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Hearthstone Inn Sydney

TripAdvisorUS$ 103*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$ 140*
US$ 103*
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US$ 124*
US$ 124*
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Hearthstone Inn Sydney
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242 Reviews from our TripAdvisor Community

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There are newer reviews for Hearthstone Inn Sydney
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Showing 235: English reviews
Reviewed 22 June 2016 via mobile

I have been here before. The atmosphere was significantly more upbeat than seen in my most recent visit. Staff complaining within ear length from myself and other guests. Seems more like purgatory. More scripted. Everyone acts like a machine with no emotion. Has there been a change in ownership or management, something or someone that has been thrown into the...

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Helpful?
2Thank nsbusinesstraveller
Thierry S, General Manager at Hearthstone Inn Sydney, responded to this review

Dear nsbusinesstraveller, I am surprised to read your comments regarding staff moral. The feedback we are receiving from our team members and guests is that the working environment and atmosphere has significantly improved in the last few months with the addition of a new guest services manager, housekeeping manager and new members to our maintenance team. I am sorry to...

Toronto, Ontario
Reviewed 19 June 2016

I found this hotel is an excellent place for Family Getaways, although this time I travelled solo to explore Cape Breton area. I sure should come back to visit Nova Scotia with my family for Cabot Trail and Fortress Louisburg. Check In service was fast, room is clean, coffee maker with condiments, hot shower/bathtub, and firm bed.

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Helpful?
Thank KiMAGIC
Westville, Canada
Reviewed 12 June 2016

After reading a few reviews, I was concerned about booking so I called first to clear up some issues that I read about. Turned out there were No issues ... I guess some people just shouldn't stay away from home. The hotel is very clean ... The beds are very comfortable! The heater / air conditioner worked great. There is...

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Helpful?
Thank Mae O
Thierry S, General Manager at Hearthstone Inn Sydney, responded to this review

Dear Mae O, Thank you for taking the time to reflect on your recent stay. We appreciate your choosing the Hearthstone Inn and look forward to your next visit. Kind regards,

Tamworth, United Kingdom
Reviewed 7 June 2016

Stayed for three nights at this nice hotel located within easy reach of the Centre and Harbour front area. Room clean and comfortable, excellent breakfast and friendly staff. One lady in particular, Maureen, reception desk, deserves a special mention as being very courteous, extremely efficient and most helpful especially with directions to places of interest. Nothing was too much trouble...

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Helpful?
Thank glynthom
Thierry S, General Manager at Hearthstone Inn Sydney, responded to this review

Dear Splendid Sydney Stay, Thank you for recognizing Maureen, we are so happy to have her as part of our team. I have shared this review with her and congratulated her on a job well done. Thank you for choosing the Hearthstone Inn and we hope you have an opportunity to visit in the future. Kind regards,

Antigonish, Canada
Reviewed 1 June 2016 via mobile

We went for a weekend as a family. First our card was charged for the whole price of the room PLUS an additional deposit. Before we even checked in. The front desk agent had her cellphone sitting on the counter with the ringer on and was using it while she waited on people. We waited in line behind two other...

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Helpful?
2Thank Justine P
Thierry S, General Manager at Hearthstone Inn Sydney, responded to this review

Dear Justine P, Thanking you for sharing this feedback with us, your recent experience is not the experience we ever want to offer to our guests. Please rest assured that we will be reviewing your comments with the guest service agent described in your review. I would like to apologize for not exceeding your expectations and hope you will give...

Reviewed 1 June 2016 via mobile

We stayed here for 3 nights while my father in law was in the hospital. Rooms were nice and comfortable, price was good, free hot breakfast was great and waitress was fantastic. Nice bar which we went into one evening. Would stay here again

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Helpful?
Thank Karen B
Thierry S, General Manager at Hearthstone Inn Sydney, responded to this review

Dear Karen, Thank you for taking the time to reflect on your recent stay, we appreciate your business and hope to see you again in the near future. Kind regards,

FREDERICTON
Reviewed 22 May 2016

Helpful reception staff. Room was clean, beds comfortable, standard room amenities, includes microwave and bar fridge. AWESOME price includes full hot breakfast or yogurt, fresh fruit & granola. Will definitely stay here again!

