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Chateau Victoria Hotel and Suites

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#17 of 52 Hotels in Victoria
Certificate of Excellence
GreenLeadersSilver level
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1 room 2 adults 0 children
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Chateau Victoria Hotel and Suites
Chateau Victoria Hotel and Suites
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2,050 Reviews from our TripAdvisor Community

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Showing 1,978: English reviews
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Vancouver, Canada
Reviewed yesterday NEW

I am a repeat guest of the Chateau Victoria and plan to return again...and again!. What stands out is their consistency. The service right from the front desk to their Food and Beverage team is always excellent. Their rooms are updated, comfortable and kept immaculate by their Housekeeping staff. Thank you for another outstanding stay!

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Thank mgfort
Vancouver, Canada
Reviewed 2 days ago NEWvia mobile

Last minute I booked here with rewards points, for the last spring break weekend. We got the suite with two queens. It worked out great except the kids each fell asleep on different beds. The room and hotel were great. Fast friendly service, lots of luggage carts, and Good food. The pool was good except the shallow end was 5'...

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Helpful?
Thank Russfest
ChateauVictoria, Marketing & Sales Coordinator at Chateau Victoria Hotel and Suites, responded to this review

Dear Russfest, Thank you for your high rating of our hotel. We are thrilled that you enjoyed your one-bedroom suite and our indoor pool. Thank you also for recognizing our central location in your comments. We look forward to welcoming you back to Victoria in the near future. Best regards, Wesley MacInnis Marketing & Sales Coordinator

Salt Spring Island
Reviewed 2 days ago NEW

The Rooms Were Great Could Update Bathrooms . Shuttle staff were were awesome ! It was daylight savings on a Sat Night after a concert late checkout was still 11:00 am even though we requested late checkout !!!! I had Hoped for a little grace on this . Staff were knocking on our door 11:14 am !

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Thank Y5036LLdavidc
ChateauVictoria, Marketing & Sales Coordinator at Chateau Victoria Hotel and Suites, responded to this review

Dear Y5036LLdavidc, Thank you for your overall high rating of our hotel. We are thrilled that you enjoyed our complimentary shuttle service. Please know that at times of very high occupancy (such as the dates of your stay), we cannot offer our usual late check-out service, since our housekeeping team needs that time to prepare our rooms and suites for...

Winfield
Reviewed 2 days ago NEW

One block from Empress and harbour. Walking distance to all downtown attractions. Walking distance to many restaurants and shopping. Kids enjoyed the pool. Restaurant has great view but no healthy options for breakfast. Ordered the hot cereal and it was lumpy. Luckily there is a Cora restaurant around the corner which was much better.

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Thank Prairietraveller261
ChateauVictoria, Marketing & Sales Coordinator at Chateau Victoria Hotel and Suites, responded to this review

Dear Neena S, Thank you for your positive notes on your recent stay with us. We are delighted that you enjoyed our central location and indoor pool. We are disappointed, however, that you did not feel the Vista 18 breakfast menu offered healthy choices, since our culinary team works hard to locally source our menu options, including ingredients like Vancouver...

Ellensburg
Reviewed 3 days ago NEW

great place to stay in Victoria. Easy access to everything. Great staff and shuttle services. We went to a show and the shuttle took us and picked us up. We came on the clipper which got us to Victoria before we could check in and left way after check out time, but the staff was great in holding our luggage...

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Helpful?
Thank 238pollys
ChateauVictoria, Marketing & Sales Coordinator at Chateau Victoria Hotel and Suites, responded to this review

Dear 238pollys, Thank you for your high rating of our hotel. We are pleased that your recent stay with us was so positive, and we hope to have the opportunity of welcoming you back to Victoria in the near future. Best regards, Wesley MacInnis Marketing & Sales Coordinator

Halifax, Canada
Reviewed 3 days ago NEWvia mobile

I am so pleased with my stay at Chateau Victoria. The staff are friendly and accommodating. The rooms clean and comfortable. The bed was very comfortable with nice linens, and a down duvet. I did find the room quite warm but you can open the windows. I love that I could open the window to let fresh air in, there...

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Helpful?
Thank Islanderabroad
ChateauVictoria, Marketing & Sales Coordinator at Chateau Victoria Hotel and Suites, responded to this review

Dear Islanderabroad, Thank you for your detailed review of our hotel. We are thrilled to be your preferred downtown Victoria hotel. Thank you also for recognizing our central location. Please know that we have shared your feedback regarding our espresso drinks with our Food & Beverage Manager. We look forward to welcoming you back to Victoria in the near future....

Vancouver, Canada
Reviewed 4 days ago NEWvia mobile

I'm not a hotel snob. But it's the small things you notice. Being told to wait a minute with no eye contact, smile or warm welcome. No hello in the hallways while employees visit with each other. Lacklustre 18th floor bar service. Not sure if hotel was full but room was on 2nd floor which is the pool and fitness...

