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Holiday Inn Express Hotel & Suites Vernon

217 reviews
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Traveller (17)
Room & Suite (75)
Dining (9)
Overview
  • Excellent27%
  • Very good45%
  • Average17%
  • Poor6%
  • Terrible5%
Travellers talk about
“room was clean”(18 reviews)
“hi express”(3 reviews)
“sausage patties”(4 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2.5 Star Hotel
All hotel details
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (217)Write a Review
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All reviewsroom was cleanhi expresssausage pattieshot tub and swimming poolfront desk staffwould stay here againfridge and microwaveexercise roomwe've stayednice staythe air conditioningthe main highwayincluded breakfaststayed one nightcoffee makerexpressespillows
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1 - 5 of 211 reviews
Reviewed 18 October 2017

Staff were very welcoming until we had a problem. Our room had dirty used towels in the bathroom and one of the two beds was not made up - it looked like someone had slept in it and then the cleaners just straightened it up....More

Thank Erin R
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites VernonResponded 2 November 2017

Hi Erin R, I'm sorry to hear that you were letdown by your room's upkeep upon arrival and how your concerns were handled by staff. This is certainly not the impression we'd like to leave any of our guests and I appreciate you bringing this...More

Hotel's Favourite
Reviewed 29 September 2017

I decided at last minute to stay in Vernon. I checked with the front desk and she gave me the rate for BCAA. She even looked up my rewards club number for me. She was the only person working at reception and very efficiently handled...More

Thank RhondaOG
Reviewed 17 October 2017

Staff are great, until you have a problem, then they are rude and it's not their fault. Quoted you a rate for the pet room, then charge an extra $20 when you check out. Doesn't it seem reasonable to quote the rate INCLUDING the pet...More

Thank meljohnson2017
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites VernonResponded 22 November 2017

Hi meljohnson2017, Thank You for taking the time out to provide us with your feedback. We strive to accommodate all our guests and their needs and can understand your dissatisfaction towards the level of service you have received. Please accept our sincerest apologies for the...More

Reviewed 1 September 2017

We stayed here as a little getaway after going to The Enchanted Forest and Three Valley Gap. It was perfect for a nights stay. The pool was great. The breakfast was also great. We didn't find parking an issue at all. We had a room...More

Thank daniellakallusky
Reviewed 19 August 2017

I am an IHG regular and this hotel lived up to all the usual HI Express standards. Nice clean room, decent breakfast, good staff (mostly). Hotel lacks parking in lot shared with neighbouring hotel and the pool was a little cloudy. Other than that only...More

Thank TherealrealPeter
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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Meeting Rooms
Laundry Service
Dry Cleaning
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$ 99 - US$ 164 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$ 99 - US$ 164 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Suites
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Traveller (17)
Room & Suite (75)
Dining (9)
Pool & Beach (4)
Business Centre & Event Rooms (3)
Questions & Answers
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Room Tips
"Make sure you understand that pet fees are over and above the room fee. Find a manager if your room is not..."
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"stay somewhere else"
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"Ask for a room far away from elevators if there are tour busses."
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"Dogs only allowed on first floor"
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