hotel on a yearly basis for a Christmas party it continues to decline as many ageing businesses do but I'm not seeing much in the way of updates I didn't find the food this year to be as good as last year's party also repeatedly talked about things needed to be cleaned up as...

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Helpful?
Thank robertjO9272CG
Ashley M, Front Office Manager at Ambassador Hotel & Conference Centre, responded to this review

Robert, Please accept my most sincere apologies for the issues you had during your stay. I assure you we are in the process of completing updates in and around the hotel but as you know, that does take time. I'll definitely pass on your review to our housekeeping team as well as our restaurant manager so they are aware of...

Edmonton
Reviewed 2 days ago NEW

We had a main floor room next to an entrance in the second building. It was terribly noisy. Kids running up and down the halls at 10:30 at night. We did not appreciate that. A big sign at the entrance way and elevators asking guests to be quiet would be very nice.

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Helpful?
Thank Karin B
Ashley M, Front Office Manager at Ambassador Hotel & Conference Centre, responded to this review

Karin, Thank you so much for your review. Please accept my most sincere apologies for the noise during your stay. May I ask of you called down to the desk to have someone go up? We do have security on site at 11 pm for just such an occurrence. Please let me personally handle your next stay in Kingston. I...

Montreal, Canada
Reviewed 3 days ago NEW

The staff is very nice and very efficient, I like the Ambassador for it's location and what it has to offer (pool, water slide, parking, Wi-Fi etc...) My only negative, you can hear everything from next door, the TV was on next door and it was as if it was on in my room. The worst thing is, I was...

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Helpful?
Thank Charles P
Ashley M, Front Office Manager at Ambassador Hotel & Conference Centre, responded to this review

Thank you so much for your review, Charles. I am glad you enjoyed your stay with us, for the most part. I am sorry that your neighbor was up quite late and that unfortunately kept you awake. Did you happen to call down so we could go up to ask them to quiet down? Please let me personally handle your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Located in the Heart of Kingston The Ambassador is conveniently located just off of Hwy 401 at the base of Sydenham Road exit #613, and we are only minutes away from essential services, facilities, and attractions, and the beautiful Downtown Kingston waterfront. Transforming Vision into Reality The Ambassador Hotel & Conference Centre is proud to offer exceptional meeting facilities in the heart of Kingston. Our events and catering team offers expert knowledge in planning any type of event with paramount success. We strive to deliver a stress free way of transforming your vision into reality. Located in the Heart of Kingston The Ambassador is conveniently located just off of Hwy 401 at the base of Sydenham Road exit #613, and we are only minutes away from essential services, facilities, and attractions, and the beautiful Downtown Kingston waterfront. ... more   less 

Additional Information about Ambassador Hotel & Conference Centre

Address: 1550 Princess St, Kingston, Ontario K7M 9E3, Canada
Region: Canada > Ontario > Kingston
Price Range: ₹ 5,939 - ₹ 9,881 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ambassador Hotel & Conference Centre 3.5*
Number of rooms: 245
Reservation Options:
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Also Known As:
Ambassador Hotel Kingston
Ambassador Conference Hotel
Hotel Ambassador Conference
Ambassador Hotel & Conference Centre Kingston, Ontario, Canada
Hotel Style:
#5 Business Hotel in Kingston
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Questions & Answers

Here's what travellers have asked, with answers from Ambassador Hotel & Conference Centre staff and other travellers.
6 questions
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Questions? Get answers from Ambassador Hotel & Conference Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for no neighbors”
 of 5 bubbles CharlesP430, 3 Dec 2016 | Read review
“Don't get the breakfast package or you might be stuck in line waiting to be served”
 of 5 bubbles revmarty, 14 Nov 2016 | Read review
“Front of hotel views are ok but the back looks over the river and marshland that lead to Lake Ontario.”
 of 5 bubbles 645nataliet, 14 Sep 2016 | Read review
“Try getting higher floors in main area.”
 of 5 bubbles Shishpan, 6 Sep 2016 | Read review
“Accessible rooms are available, but comfort & cleanliness are an issue. The pool helps to balance the stay.”
 of 5 bubbles 747marilynb, 15 Aug 2016 | Read review
5 of 5
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