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Sheraton Hamilton Hotel

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Sheraton Hamilton Hotel
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627 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Hamilton Hotel
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Showing 614: English reviews
Reviewed 8 June 2015

This hotel is in downtown Hamilton. We don't know the city well at all, but I wouldn't be comfortable walking around the streets there. While waiting to check in, a panhandler knocked on the car window asking for money. The hotel itself is very nice. It is clean and comfortable. The staff were very friendly, polite, and helpful. The check...

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Helpful?
Thank JasmineOnTheGo
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this review

Dear JasminontheGo, Thank you for taking the time to provide us with such valuable feedback regarding your stay at the Sheraton Hamilton Hotel. We truly appreciate that you took the time to let us know about your experience with us. We are sorry to hear that you felt unsafe in the surrounding areas adjacent to the hotel and that there...

Toronto, Canada
Reviewed 8 June 2015 via mobile

Checking in was nice and easy. Staff was friendly and courteous. They had ample underground Parking space. Parking is free for Guests. Internet was also complimentary. Rooms were nice, clean and spacious. Located in the heart of the town. Only feedback is they didn't had Microwave in rooms.

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Helpful?
Thank Abhi26_Travels
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this review

Thank you for your great comments regarding your most recent stay at the Sheraton Hamilton Hotel. Please be sure that your comments will be shared with our team. We look forward to hosting you again soon. Kind regards, Syed Gardezi

MANSFIELD
Reviewed 8 June 2015 via mobile

The hotel itself was clean and comfortable. Typical expensive restaurant. The concierge directed us to a restaurant that was closed! As others have mentioned the area is terrible with street people everywhere and you feel unsafe walking both day and night. The hotel has no security at the front door and we had an individual follow us up to our...

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Helpful?
1Thank rdlatter
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this review

Dear Rdlatter, Thank you for taking the time to provide us with feedback regarding your recent visit to the Sheraton Hamilton Hotel. We appreciate your thoughts and comments and also, that you took the time to address these concerns. After reviewing your feedback, I can understand your disappointment and I would like to extend my most heartfelt apologies on behalf...

Reviewed 6 June 2015 via mobile

The staff I've dealt with onsite have been very pleasant and helpful; however, the wireless internet was *extremely* slow despite the fact we paid a high premium rate for both the room and what was supposed to be high speed Internet. This made my stay more difficult and less pleasant than it should have been for a business traveler.

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Thank Jan L
London, Canada
Reviewed 5 June 2015

We stayed one night for a family function. The room was comfortable and clean. The bathroom was modernized, but a bit dark. The checkin staff was very helpful. Jackson Square Mall which is attached to the hotel is VERY sketchy..... We wanted to walk to our function, but we had to take a taxi as we did not feel safe....

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Helpful?
Thank lauracharm
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this review

Dear LauraCharm, Thank you for taking the time to provide us your feedback regarding your stay with us at the Sheraton Hamilton. We appreciate your comments as a valuable guest. Please be sure that we take our hotel safety and security very seriously and understand that at times, the geographic area of the hotel can be challenging at times. Your...

San Diego, California
Reviewed 2 June 2015

Nice comfortable hotel in the downtown area of Hamilton. Lots of places to walk to. Sobi Bikeshare is across King St in a little park. We had a corner guest room which was enough space for us. Although the only thing the TV played was movie preview channels and nothing else. Thankfully we had Netflix and an iPad AV cord....

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Helpful?
Thank Dan F
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this review

Dear Dan F, Thank you for your great comments regarding your recent stay at the Sheraton Hamilton Hotel. We are delighted to hear that you enjoyed your stay and particularly our Room Service menu. We will be sharing these comments with our staff and look forward to hosting you again in the near future. Kind regards, Syed Gardezi

Guelph, Canada
Reviewed 2 June 2015

It was Ok but probably not by Sheraton standards. We got there "early" at around 3pm right at check in time but for our party of 8 exactly none of our rooms were ready, now they offered us standard rooms at the same price and that's nice ! But hardly appropriate seeing as we paid for upgraded suites. Luckily we...

