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4154 Village Green, Whistler, British Columbia V0N 1B4 Canada
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (542)
360
Panoramas (22)
Room & Suite (640)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#5 of 50 hotels in Whistler
Location
Cleanliness
Service
Value
Travellers' Choice
Steps to the ski hill and seconds to shops, pubs, and restaurants, Crystal Lodge is a modern tribute to a rich history in the very center of Whistler Village. From single guest rooms to spacious loft suites, to a three-bedroom penthouse with sweeping panoramic views, the perfect room for every Whistler stay. After a day spent on the slopes or the trails, in the shops or the pub, the heated outdoor pool, hot tub, and ski/bike valet services at The Crystal are exactly what you want to come home to.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Game room
Hiking
Babysitting
Paid private parking on-site
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Sauna
Restaurant
Complimentary Instant Coffee
Kids' meals
Snack bar
Skiing
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Salon
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
ATM on site
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Kitchenette
Minibar
Flatscreen TV
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
On-demand films
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Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
English, French, Spanish, Filipino and 2 more
4046Reviews42Q+A100Room tips
Traveller rating
  • 2,437
  • 1,165
  • 309
  • 84
  • 51
Time of year
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Most Recent
Joël H wrote a review 2 Dec
Montreal, Canada3 contributions
Very well positioned. Clean. Helpfully personnel English and French. Good price quality. Spaghetti factory really good and good price. Room large and we'll equed. Near to everything. Could have a more identified entrance on main Street level
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jared Sissons, General Manager at Crystal Lodge Hotel
Responded yesterday
Hello Joel H, Thank you for taking the time to review your recent stay with us. We are thrilled to hear that you enjoyed your stay and found such great value with our hotel. We appreciate the feedback and hope to welcome you back soon! Kind regards, Jared Sissons General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jessicalyn83 wrote a review 1 Dec
Vancouver, Canada1 contribution
This was my second visit to the crystal Lodge and it was even better than the last time. The rooms have been renovated and are very modern with everything you could need! Bed was very comfortable, we stayed on the second floor and it was really quiet. The front desk staff were great and went above and beyond. Will definitely be back again soon!
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jared Sissons, General Manager at Crystal Lodge Hotel
Responded 3 days ago
Dear Jessicalyn83, Thank you so much for taking the time to review your recent stay at the Crystal Lodge & Suites. We are so glad you decided to return and even happier that you had such an amazing experience the 2nd time around. We appreciate the feedback and look forward to your next visit. Kind regards, Jared Sissons General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
samanthabauder wrote a review Nov 2022
1 contribution
My husband and I checked in and were greeted and welcomed by the staff. However when we checked into our room we found that there were significant gouges and marks on the wall from what would assume to be a suitcase or luggage. After putting things into the bathroom, we noticed that the metal drain in the bathtub had major rusting to it, and the caulking around the tub and shower wall was filled with scum or otherwise. Unfortunately the appearance made it seem like the hotel doesn’t take care of updating or maintaining the appearance of the rooms.
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jared Sissons, General Manager at Crystal Lodge Hotel
Responded 4 days ago
Hello samanthabauder, First, thank you for staying with us and taking the time to write your review. I will certainly follow up with the maintenance and housekeeping management about your issues. We care about every guest experience and are sorry we let you down on this occasion. We will take this comment as an opportunity to learn. Again thank you for staying with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
beaulieulisejacques wrote a review Nov 2022
Vancouver, Canada1 contribution
A lovely place for a vacation. Located in the center of the village of Whistler, so everything is at proximity: restaurants, gondolas, pubs. After ski and night life are great. Service at the hotel is excellent and the staff at the reception desk is friendly and care about us. Someone is taking care of your ski or snowboard equipment. Pool and hot tub are available as well as gym and board games room. Staying there is a must!
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jared Sissons, General Manager at Crystal Lodge Hotel
Responded 4 days ago
Hello Beaulieulisejacques, Wow, such a great review thank you! I will certainly pass your comments on to our staff, and we are so happy to hear that you found everything to your liking. See you again soon,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nicolebf wrote a review Nov 2022
2 contributions
Overall a great hotel. Can't beat the location! All guests and staff that we came across were great too. We'll definitely be back! The price is brilliant too. Highly recommend for a ski trip or relaxing holiday.
