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Sandman Inn & Suites Vernon

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Traveller (16)
Room & Suite (17)
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Overview
  • Excellent11%
  • Very good46%
  • Average22%
  • Poor14%
  • Terrible7%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3 Star Hotel
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (136)
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All reviewsdenny's restaurantroom was cleandenny's attacheddesk and chairenjoyed our staybusiness tripfull kitchenkurtiskitchenetterenossinkkettlebclinenskelowna
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31 - 35 of 123 reviews
Reviewed 12 August 2016

We were in Vernon for our nieces wedding and got the group discount for the room. The first night the phone was acting up and would ring once (no one there) several times throughout the night. The next morning the front desk clerk apologized and...More

Thank 905kenf
Response from General-Manager-020, General Manager at Sandman Inn & Suites VernonResponded 19 August 2016

Hello, Thank you for your review. I apologize again for the phone problems however, I am happy that we could turn things around for you and that your stay was enjoyable. We look forward to seeing you with us again. Kind regards, GM, Katherin

Reviewed 3 August 2016

I found this particular Sandman quite unsatisfactory. The rooms weren't cleaned properly and the Manager was quite unprofessional when I complained. Twice I ordered room service. The first time they forgot about the order and I had to go down and remind them. The second...More

Thank medicineboxes
Response from General-Manager-020, General Manager at Sandman Inn & Suites VernonResponded 5 August 2016

Hello, Thank you for your feed back on your stay with us and I am very sorry that your stay was less than satisfactory. I will let Denn'ys managers know of the issues with your room service and I would very much like the opportunity...More

Reviewed 2 August 2016

One place I will not be returning to. 1. I make reservations with our corporate travel office. All rooms are prepaid corporately. Yet this place insist on blocking $150 on my credit card for just a 1 night stay. I understand incidentals but $150 is...More

Thank Carsten S
Response from General-Manager-020, General Manager at Sandman Inn & Suites VernonResponded 5 August 2016

Hello, Thank you for letting me know of your unsatisfactory stay. It is company policy that we take a hold amount for a security deposit. I am sorry that you had these issues and I would like to discuss them with you at your convenience....More

Reviewed 22 July 2016

Tired, hot, and hungry, I was greeted with passive-aggressive indifference by "K", the sullen clerk at the desk. I asked for a quiet room, and he put me right next to the main exhaust fan, then didn't code the room key correctly. The room was...More

Thank Vambo
Response from General-Manager-020, General Manager at Sandman Inn & Suites VernonResponded 5 August 2016

Hello, Thank you for your feed back on your stay. My apologies that the room had an odor to it. I don't see in your message that you asked to be moved to another room? We would have happily had you check out another room...More

Reviewed 5 July 2016

Handy check in with complete clear instructions about all amenities. Rooms have been redone BUT now light switch along with bathroom fan switch are behind bathroom door, who authorized that? Bathroom vanity extremely small. The room was nice and very clean. Wifi was poor at...More

Thank Greyfeathers47
Response from General-Manager-020, General Manager at Sandman Inn & Suites VernonResponded 19 August 2016

Hello, Thank you for your review, we appreciate the feed-back. Yes, the bathroom light switch is a little tricky to find, as it is not in a place that most of us are used to. I apologize if the WIFI was not at it's peak...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Hotel Amenities
Free Parking
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Indoor pool
Details
Price range
US$ 93 - US$ 164 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Accessible rooms, Kitchenette
Details
Price range
US$ 93 - US$ 164 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Accessible rooms, Kitchenette
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Traveller (16)
Room & Suite (17)
Pool & Beach (2)
Dining (1)
Questions & Answers
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Belinda E
28 October 2016|
AnswerShow all 4 answers
Response from PearlBelfast | Reviewed this property |
Sorry I can't help we stayed as part of a tour and it was all booked for us.
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Votes
Room Tips
"If you need total quiet, avoid rooms in the same corridor as the pool. The kids make a bit of noise :-)"
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"I'm sure the noise would be less away from the outside door.. as people used it a lot to go in and out."
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"Ground Floor !"
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"We were on the back side of the hotel away from the main street."
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