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The Fairmont Empress

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Traveller (1728)
Room & Suite (641)
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Overview
  • Excellent57%
  • Very good25%
  • Average11%
  • Poor5%
  • Terrible2%
Travellers talk about
“bengal lounge”(330 reviews)
“high tea”(402 reviews)
“gold floor”(126 reviews)
AMENITIES
Free Internet
Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
All hotel details
Additional information
Offers from The Fairmont Empress
Special Offer: Stay Longer & Save
Offers from The Fairmont Empress
Special Offer: Stay Longer & Save
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Reviews (4,166)
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3,930 results
Traveller rating
2,115
1,001
468
229
117
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2,115
1,001
468
229
117
Show reviews that mention
All reviewsbengal loungehigh teagold floorbengal roompresident's clubtea roomceiling fanold worldbeautiful hotelair conditioningharbor view roomsconesbutchart gardensbritish columbiainner harborvisiting victoriaparliament building
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1 - 5 of 3,930 reviews
Reviewed yesterday

We flew in by seaplane for 3 nights and found this location perfect for easy access to everything. The concierge was extremely helpful with reservations for restaurants and a recommendation on whale watching. (Went with BC Whale Watching and it was great). We had a...More

Thank kirklandken
Hotel's Favourite
Reviewed 3 weeks ago via mobile

No longer dark and vine cloaked, The Empress has been gutted and renovated with respect to its history and yet with an eye on modern, clean aesthetics. The $60 million was well spent. The new Fairmont Gold lounge has a patio with a view on...More

1  Thank Margaret S
Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded 2 weeks ago

Thank you very much for the wonderful and detailed feedback regarding your stay. We are so pleased you had a chance to enjoy the spa and Tea at the Empress as well as the wonderful amenities on Fairmont Gold. We look forward to the opportunity...More

Reviewed yesterday

The Empress is the perfect location to explore Victoria. Luxurious, great service, the Empress is within walkable distance to many Victoria attractions. Busses, water taxi and tours are available within steps of the hotel. The spa and pool are lovely. The famous Empress high tea...More

Thank wahini79
Reviewed yesterday

From the moment we walked in the door we were treated so well. The staff are exceptional and the interior of this hotel is just gorgeous. The rooms have recently undergone a renovation and ours was very classy. The only criticism I could make is...More

Thank sueaussie
Reviewed 2 days ago via mobile

We stayed here at the start of our two week Canadian holiday. The hotel is stunning from the outside and they have done a great job renovating the foyer etc. the rooms are ok, I believe they are quite basic considering the money we were...More

Thank Deborah W
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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$ 292 - US$ 525 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Victoria
#6 Spa Hotel in Victoria
#10 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#14 Family Hotel in Victoria
#16 Romantic Hotel in Victoria
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 292 - US$ 525 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Victoria
#6 Spa Hotel in Victoria
#10 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#14 Family Hotel in Victoria
#16 Romantic Hotel in Victoria
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1728)
Room & Suite (641)
Dining (152)
Pool & Beach (10)
Amenities (56)
Business Centre & Event Rooms (4)
Family and Play Areas (1)
Questions & Answers
Ask a question
v132z
13 June 2018|
AnswerShow all 5 answers
Response from stevesutt | Reviewed this property |
yes, I think they are all renovated - we saw no works going on. we were offered 'renovated rooms at booking and check-in, just call the hotel direct
0
Votes
john3mary
29 April 2018|
AnswerShow all 9 answers
Response from Baxterthetravelguy | Reviewed this property |
We usually stay at Hilton's as well but this was really amazing. Make sure you upgrade to Gold though. This is better located than the Hilton and even if your room doesn't have a view the Gold lounge has a magnificent view.
0
Votes
Stayorgo7
25 January 2018|
AnswerShow all 6 answers
Response from ResponsibleTraveler | Reviewed this property |
The hotel is a nonsmoking hotel in rooms, hallways and public areas. Smoking areas are posted usually just outside the building and can vary depending on some project in progress. My suggestion is to ask the concierge or... More
1
Vote
Room Tips
"Go to the hotel’s website for deals. We found a 3rd night free offer. We splurged for the queen waterfront..."
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"The harbor view is very nice."
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"if you can afford it, get rooms with a view of the inner harbour - you'll be thankful when sipping wine..."
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"Probably want a harbour view if you can get it."
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