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The Fairmont Empress

0.4 km from Victoria centre
  • Pool
  • Fitness centre
  • Room Service
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1 room, 2 adults, 0 children
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721 Government Street, Victoria, British Columbia V8W 1W5, Canada
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3,405 Reviews from our TripAdvisor Community

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Showing 3,210: English reviews
Halifax, Canada
Reviewed 2 days ago NEW

First of all, the club in this hotel is wonderful. Excellent service and the food and beverage options are incredible. I visited when the property was under construction. I feel the guest experience for check-in could have been handled better. The Fairmont Gold club check-in seemed a bit disorganized. Rooms were wonderful, but a little small. Most likely due to...

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Helpful?
Thank andrewmaclellan
Puget Sound, WA
HOTEL’S FAVOURITE REVIEW
Reviewed 28 December 2016

We stayed in the hotel Christmas eve and Christmas night in a harbourview room on the 5th floor. The room was huge and newly renovated with all the amenities - even our own seagull that came to the window ledge to share whenever he saw us snacking in our dining area by the window. Christmas morning we had a stocking...

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Thank faunadoc
About Hotel's Favourite Review
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you very much for your lovely and detailed review of your stay with us over Christmas. We look forward to welcoming you back after our renovations are complete in June 2017. Kind regards, Indu Brar General Manager

San Diego, California
Reviewed 2 days ago NEWvia mobile

We arrived on a Friday afternoon to a very unconventional check-in area. It is on the side of the hotel and difficult to find. We flew into Victoria and after the drive to the hotel (about 30 minutes) I had to use the restroom once we arrived. I asked the women behind the counter where the restroom was located as...

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Thank Thiscoupletravels
Point Roberts, Washington
Reviewed 4 days ago NEW

We have loved to stay at the Empress for many years and have such good memories of bringing family and friends to stay and dine there. But several changes over the last year have completely changed our enjoyment of this hotel. For some strange reason the Bengal Lounge was closed -- we always loved to go there when we stayed...

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Thank dlefuefe
Brisbane, Australia
Reviewed 4 days ago NEW

We stayed at the Fairmont Empress for our honeymoon. We were not disappointed. We were upgraded to a lovely suite! (Thanks Nathan) The property is the best location in Victoria. it's like the rest of the town was built around the hotel. Like all of the Fairmont properties it has that old historic charm to it yet with a modern...

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Thank JessMTATravel
Vancouver
Reviewed 5 days ago NEW

Just spent 3 nights in the historic and now beautifully remodelled Empress Hotel. My expectations were exceeded as they did a fantastic job upgrading the rooms. I have also noticed the service levels are even better than you usually receive from Fairmont properties, which says a lot. Now of course, they are still under construction, but that shouldn't deter anyone...

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Thank Derek N
Saanich, British Columbia
Reviewed 1 week ago

Our family has been enjoying Tea At The Empress for four generations since 1929. Updates to the venue were needed but misguided in implimentation. Staff however deserve kudos for great service rendered. Modernization in style renders an iconic venue flat and ubiquitous in appearance. Tea service was as always, and yet offerings dreadfully out of date with today's innovative healthy...

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Helpful?
Thank Karen A
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you Karen for your feedback and I am sorry that your Tea at the Empress experience was not as you had enjoyed previously. We have made changes to our Tea at the Empress offering, to an upgraded and enhanced experience, steeped in history with a modern chic ambiance. Home of the Empress cake, which showcases an extra special customized...

Vienna, Virginia
Reviewed 1 week ago

We flew into Victoria on a seaplane from Vancouver to avoid the travails of a 4 hour ferry and bus ride. Great way to travel. The seaplane terminal at the harbor is just across from the entrance to the Empress. It's an absolutely gorgeous building and overlooks the equally gorgeous Parliament building. We had a large waterfront room with no...

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Thank Silverstreak46
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you very much for posting your great review. I am so pleased to read your comments regarding your stay as well as your dinner with us. I will ensure that your feedback is shared with our teams. We look forward to your return when you next visit Victoria. Kind regards, Indu Brar General Manager

Vancouver, Canada
Reviewed 1 week ago

The team at the Gold Lounge is awesome led by Duane Lachance. I enjoy every visit and the recent upgrades of the Old Lady. Great location and view point and the facilities on site have always been enjoyed fully. Love this place.

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Helpful?
Thank michaelbella1313
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you very much for your lovely review regarding your stay with us on Fairmont Gold. Duane and his team do an amazing job and I am so pleased to read that you like our new renovations and restorations. We look forward to seeing you again! Sincerely, Indu Brar General Manager

Edmonton, Alberta
Reviewed 1 week ago

Many thanks to the Fairmont Gold Staff for making our stay luxurious and memorable. The new gold suites were modern, yet continued to have that Empress charm and warmth and were of a good size. The Gold lounge was also impressive, not only with the new look, but the amazing food as well.The staff made wonderful suggestions about where to...

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Thank photobug2
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you for taking the time to write about your recent stay with us on Fairmont Gold. I am so pleased that you like our new renovations, as well as our fabulous new Gold Lounge and all the wonderful food. I will certainly pass your comments along to our teams. Kind regards, Indu Brar General Manager

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Fairmont Empress sits majestically at the cornerstone of Victoria's sparkling Inner Harbour. This landmark hotel features turn of the century architecture, classic beauty and an unrivaled location on the water. It features the highly acclaimed Willow Stream Spa regarded as one of the best spas in Canada. Food lovers can sample the English ritual of Afternoon Tea, savour the famous curry buffet in The Bengal Lounge or sample award-winning food and wine in The Empress Room. The Fairmont Empress offers wireless internet access in all guestrooms, and it is complimentary for our Fairmont President's Club members, free to join. ... more   less 

Additional Information about The Fairmont Empress

Address: 721 Government Street, Victoria, British Columbia V8W 1W5, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range: ₹ 11,694 - ₹ 30,311 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Fairmont Empress 4*
Number of rooms: 477
Reservation Options:
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Also Known As:
The Fairmont Empress Hotel Victoria
Fairmont Hotel Victoria
Fairmont Hotel Empress
Empress Hotel Victoria
Fairmont Victoria
Victoria Fairmont
Fairmont Empress Hotel
Hotel Style:
#2 Green Hotel in Victoria
#8 Spa Hotel in Victoria
#9 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#16 Romantic Hotel in Victoria
#17 Family Hotel in Victoria
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Questions & Answers

Here's what travellers have asked, with answers from The Fairmont Empress staff and other travellers.
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Questions? Get answers from The Fairmont Empress staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a harbor view room”
 of 5 bubbles Silverstreak46, 11 Feb 2017 | Read review
“Gold Floor is worth it”
 of 5 bubbles michaelbella1313, 11 Feb 2017 | Read review
“Harbour views are beautiful. If you can afford it, Gold floor is worth it. The suites are huge and really well equipped.”
 of 5 bubbles Trackie67, 28 Jan 2017 | Read review
“Ask for water view.”
 of 5 bubbles westcoastcutie, 19 Jan 2017 | Read review
“Can't add any thing that they could make better!”
 of 5 bubbles donwatl, 4 Dec 2016 | Read review
5 of 5