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Crowne Plaza Hotel Hamilton

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Crowne Plaza Hotel Hamilton
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262 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Hamilton
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Showing 257: English reviews
North Jackson, Ohio
Reviewed 15 September 2015

A group of Fraternal Brothers travels to Hamilton every other year, while our Brothers from Hamilton travel to Youngstown every other year. We have been doing this for 76 years. We have stayed all over Hamilton; Downtown, on the Hill, Burlington, etc This year we stayed at the Crowne Plaza Hamilton and were very pleased. The facility is very nice,...

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Helpful?
Thank Tadman1750
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear Tadman1750, We are delighted that you took the time to write. Your review lets us know that your stay was enjoyable. Our team works hard to provide a pleasant stay, so we appreciate knowing you felt comfortable while traveling. We thank you for your patronage and look forward to being your hotel of choice in the area. Best, Andrew...

Reviewed 13 September 2015 via mobile

I stayed at the Crowne Plaza hotel in Hamilton, Ontario from Thursday night at 8 pm until 5 am on Friday morning. My room was filthy! Dirty stained curtains, dirty bathroom with crumpled towels, no one had changed the toilet paper roll and the bed! Crowne Plaza boasts on the website of their luxury bed linens, mattresses and pillows. The...

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Helpful?
Thank Cassie B
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear Cassie B, We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have...

St. John's, Canada
Reviewed 10 September 2015

Nice hotel, Clean ,nice sleep, Felt pretty safe as you need a key to work the elevator, and your vehicle is securely parked. The internet worked good and the hot break fast was the best as you could order from the menu. Down side is they charged me for parking. I would stay here gain.

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Helpful?
Thank Hawkeyenewfoundland
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear Hawkeyenewfoundland, It’s nice to hear from you. We appreciate you choosing us and I’m delighted to know your stay was pleasant. We value your comments and thank you for taking the time to share your experience. We look forward to hosting you again. Best, Andrew Holmes General Manager

Montreal, Canada
Reviewed 8 September 2015

We stayed a couple of nights here while visiting Niagara Falls over Labour Day, because all respectable hotels nearer the Falls were either fully booked or priced ridiculously high. Pros: Conveniently located in Hamilton's low key Downtown, walking distance from good restaurants, pubs and shopping. The front desk staff was friendly and efficient. The rooms were clean and comfy. Cons:...

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Helpful?
Thank shanthenew
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear shanthenew, Your comfort is our top priority, so I regret the issues you experienced with your bathroom. I'm glad you found our service friendly, location convenient and accommodations comfortable. We appreciate your review, which highlights some strengths while providing an area of opportunity, as it allows us to service our guests better. Sincerely, Andrew Holmes General Manager

Reviewed 7 September 2015 via mobile

This hotel is located in the Hamilton downtown square. Near a very poor neighborhoods. There is a UPS store next door and a sushi place across the street. The room was filthy. The bathroom was extremely dirty and smelled like urine. Room service never came when we asked for room service. We were gone all morning they had plenty of...

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1Thank Syl C
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear Syl C, I'm so sorry for your poor experience at our hotel. Please be assured I will be discussing your comments with our team to work on immediate improvements. We take pride in providing the best accommodations and service so our lapses during your stay are being taken very seriously. Again, on behalf of the staff and management -...

West Palm Beach, Florida
Reviewed 25 August 2015

Rooms are very nice. Front desk staff is wonderful especially Dawn who made mine and our groups stay amazing. We were getting ready to a show and we were all talking about how great Dawn was. She made sure I got my food delivery and my wake up calls for me to get to the theatre on time. Bravo Dawn!!!...

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Helpful?
Thank Placesplease5678
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear Pacesplease5678, I’m delighted to hear that your group enjoyed their stay overall We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience. Along with providing us with areas of opportunity in evening dining, your feedback serves as encouragement to our associates. We appreciate having you as our guest, and I...

Hamilton, Canada
Reviewed 15 August 2015

Management and staff are warm and friendly. Spacious rooms and comfortable beds. The work out room is large with several different machines and overlooks the pool. However, the hot tub does not function. They say parts r on order but my visits were 3 weeks apart and as we are local feel a small discount or something should of been...

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Helpful?
Thank Brenda M
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear Brenda M, We appreciate you sharing your sincere review. It’s great to hear that you enjoyed our friendly service. I'm sorry that our hot-tun was down during your visit. Thank you for your time in reviewing our hotel. Your feedback, which highlights strengths and areas of improvement, serve as encouragement to our associates who strive to provide a pleasant...

Reviewed 15 August 2015 via mobile

When I travel to Hamilton it's usually with kids - so this place is perfect. Nice swimming area with toddler/kiddie pool, hot tub and pool with deep end. It is located in an area downtown that some may find intimidating at night so I appreciate the room key access for the elevators. The rooms are always clean, free wifi, local...

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Thank CanuckTravelSnobs
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear CanuckTravelSnobs, We are so appreciative of your kind review. It is rewarding to know that you enjoyed our modern room and ample amenities. Your remarks serve as encouragement to our team who strive to provide a pleasant stay. Thank you for taking the time to share your experience and please visit us upon your return to the area. Best,...

Sydney, Australia
Reviewed 2 August 2015

We stay here whenever we're in the area - it's a nice establishment with friendly staff and we appreciate the extra security in that you have to insert your room card in the lift to get it going. Room was large enough for a week-long visit and we weren't in a special one. It's a short walk to Jackson Square...

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1Thank cazbeckett
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear cazbeckett, Welcome back! We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. We appreciate being a part of your...

Niagara Falls, Canada
Reviewed 27 July 2015

Our room was ready early, for which we were greatful! Pretty nice room, would be nicer if there was a fridge. Only one ice maker was working, we had to call down to the front desk to find one that did....we ended up at the bar on our first trip for ice! Considering there was Pan Am Games, Journey concert,...

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Helpful?
Thank jelomu
ConcordHospitality, General Manager at Crowne Plaza Hotel Hamilton, responded to this review

Dear jelomu, We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay and we continue to seek new ways to impress. It is not uncommon for a very small item (like an earring backing) to remain in the linens even after being laundered. Your sincere comments, which highlight...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge

Additional Information about Crowne Plaza Hotel Hamilton

Address: 150 King Street East, Hamilton, Ontario L8N1B2, Canada (Formerly Ramada)
Region: Canada > Ontario > Hamilton > Downtown Hamilton
Price Range: ₹ 6,127 - ₹ 10,342 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Hamilton 3.5*
Number of rooms: 214
Reservation Options:
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Also Known As:
Crowne Plaza Hamilton
Crowne Plaza Hotel Hamilton Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Hamilton staff and other travellers.
3 questions
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Tobermory
over a year ago

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Questions? Get answers from Crowne Plaza Hotel Hamilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ice machines only located on two floors so if that's important to you your floor section may be important.”
 of 5 bubbles GarryM606, 4 Mar 2017 | Read review
“We had the suite with fireplace and Jacuzzi. Awesome!”
 of 5 bubbles ckpaul, 14 Nov 2016 | Read review
“Our room was away from King Street but the back view was only of some office tower. Nothing inspiring...fyi..”
 of 5 bubbles FromChathamOntario, 15 Oct 2016 | Read review
“I guess you need to request a room with a view”
 of 5 bubbles ccr294, 14 Sep 2016 | Read review
“7th floor room gives you access to the lounge club.”
 of 5 bubbles Cancub50, 11 Sep 2016 | Read review
5 of 5