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Sandman Hotel & Suites Kelowna

Booking.comUS$ 104*
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02/04/2017 03/04/2017
1 room 2 adults 0 children
US$ 104*
US$ 104*
US$ 104*
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Sandman Hotel & Suites Kelowna
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319 Reviews from our TripAdvisor Community

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There are newer reviews for Sandman Hotel & Suites Kelowna
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Showing 303: English reviews
Vernon, Canada
Reviewed 16 November 2015

Good check in, nice lobby. Pub and fancy restaraunt off the lobby and Denny's on site. Location is a little scetchy, a homeless guy was laying outside the front doors in the mid afternoon and there was something not quite right happening in the parking lot in the early evening. However, our room was quiet inside the hotel. We were...

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Helpful?
Thank KarenArmstrong_BC
KelownaManager, General Manager at Sandman Hotel & Suites Kelowna, responded to this review

Dear Valued Guest, Thank you for your review. We apologize for the concerns with the parking lot. On the odd occasion unauthorized people make their way through our parking lot and our staff and security people attend to removing them as promptly as possible. We are sorry that this impacted your initial impression of our location. We also apologize that...

Banff, Canada
Reviewed 22 October 2015

Not a stellar experience... Disinterested front desk, hearty hike nearly all around the courtyard, and a room the size of my kitchen (200 sq ft at best). Lousy tv, 90's furniture, and silver/gray disco wallpaper completed the experience. It wasn't all bad though - the room was clean (VERY wrinkled but unused sheets), wifi worked, and it had a working...

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Helpful?
Thank Purplekat
KelownaManager, General Manager at Sandman Hotel & Suites Kelowna, responded to this review

Dear Valued Guest, We are sorry to hear you were not happy with the décor and size of the room you booked at our hotel, and that you felt our front desk team were disinterested. We wish we had been aware of your dissatisfaction with the TV as well, while you were here as it may have been something we...

Victoria, Canada
Reviewed 14 October 2015

Checked into this hotel and was offered an upgrade. For an extra $7 a night I found myself in the tower in a corner suite. It was really quite nice. Larger than I expected with a full kitchen, large balcony with chairs and a table, in-suite laundry, really comfortable bed, two TV's and an awesome shower with lots of hot...

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Helpful?
Thank slhice
KelownaManager, General Manager at Sandman Hotel & Suites Kelowna, responded to this review

Dear Valued Guest, Thank you for your feedback. We apologize that the carpet in your suite was not shampooed prior to your arrival. This has been addressed as we have had a professional carpet shampooing company handle the issue and have followed up with our housekeeping team to make sure any stains left behind by past guests in our rooms...

Palmyra, Pennsylvania
Reviewed 5 October 2015

I couldn't find my camera case when we were preparing to leave, so I left a note in the room. I got a call today from the front desk staff telling me they hadn't found it. Thankfully I had found it in my luggage after we returned home. The fact that they followed up on such a small issue speaks...

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Helpful?
Thank Tina V
KelownaManager, General Manager at Sandman Hotel & Suites Kelowna, responded to this review

Dear Valued Guest, Thank you for your positive and constructive feedback. We are all very pleased that you found your missing camera case and our team are always happy to take care of all of our guest's needs. We look forward to welcoming you back to our hotel on your next visit to Kelowna and thank you for staying with...

Osoyoos, Canada
Reviewed 1 October 2015

I used to stay here with family in the 80s and 90s. I remembered the property to be just average. However, I was pleasantly surprised to find the building renovated and updated. The pool area was hardly recognizable - beautiful! Our room was very clean, overlooking the pool/courtyard area.

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Helpful?
Thank Janine S
KelownaManager, General Manager at Sandman Hotel & Suites Kelowna, responded to this review

Dear Valued Guest, Thank you for your positive and constructive feedback with regard to your recent stay with us. We are all pleased to hear you appreciate the renovations and upgrades to our original Atrium building and our central and convenient location. We look forward to welcoming you back to our hotel soon and will be happy to accommodate your...

North Bay, Canada
Reviewed 29 September 2015

Stayed at Sandman , Kelowna BC in Aug. 2015. Very bad experience with booking. Booked day ahead to be sure of a room. Used the Hotel website booking. Rooms were advertised as $129.99. All seemed good until we checked out. We asked for our receipt and clerk said we would get it via email as we booked online. Never received...

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Helpful?
1Thank 137unsatisfied
KelownaManager, General Manager at Sandman Hotel & Suites Kelowna, responded to this review

Dear Valued Guest, We appreciate your frustration with the booking process you experienced. As was explained to you in our email in response to your communication with our head office, it is unfortunate that when you booked your reservation it was through a third party on line booking agent. In such a situation the guest is entering into a financial...

