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We flew in by seaplane for 3 nights and found this location perfect for easy access to everything. The concierge was extremely helpful with reservations for restaurants and a recommendation on whale watching. (Went with BC Whale Watching and it was great). We had a...More
No longer dark and vine cloaked, The Empress has been gutted and renovated with respect to its history and yet with an eye on modern, clean aesthetics. The $60 million was well spent. The new Fairmont Gold lounge has a patio with a view on...More
1 Thank Margaret S
Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded 2 weeks ago
Thank you very much for the wonderful and detailed feedback regarding your stay. We are so pleased you had a chance to enjoy the spa and Tea at the Empress as well as the wonderful amenities on Fairmont Gold. We look forward to the opportunity...More
The Empress is the perfect location to explore Victoria. Luxurious, great service, the Empress is within walkable distance to many Victoria attractions. Busses, water taxi and tours are available within steps of the hotel. The spa and pool are lovely. The famous Empress high tea...More
From the moment we walked in the door we were treated so well. The staff are exceptional and the interior of this hotel is just gorgeous. The rooms have recently undergone a renovation and ours was very classy. The only criticism I could make is...More
We stayed here at the start of our two week Canadian holiday. The hotel is stunning from the outside and they have done a great job renovating the foyer etc. the rooms are ok, I believe they are quite basic considering the money we were...More
Response from Baxterthetravelguy | Reviewed this property |
We usually stay at Hilton's as well but this was really amazing. Make sure you upgrade to Gold though. This is better located than the Hilton and even if your room doesn't have a view the Gold lounge has a magnificent view.
Response from ResponsibleTraveler | Reviewed this property |
The hotel is a nonsmoking hotel in rooms, hallways and public areas. Smoking areas are posted usually just outside the building and can vary depending on some project in progress. My suggestion is to ask the concierge or... More
The hotel is a nonsmoking hotel in rooms, hallways and public areas. Smoking areas are posted usually just outside the building and can vary depending on some project in progress. My suggestion is to ask the concierge or front desk to get a map of the current designated smoking area or just call them from your room. Have a nice trip.