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Helpful?
Thank 1950marie
Thierry S, General Manager at Hearthstone Inn Sydney, responded to this review

Dear 1950marie, Thank you for taking the time to reflect on your recent stay. We pride ourselves on offering an affordable stay with excellent service. We are looking forward to having you visit again in the near future. Kind regards,

Reviewed 1 May 2016

I recently held an event here. First let me say, it took 6 phone calls just to speak to someone to book the ballroom for my event. Passed to a restaurant, back to someone, over to someone. I finally booked the event with an over the phone quote for the ballroom. I asked for an email to confirm my booking,...

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Helpful?
Thank Liz M
Thierry S, General Manager at Hearthstone Inn Sydney, responded to this review

Dear Liz M, Thank you for taking the time to reflect on your recent stay. I would like to apologize for not meeting your expectations during your recent visit. We pride ourselves on offering a clean, comfortable venue with guest service being our top priority. I have noted all of your remarks and I will be meeting with the entire...

Halifax, Canada
Reviewed 23 April 2016

I stay at this location frequently. The hotel does not have the friendly outgoing atmosphere it once had. I called the desk for a very small issue with my room, it was lacking towels. I was very abruptly told they were busy and I would have to wait. Good customer service is all about bringing customers back and sending them...

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Helpful?
Thank Namara42
Thierry S, General Manager at Hearthstone Inn Sydney, responded to this review

Dear Namara42, Thank you for sharing your recent experience with us. We strive to provide a friendly and enjoyable experience for all of our guests. I would like you to know that we ourselves did recognize some challenges on property and have taken corrective actions to quickly resolve those issues. The ownership has recently implemented a new management team who...

Moncton, Canada
Reviewed 22 April 2016

The hotel was clean, our room was nice and also clean. It is rated as a two star. It does need some updating but all in all it is a good place to stay. The restaurant is very nice and the food it very good. The staff is very nice. Breakfast was included in the room price and was very...

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Helpful?
Thank Angeline L
Thierry S, General Manager at Hearthstone Inn Sydney, responded to this review

Dear Angeline L, Thank you for taking the time to reflect on your recent stay, we appreciate your feedback. We are very proud of our hard working, friendly team members and we hope your travels bring you back soon. Kind regards, Thierry

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Restaurant
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located adjacent to Sydney Harbour on Kings Road in Sydney Nova Scotia, the Hearthstone Inn Sydney is ideally located only minutes from the shopping and dining of Downtown, Sydney's Centre 200 Sports and Entertainment Complex, Casino Nova Scotia, the Membertu Trade and Convention Centre, and ten minutes of four Golf courses, and a knowledgeable staff to assist our guests in planning day-trips to Cape Breton Island's key tourism destinations, including The Cabot Trail, Fortress Louisburg, Baddeck; and summertime activities/adventures including Two Rivers Wildlife Park, Whale Watching, Kayaking, and renown golfing experiences at the Highland Links and Dundee Resorts; the Hearthstone Inn Sydney is not only what our corporate and leisure guests need us to be, but we are where they need us to be as well. ... more   less 

Additional Information about Hearthstone Inn Sydney

Address: 560 Kings Rd, Sydney, Nova Scotia B1S 1B9, Canada
Region: Canada > Nova Scotia > Cape Breton Island > Sydney
Price Range: ₹ 5,898 - ₹ 7,960 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hearthstone Inn Sydney 2.5*
Number of rooms: 69
Reservation Options:
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Also Known As:
Quality Inn - Sydney Hotel Sydney
Sydney Quality Inn
Hearthstone Inn Sydney Nova Scotia
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Questions & Answers

Here's what travellers have asked, with answers from Hearthstone Inn Sydney staff and other travellers.
6 questions
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Questions? Get answers from Hearthstone Inn Sydney staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Wifi was very slow and would disconnect”
shannonhH138XD, 15 May 2017 | Read review
“Top floor rooms are quietest.”
jenspam, 18 Apr 2017 | Read review
“I am sure anywhere you stay in this Inn would be fine. We were in main hall and no noise at all.”
sharonc384, 24 Feb 2017 | Read review
“If they have any renovated rooms, ask for one”
mikedoiron, 19 Nov 2016 | Read review
“Avoid rooms at the back”
texaswood, 14 Sep 2016 | Read review
5 of 5
TripAdvisor
US$ 103* /night
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Hotwire.comUS$ 124
Expedia.comUS$ 124
CancelonUS$ 140
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Prices are for 1 room, 2 adults
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