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Helpful?
Thank SunWorship46
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this review

Dear SonWorship45, Thank you taking the time to provide us with your valuable feedback regarding you recent stay with us at the Sheraton Hamilton Hotel. We truly appreciate that you took the time to share this with us. We look forward to your future stays! Kindly, Syed Gardezi

Toronto, Canada
Reviewed 1 June 2015

We visited this hotel as part of a wedding party - one of 4 on this particular weekend. We called a couple of days before to request an early check in because there were extensive logistics associated with traveling to the venue, getting people to where they needed to be, etc. The agent who answered the phone, Renee, informed us...

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Helpful?
Thank Dan B
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this review

Thank you kindly for your nice comments regarding your recent stay with us at the Sheraton Hamilton hotel. We appreciate your kind comments about our team and that you felt they were helpful to you during this visit. We look forward to hosting you again in the near future. Kind regards, Syed Gardezi

Quebec, Canada
Reviewed 31 May 2015

My first choice was another hotel but when I got to it, well didn't look very inviting. I took my GPS and found out that there was a Sheraton in Hamilton. Staff was really friendly and available. I was there on last minute for business and stayed there for about three nights. The hotel is straight downtown so you can...

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Helpful?
Thank Masterchiefrp
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this review

Hello masterchiefrp, Thank you for taking the time to provide us with your valuable feedback regarding your recent visit to the Sheraton Hamilton Hotel. We are pleased to know that you enjoyed your stay and that you found our team to be friendly. We look forward to hosting you again in the near future. Kind regards, Syed Gardezi

Toronto
Reviewed 28 May 2015 via mobile

I stayed at the hotel the weekend of May 23rd-24th for business and was thrilled with my stay there. Cindy at the front desk was very professional and friendly and so all of the staff that we encountered. The city of Hamilton was very friendly and warm to our group and the staff at the hotel were no exception. The...

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Helpful?
Thank aniedasani
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this review

Dear Aniedasani, Thank you for taking the time to provide us your feedback regarding your most recent stay at the Sheraton Hamilton Hotel. We are so proud to know that you enjoyed your stay and that you are glad you came to our hotel. Thank you also for the nice comments about Cindy! We have shared your comments with her...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Chagall's Restaurant
Chagall's Restaurant
Cuisines: American, Canadian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Sheraton Hamilton Hotel is near Copps Coliseum, the Hamilton Convention Centre, Hamilton Place, Standard Life office tower, and government offices. Our hotel is between Toronto and Niagara Falls. ... more   less 

Additional Information about Sheraton Hamilton Hotel

Address: 116 King Street West, Hamilton, Ontario L8P 4V3, Canada
Region: Canada > Ontario > Hamilton > Downtown Hamilton
Price Range: ₹ 6,519 - ₹ 11,734 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Hamilton Hotel 3.5*
Number of rooms: 299
Reservation Options:
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Also Known As:
Sheraton Hamilton Hotel Ontario
Hamilton Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Hamilton Hotel staff and other travellers.
9 questions
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Questions? Get answers from Sheraton Hamilton Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Love the view from the club lounge.”
 of 5 bubbles LoriG639, 17 Mar 2017 | Read review
“Choose lake view rooms”
 of 5 bubbles FlamurB, 28 Feb 2017 | Read review
“Higher floors are better”
 of 5 bubbles GNB55, 11 Feb 2017 | Read review
“Don't stay on 4th floor as this is used as easy access for people coming in off the street”
 of 5 bubbles 236laurie, 7 Feb 2017 | Read review
“9th floor was quiet. Starbucks, international food market and mini-mall attached.”
 of 5 bubbles 644adrianaa, 25 Jan 2017 | Read review
5 of 5