Vancouver, Canada
Reviewed 24 September 2015

The hotel was pretty good - the location is great - close to everything you need. The happy hour in the lounge there is great for drinks and they have a pool table which we took advantage of. Ww also had dinner at Chop the steakhouse one night and everyone enjoyed there food a lot. And everything came out very...

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Helpful?
Thank shelly c
KelownaManager, General Manager at Sandman Hotel & Suites Kelowna, responded to this review

Dear Valued Guest, Thank you for choosing to stay with us and for your valuable and positive feedback. We are pleased that you enjoyed the location and facilities of our hotel. I apologize for the water supply in the fitness room being overlooked and have followed up with our team to make sure this does not happen again. Due to...

Calgary, Canada
Reviewed 19 September 2015

i normally stay at the sandman when i'm in kelowna...it's right on harvey ave, and there's a mcdonald's right across the parking lot, plus a denny's inside...everything is very convenient and affordable...the indoor pool is especially nice on hot days...

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Helpful?
Thank jeremym17
KelownaManager, General Manager at Sandman Hotel & Suites Kelowna, responded to this review

Dear Valued Guest, Thank you for your positive feedback. We appreciate your regular stays with us and are pleased to hear you enjoy our hotel and our central and convenient location. We look forward to welcoming you back on your next visit to Kelowna. Warm Regards, Kelly Watt, Executive General Manager

Fergus Ontario
Reviewed 4 September 2015

We stayed here with our 10 month old and quite enjoyed our stay. We had a pent friendly room on the first floor and although it smelled a little like cat it was nice that any noise we made (a baby waking up at night for instance) wouldn't bother any other guest. The front desk staff is nice and the...

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Helpful?
Thank Dcaplan
KelownaManager, General Manager at Sandman Hotel & Suites Kelowna, responded to this review

Dear Valued Guest, Thank you for taking the time to provide you positive and constructive feedback regarding your recent stay with us. It is always rewarding to be able to share good comments with our Front Office and housekeeping staff when their efforts exceed our guest's expectations so we will be sure to share this with them. Our guest's good...

Reviewed 3 September 2015 via mobile

We booked this room as a quick stay before heading to Mexico for a week. It was a terrible decision we regretted! We were kept up most of the night by very noisy people across the hall. The hotel staff never did anything all night to stop them. We had to catch a flight at 6 am and having gotten...

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Helpful?
Thank Smashing85
KelownaManager, General Manager at Sandman Hotel & Suites Kelowna, responded to this review

Dear Valued Guest, We are very distressed to hear of the disappointing experience you had during your stay and would like to know more detail to address this specifically for you. We do have policies and procedures in place with regards to respecting quiet times in the hotel to ensure our guests have a comfortable and pleasant stay. It appears...

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02/04/2017 03/04/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sandman Hotel & Suites Kelowna is located in the heart of the beautiful Okanagan Valley; a world class destination featuring an endless variety of summer and winter recreational activities, making it the perfect choice for your next stay. ... more   less 

Additional Information about Sandman Hotel & Suites Kelowna

Address: 2130 Harvey Ave, Kelowna, British Columbia V1Y 6G8, Canada
Region: Canada > British Columbia > Okanagan Valley > Kelowna > Central City
Price Range: ₹ 5,745 - ₹ 11,391 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sandman Hotel & Suites Kelowna 3*
Number of rooms: 221
Reservation Options:
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Also Known As:
Kelowna Sandman Hotel
Sandman Hotel & Suites Kelowna Okanagan Valley
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Questions & Answers

Questions? Get answers from Sandman Hotel & Suites Kelowna staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room not viewing the pool if you want a less noisy room.”
 of 5 bubbles B3399LWmarkw, 22 Mar 2017 | Read review
“Rooms in tower might be inconvenient for families as restaurant is in separate building.”
 of 5 bubbles swester2017, 10 Mar 2017 | Read review
“Ask for a renovated room that does not face the pool.”
 of 5 bubbles 604Jinxed, 16 Feb 2017 | Read review
“ASk For a outside room not pool view”
 of 5 bubbles zenwick, 29 Jan 2017 | Read review
“Rooms in the second tower I believe would be quieter. although you are next to a major roadway, the noise level was very low.”
 of 5 bubbles toothfairyBc, 19 Dec 2016 | Read review
5 of 5
Booking.com
US$ 104* /night
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Expedia.comUS$ 104
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*Disclaimer
Prices are for 1 room, 2 adults
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