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Best Western Plus Carlton Plaza Hotel

Expedia.comUS$ 146*
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#18 of 52 Hotels in Victoria
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Best Western Plus Carlton Plaza Hotel
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1,050 Reviews from our TripAdvisor Community

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Showing 993: English reviews
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Calgary, Canada
Reviewed yesterday NEW

The staff were incredibly pleasant and helpful right from check in to check out. The room and foyer were clean and very comfortable with a great concierge by text option. I will definitely stay there again!

Review collected in partnership with Best Western
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Helpful?
Thank 834crystali
Calgary, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 10 March 2017 via mobile

I recently stayed at the Best Western Plus Carlton Plaza Hotel in Victoria, BC (very recent as I'm writing this review from YYJ), and I highly recommend this hotel. The location was very convenient for me as it is within walking distance to my business meetings. The room was clean and and the bed was comfortable. I'd like say "thank...

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Helpful?
1Thank AHK403
About Hotel's Favourite Review
Haley C, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review

Thank you for your review AHK403. Our central location in Victoria BC gives us easy walking access to all downtown restaurants and attractions. All of our mattresses have been replaced within the past 2 years to ensure you get a great nights rest. Every member of our staff provide excellence in customer service, from the front and back of house....

Nanaimo
Reviewed 6 days ago NEW

Amazing location , lovely hotel near cultural and sport events. The valet parking was most convenient....... excellent youthful , helpful staff were most welcoming. All round a great find, whether it be for shopping , theatre or sporting event.

Review collected in partnership with Best Western
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Helpful?
Thank Marilyn B
Haley C, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review

Thank you for leaving us this review Marilyn B! It's great to hear our staff were able to make a difference during your stay! We hope you will return to Victoria again.

Prince George, Canada
Reviewed 1 week ago

I will come back here in the future! They upgraded us to a suite for free! The room was large and updated decor. I was here for medical reasons so I also received the medical rate which was a great deal! I am overall very happy with the Best Western in Victoria!

Review collected in partnership with Best Western
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Helpful?
Thank Melanie D
Haley C, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review

Thank you for leaving us this review Melanie D! We are happy to hear you were so pleased with your guest room! It's great to hear our front desk agents were able to make a difference during your stay! We hope you will return to Victoria again Melanie D.

A TripAdvisor Member
Level Contributor
4 reviews
1 helpful vote
Reviewed 1 week ago via mobile

My husband and I were here for 2 nights. We had an excellent stay. Check-in was seamless, & we were given a complimentary upgrade (much appreciated). The hotel is quiet, clean, & in a great location. We used free passes for a local gym, as their exercise room is not available. Staff is helpful and pleasant. Would definitely stay here...

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Helpful?
Thank A TripAdvisor Member
Haley C, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review

Thank you for leaving us this review! It's great to hear our front desk agents were able to make a difference during your stay! We are happy to hear you were so pleased with your guest room and the amenities; we are currently renovating our fitness facility hopefully next visit you will use the one on site. It’s great to...

Victoria, Canada
Reviewed 1 week ago

not an easy get in - get out ! valet parking @ $ 20.00 a night - which I wasn't expecting. Not happy with the rate also - based on my frequency of stays. Terrible location if you are driving in a very busy part of the city.

Review collected in partnership with Best Western
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Thank U5650KLrickb
Comox, Canada
Reviewed 1 week ago

This was a great hotel to stay at for LOCATION.....STAFF...THE RUBY RESTAURANT...it is in walking distance to everything...right near the MacPherson Playhouse...I loved it...you couldn't ask for more professional-courteous staff. For bring right downtown the sound barrier was excellent in my room.

Review collected in partnership with Best Western
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Helpful?
Thank thegrizwalds5
Haley C, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review

Thank you thegrizwalds5 for writing us this review. We do have a ideal location to view the city of Victoria with everything in walking distance. We are so happy that The Ruby is so close to us; we agree, they are absolutely amazing for both breakfast and lunch. Thank you for the kind comments about our staff we strive to...

Edmonton, Canada
Reviewed 2 weeks ago

Walking distance to Empress Hotel, parliament buildings, fishermans wharf, water taxi and great restaurants. To take double decker bus for Victoria tour, catch at the empress hotel as the other tour company is not double decker.

Review collected in partnership with Best Western
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Helpful?
Thank V9858YQjeanp
Haley C, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review

V9858YQjeanp, thank you for leaving us this review on TripAdvisor. We do have a perfect location to view the site with everything in walking distance. It’s great to hear about your pleasant experience, we hope you’ll return soon!

Reviewed 2 weeks ago via mobile

The staff here are excellent and the location is great. The hotel is clean and the hallways are interesting. Our room was also quite nice. However, I have one big complaint. The curtains in our room are TOO SHORT. Unless you're a rooster or the kind of person who likes to get up at the crack of dawn don't expect...

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Helpful?
Thank Viola P
Coquitlam, British Columbia, Canada
Reviewed 2 weeks ago

This hotel is in a very convenient location - just off Douglas Street on Johnson. You can walk to most eateries, shopping, etc. The staff are very helpful. Guest rooms are well appointed and spacious.

Review collected in partnership with Best Western
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Helpful?
1Thank Brenda B
Haley C, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review

Thank you for such a wonderful review Brenda B! We are happy to hear you were so pleased with your guest room, location and all of the amenities. Our staff strive to provide nothing but excellence in customer service. We hope you will return to Victoria again Brenda B.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Room Service
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Best Western Plus Carlton Plaza Hotel

Address: 642 Johnson Street, Victoria, British Columbia V8W 1M6, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range: ₹ 8,084 - ₹ 19,372 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Carlton Plaza Hotel 3*
Number of rooms: 103
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Hotwire, Travelocity, Best Western, Priceline, Cancelon, Cheap Tickets, Evoline ltd, TripOnline SA and HotelQuickly so you can book your Best Western Plus Carlton Plaza Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Victoria
Victoria Best Western
Hotel Style:
#12 Business Hotel in Victoria
#18 Family Hotel in Victoria
#23 Romantic Hotel in Victoria
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus Carlton Plaza Hotel staff and other travellers.
12 questions
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over a year ago
West Linn, Oregon
over a year ago
Gig Harbor, Washington
5 months ago
Gig Harbor, Washington
5 months ago
Kalispell
7 months ago

See all questions (12)

Questions? Get answers from Best Western Plus Carlton Plaza Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to pick a room not facing the front”
georgesC1609TM, 6 May 2017 | Read review
“go for a suite with all the necessities for a longer stay.”
JenniferS876, 2 May 2017 | Read review
“Our room was on the 4th floor, overlooking Johnson St. The street traffic is minimal at night.”
dave11811, 30 Apr 2017 | Read review
“Go somewhere else.”
385bettyc, 29 Dec 2016 | Read review
“Rooms facing Johnson Street have views over the city to the mountains. A room at the end of a corridor away from lifts are quieter.”
  • Late afternoon from our room
977tonyc, 19 Nov 2016 | Read review
5 of 5
Expedia.com
US$ 146* /night
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PricelineUS$ 147
Booking.comUS$ 147
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Prices are for 1 room, 2 adults
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