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The service was amazing, Loni took care of all my needs! Everything in my room was relatively new...carpet, bed, furnishings. The bathroom could use a fan and a sight upgrade but overall my stay was good. Would stay there again.
I booked a stay here for my husband and I for our first two nights in Vancouver - granted this place didn't break the bank but it also wasn't the cheapest place you could book either. I am a frequent traveller and always check tripadvisor...More
This place is absolutely disgusting. Everything it it is dirty. There was food scraps and toe-nail clippings on the floor of our room. Everything was dirty and nothing had been cleaned. We stayed in the room for about 10 minutes before we demanded our money...More
We arrived Saturday afternoon to the hotel and it looked worn from the outside...the inside was even more so. There was a sign to please be patient they were remodeling the lobby, ok I get it. Checked in and the staff was nice and friendly...More
I've stayed at the Cassandra Hotel many times on my visits to Vancouver. The rooms I have stayed in have always been clean. The staff is friendly and helpful, and makes an effort to reserve my favorite room. The location is good with easy access...More
Response from Joejoe1023 | Reviewed this property |
I used my credit card for the security deposit. The time when i check to the front desk and told me that the security deposit will be refunded to my account in 1 to 3 months. I said to myself? Well i am here now in this... More
I used my credit card for the security deposit. The time when i check to the front desk and told me that the security deposit will be refunded to my account in 1 to 3 months. I said to myself? Well i am here now in this hotel and i need to sleep right away so i have no choice but to accept it.
When i already check out my room and i ask again the front desk about it and they said that it will be refunded to my account soon. But guess what it is almost 5 months now and i still do not have my money back to my account. So i have been contacted this manager Lanie since i got her number and she told me that the money was refunded to my account already during my check out. But non of there refund appear on my bank statement. The next response she said that she want me to contact my bank and it is still the same. And again she have another reason she want a waiver from my bank. Another reason from her is she want my bank account and i think shes talking about my savings account? This is crazy!
Logically if they have transacted my refund to my account then they need to show there hard copy confirmation or email and should be forwarded to my email so i can show it to my bank so my bank can acknowledge there transaction and return my money back.
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"Walls are missing some decor! We got lamps and mirrors but could use some plant/flower or some canvas/art on..."