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Thank Toojaysquared
ChateauVictoria, Marketing & Sales Coordinator at Chateau Victoria Hotel and Suites, responded to this review

Dear Toojaysquared, Thank you for taking the time to share your feedback with us. We are disappointed that you did not experience the high level of service for which our staff team is often recognized. As evidenced by the majority of our TripAdvisor reviews, the dedication of our staff team is one of our hotel's greatest strengths. Please know that...

Black Creek
Reviewed 4 days ago NEW

All staff from the front desk to housekeeping were very friendly, attentive and helpful. The hotel is central to many activities that can be accessed by walking. There is bus service very close by if you choose not to use your car.

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Thank iandW1515RS
ChateauVictoria, Marketing & Sales Coordinator at Chateau Victoria Hotel and Suites, responded to this review

Dear iandW1515RS, Thank you for your kind words about our hotel. We are thrilled that you recognized our dedicated staff team in your comments. Please know that we also offer a complimentary local shuttle to guests choosing not to drive. We look forward to welcoming you back to Victoria in the near future. Kind regards, Wesley MacInnis Marketing & Sales...

Delta
Reviewed 5 days ago NEW

Hotel was very clean and the staff were very helpful. Every person I passed in the hallways said hello. Only suggestion is DO NOT take a room on the second floor if you plan on sleeping in. The pool is on that level so you'll be disturbed by kids going up and down the hallways.

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Thank makeupmean
ChateauVictoria, Marketing & Sales Coordinator at Chateau Victoria Hotel and Suites, responded to this review

Dear makeupmean, Thank you for taking the time to share your feedback. We are pleased to see your overall high rating of our hotel. If there is any further feedback you wish to share, please do not hesitate to email us directly at wmacinnis@chateauvictoria.com. We hope to have the opportunity of welcoming you back to Victoria in the near future....

Vancouver, Canada
Reviewed 6 days ago NEW

Chateau Victoria has a lot to offer - location, roof top restaurant, friendly staff. This is a great place to stay when you're visiting Victoria. The hot tub is nice on the 2nd floor too. You are a big block away from The Empress, right down town.

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Thank datoptalent
ChateauVictoria, Marketing & Sales Coordinator at Chateau Victoria Hotel and Suites, responded to this review

Dear datoptalent, Thank you for your kind review of the Chateau Victoria Hotel & Suites. We are pleased that you enjoyed our central location, rooftop restaurant, and dedicated staff team. We hope to welcome you back to Victoria soon! Best regards, Wesley MacInnis Marketing & Sales Coordinator

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Room Service
  • Business Centre with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
Discover Victoria at its finest through an authentic local experience in the heart of downtown, steps from the Inner Harbour. With deeply entrenched roots in the local community and a strong sense of environmental responsibility, we strive to share all that makes Victoria special with each and every guest. Our owner, Mr. Clive Piercy, has a long history on Vancouver Island that began when his grandfather started J. Piercy & Co. back in the mid-1800s. To this day, we remain true to those origins in all that we do - from supporting local farmers to sponsoring local events. Our rooftop grill has been voted in the top ten restaurants with a view in BC, and our cocktail lounge off the lobby has been named one of the top ten hotel bars in the world three times. Experience the best of Victoria through a truly local hotel. ... more   less 

Additional Information about Chateau Victoria Hotel and Suites

Address: Chateau Victoria 740 Burdett Ave | BC, Victoria, British Columbia V8W 1B2, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range: ₹ 7,531 - ₹ 15,063 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Chateau Victoria Hotel and Suites 3*
Number of rooms: 176
Reservation Options:
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Also Known As:
Chateau Victoria Hotel Victoria
Chateau Hotel Victoria
Hotel Style:
#4 Green Hotel in Victoria
#16 Business Hotel in Victoria
#18 Romantic Hotel in Victoria
#19 Family Hotel in Victoria
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Questions & Answers

Here's what travellers have asked, with answers from Chateau Victoria Hotel and Suites staff and other travellers.
31 questions
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Questions? Get answers from Chateau Victoria Hotel and Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“if you want a view ask for higher than 5th floor”
 of 5 bubbles Getphoto, 18 Mar 2017 | Read review
“Some rooms have ocean views.”
 of 5 bubbles C1997GNkarenw, 1 Mar 2017 | Read review
“Pets are on the 11th floor. They are really suites. Very nice.There are three parking areas. two outside and a very small inside parking.”
 of 5 bubbles JilleeBreeze, 27 Feb 2017 | Read review
“ask for a room that is not in the back of the hotel and if it starts with # 4 go higher up!!”
 of 5 bubbles mirnazagar, 16 Feb 2017 | Read review
“1 bedroom are very nice”
 of 5 bubbles 841brentt, 15 Feb 2017 | Read review
5 of 5