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The Westin Resort & Spa, Whistler

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#12 of 49 Hotels in Whistler
Certificate of Excellence
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The Westin Resort & Spa, Whistler
The Westin Resort & Spa, Whistler
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1,873 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Resort & Spa, Whistler
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Showing 1,810: English reviews
Ottawa, Canada
Reviewed 28 February 2014

I stayed in the hotel December 13-15, 2014. The location is excellent, right in the village, easy access to the gondola, restaurants, shops but still quiet and does not feel crowded. The rooms are nice and area a good size. We had a full kitchen and nice bathrooms ( nice deep bath tub and a separate shower). What I liked...

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Helpful?
Thank ciao050
Issaquah,
Reviewed 27 February 2014

This is a property that will nickel and dime you to death. It does have a fabulous location in the village; the rooms do have kitchenettes; they do allow dogs. That being said, they are not a service oriented property. We have stayed there 5 times. Have they ever said, "welcome back"? No. Do they upgrade us because we are...

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Helpful?
Thank RobotX
mitcfaw, Manager at The Westin Resort & Spa, Whistler, responded to this review

Dear RobotX, I was very troubled to read your review. Let me personally say that we truly appreciate your business as repeat guests, and that your loyalty is very important to us. I cannot offer an excuse for the lapse of service you've experienced, only an apology. I'd like to personally offer my assistance making the arrangements for your next...

Reviewed 25 February 2014

I am a lifetime Platinum Member of. Starwood and this Westin was just lacking? I have stayed at all the ski properties in North America and this was my least favorite. The location is outstanding but the service was not up to par in every area with the exception of the Valet Staff. When your paying top dollar for a...

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Helpful?
Thank Ajsaraf
mitcfaw, Manager at The Westin Resort & Spa, Whistler, responded to this review

Dear Ajsaraf, Thank you for writing your review. We truly appreciate your business as an SPG Platinum member, and I apologize that your stay was not up to your standards. I appreciate your constructive criticism as well, and welcome you to contact me directly (lisa.mccormick@westinwhistler.com) on your next visit so I can personally ensure your stay exceeds your expectations. Stay...

USA
Reviewed 25 February 2014

The location can't be beat--right next to the gondolas. The rooms are very comfortable, but I highly recommend upgrading to a larger room (1 bedroom suite, as opposed to the regular rooms) for a little more breathing room. The staff at the front desk and the concierge were very friendly. My only suggestions would be to include the ski chalet...

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Thank yankee_traveler_212
toronto
Reviewed 25 February 2014

I liked this hotel but was really not pleased with the extra charges which seem like gouging. I have stayed at many ski hotels and have never been charged for ski lockers. As you are not allowed to bring your ski to the room you really have no choice but to use their locker. Plus it seems like a very...

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Helpful?
1Thank thetripplanner5
mitcfaw, Manager at The Westin Resort & Spa, Whistler, responded to this review

Dear thetripplanner5, Thank you for staying with us! I appreciate you taking the time to write such a detailed review. I'm glad to see that overall you had a great stay, though I also truly value the constructive feedback you offered. We take great care to ensure that we are priced competitively in Whistler, and I hope that our location,...

Boston, Massachusetts
Reviewed 25 February 2014

We had a great time at Whistler and at this hotel but overall I was disappointed in the hotel --- for the price. First off, I should say that the STAFF was terrific. Very friendly, and very helpful, especially the concierge. They went out of their way on several occasions to be helpful. My issues with the hotel had to...

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Helpful?
Thank Mark L
mitcfaw, Manager at The Westin Resort & Spa, Whistler, responded to this review

Dear goredsox3, Thank you for staying with us and sharing your comments. I appreciate you taking the time to specifically mention the high quality of service you received from our associates. I'm delighted to hear that, although I am disappointed to hear that you did not feel you received good value for the rest of your stay. Many factors make...