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Jared Sissons, General Manager at Crystal Lodge Hotel
Responded 4 days ago
Hello Niceolebf, We wanted to thank you again for staying with us, and we are so happy to hear that your stay was great. I will pass your comments on to the staff, and they will be happy to hear that you enjoyed your stay. Thank you and see you soon,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
John P wrote a review Nov 2022
Surrey, Canada5 contributions
No room to host any kind of event with more than 2 people. Electric car charger outlets don't work with Teslas. The view from our room was not spectacular. I was told we'd get our rooms all together but ended up being on separate floors.
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Jared Sissons, General Manager at Crystal Lodge Hotel
Responded 4 days ago
Hi John P, Thank you again for staying with us, I wanted to say we are sorry that your stay did not go as planned. The hotel has 17 different room types in all different shapes and sizes. May I suggest a Deluxe King or Queen for a future visit they are very large. Our reservations team would be happy to explain each room type to you. Our website outlines our complimentary charging services for EVs. We again thank for staying with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Joshua H wrote a review Nov 2022
4 contributions
The trip was amazing. The hotel was clean, comfy, excellent location, very welcoming staff,and pet friendly. The hotel is right in downtown with lots to do. Great location anytime of year and the room was so nice and cozy! Loved every minute of it. We plan on staying again!
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Jared Sissons, General Manager at Crystal Lodge Hotel
Responded 4 days ago
Hello Joshua, Wow, thank you for such an excellent review, we are so happy to hear that you found the hotel clean, comfy and in an excellent location. Our staff will be delighted to know that you found them very welcoming. We look forward to welcoming you back one day soon,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jlavan22 wrote a review Nov 2022
Vancouver, Canada1 contribution
Excellent value. Our room was well stocked, very clean and very comfortable. Multiple elevators and hotel access points made it easy to get to and from our room from the village. Would definitely stay here again.
Read more
Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Jared Sissons, General Manager at Crystal Lodge Hotel
Responded 4 days ago
Hello jlavan22, We again want to thank you for staying with us, and we are delighted to know that you found the hotel very clean and comfortable. Yes, the hotel is situated in the centre of it all, and we are delighted to know you enjoyed the location. See you soon,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
vancham2022 wrote a review Nov 2022
Richmond, Canada1 contribution
Service was average. Front desk was confusing and conflicting when answering requests. We came during off season and was told they were full so they couldn’t accommodate our request. However upon checking rooms- its seems the hotel was not full at all. Room was semi clean. Pool was mediocre. Bed was terrible.
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Jared Sissons, General Manager at Crystal Lodge Hotel
Responded 4 days ago
Hello vancham2022, We are sorry that your stay did not go as planned, we do have a few new associates in training at the front desk, and we are sorry that you felt they provided confusing and conflicting information. I am concerned about your comment about bed comfort as we have just replaced our beds with brand-new ones. I want to reach out to you for further discussions but could not find you in our guest records. Could you send me an email with our contact information, and I will reach out.. jsissons@crystal-lodge.com. We again apologize
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kairuka21 wrote a review Nov 2022
1 contribution
My partner had a great time at the hotel. The next morning they had cookies and mulled wine for the guests as well! The service was great overall. I am definitely returning to The Crystal in my future stays.
Read more
Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Jared Sissons, General Manager at Crystal Lodge Hotel
Responded 4 days ago
Hello Kairuka21, Thank you for staying with us, and we are so happy to hear that you had an "excellent stay". We are glad you enjoyed our lobby cookies and mulled cider on US Thanksgiving day. Hope to see you again soon,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$127 - $424 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crystal hotel whistler, crystal lodge whistler
LOCATION
CanadaBritish ColumbiaWhistler
NUMBER OF ROOMS
158
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CRYSTAL LODGE HOTEL (Whistler) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Crystal Lodge Hotel
Which popular attractions are close to Crystal Lodge Hotel?
Nearby attractions include Escape! Whistler (0.06 km), Whistler Blackcomb (0.1 km), and Whistler Museum (0.4 km).
What are some of the property amenities at Crystal Lodge Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Crystal Lodge Hotel?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Crystal Lodge Hotel?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Crystal Lodge Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Crystal Lodge Hotel?
Conveniently located restaurants include Quattro At Whistler, Rocky Mountain Chocolate Factory, and Basalt Wine And Salumeria.
Are there opportunities to exercise at Crystal Lodge Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Is Crystal Lodge Hotel located near the city centre?
Yes, it is 0.2 km away from the centre of Whistler.
Are any cleaning services offered at Crystal Lodge Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Crystal Lodge Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Crystal Lodge Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.