Vancouver, Canada
Reviewed 23 February 2014

We stayed in two adjoining rooms, each with kitchens and one with a separate bedroom. It was great to have a few different spaces to retreat to. There was easy access to the hill and village as well. The service was great and we wouldn't hesitate to recommend.

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Helpful?
Thank JayWanderluster
Camarillo, California
Reviewed 21 February 2014

You can't beat the location! But...the rooms are SMALL. And they don't let you keep your skiis or boards in the room, you must valet them. They do not tell you that they also charge $27/day for that which I found very annoying. Rooms are clean, employees are nice. I had a hot stone massage which was AWESOME!!

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3Thank momof3boyz1dog
Washington, DC
Reviewed 20 February 2014

I am an SPG Platinum and we were there on a sold out holiday weekend so no upgrade which I understand. My room had 2 queens, which I requested, and a moutain view beyond the pool. The negative part of my stay was the room. I found it a bit worn and the walls in need of repainting. The two...

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Helpful?
1Thank Chuckus1
mitcfaw, Manager at The Westin Resort & Spa, Whistler, responded to this review

Dear Chuckus1, Thank you for sharing your review! We truly value your business as an SPG Platinum guest, and I appreciate your candid feedback. I'm delighted you enjoyed your stay and that our associates made it so memorable. Your constructive criticism is also much appreciated, and I will be sure to share your comments with our teams. We hope to...

Toronto, Canada
Reviewed 19 February 2014

The Westin did not disappoint one bit. From the moment we pulled up to the hotel the staff were super polite, helpful and attentive. They really go out of their way to ensure your stay is amazing. I had forgotten my toothbrush and the bellman within minutes had one dropped off to our room. The food was exceptional. We ate...

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Helpful?
Thank Jolean220
mitcfaw, Manager at The Westin Resort & Spa, Whistler, responded to this review

Dear Jolean220, Thank you for sharing such a wonderful review! I've been working with the hotel for quite some time and it still amazes me as much as you. I hope we can welcome you back again soon! Stay well, Lisa McCormick Hotel Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Ski-In / Ski-Out
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Grill & Vine
Grill & Vine
Cuisines: Canadian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in Whistler Village just yards from the gondolas and the slopes of Whistler and Blackcomb mountains, The Westin Resort & Spa, Whistler is an all-suite, full-service conference hotel and spa. ... more   less 

Additional Information about The Westin Resort & Spa, Whistler

Address: 4090 Whistler Way, Whistler, British Columbia V0N 1B4, Canada
Region: Canada > British Columbia > Whistler
Price Range: ₹ 11,585 - ₹ 50,676 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Resort & Spa, Whistler 4*
Number of rooms: 400
Reservation Options:
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Also Known As:
The Westin Resort And Spa, Whistler
The Westin Resort & Spa, Whistler Hotel Whistler
Westin Resort Whistler
Westin Hotel Whistler
Westin Whistler
Whistler Westin
Hotel Style:
#4 Business Hotel in Whistler
#5 Spa Hotel in Whistler
#6 Top resorts Hotel in Whistler
#7 Ski-In / Ski-Out Hotel in Whistler
#8 Luxury Hotel in Whistler
#11 Romantic Hotel in Whistler
#13 Family Hotel in Whistler
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Resort & Spa, Whistler staff and other travellers.
14 questions
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Questions? Get answers from The Westin Resort & Spa, Whistler staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room with a view instead of a view of a small building.”
 of 5 bubbles Bellini102, 21 Feb 2017 | Read review
“High Floor 1 bedroom suite”
 of 5 bubbles Travellinman26, 16 Feb 2017 | Read review
“Go high! Better views!”
 of 5 bubbles 958deborahw, 27 Jan 2017 | Read review
“Ask for king size bed”
 of 5 bubbles virginiaM123456, 23 Jan 2017 | Read review
“Loft suite for a larger group or family.”
 of 5 bubbles LuxTravellerCA, 15 Jan 2017 | Read review
5 of 5