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Sandman Hotel Lethbridge

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Sandman Hotel Lethbridge
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102 Reviews from our TripAdvisor Community

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Showing 99: English reviews
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Calgary, Canada
Reviewed 3 weeks ago

I stayed at this hotel for two nights during the holiday season in 2016. The overall experience was terrible, from one bad situation to the next. Upon entering the room, it was evident that the house keeping needed care. The carpets in the suite were very dirty, top of tables had layers of dust, hair and debris. In the bathroom...

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Helpful?
Thank fotografitti
SandmanLethbridge, General Manager at Sandman Hotel Lethbridge, responded to this review

Dear fotografitti, Thank you for taking the time to review us. I am truly sorry that your experience was not satisfactory during your stay. We strive to ensure all our guest's experience is positive during their stay. Please be assured that I will be addressing your concerns with our Housekeeping Manager regarding these issues and welcome you to contact myself...

Kingsgate,Bc
Reviewed 21 January 2017

On the positive the bed was comfortable. Otherwise the whole building needs renovating. Water stains on the ceiling, peeling wallpaper, dirty carpet, the wall heater sounds like a jet airplane doing it's preflight run up and it runs almost constantly. We had a corner room right next to the elevators which was convenient but the elevators themselves are in need...

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Helpful?
Thank Harold B
SandmanLethbridge, General Manager at Sandman Hotel Lethbridge, responded to this review

Thank you for taking the time to share your experience at our hotel with us. We are proud winners of the AHLA Housekeeping Award and I’m glad to hear your room was cleaned and comfortable to our guest’s standards. I will definitely be addressing your concerns with our Housekeeping Manager regarding these issues and welcome you to contact myself at...

Calgary, Canada
Reviewed 14 December 2016 via mobile

If you are looking for bad wifi, dirty rooms and poor customer service, this place is for you. I stay at many different hotels for work in different cities and this one is by far the worst place, wish I had the option of changing hotel. You will find flies around your room, the microwave not cleaned, wifi disconnects every...

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Helpful?
Thank calgary763
SandmanLethbridge, General Manager at Sandman Hotel Lethbridge, responded to this review

Dear calgary763, Thank you for taking the time to review us. I am truly sorry that you encountered these issues during your stay. We regularly receive positive reviews on the availability of our WIFI. Please be assured that I will be addressing your concerns with our Housekeeping Manager regarding the room issues as well as look into the cause of...

Reviewed 10 December 2016 via mobile

Had a terrible stay here in December 2016, beds are uncomfortable and rooms are dirty, outdated, stained and very small. Worst of all the heater sounds like a jet engine and powers on and off all throughout the night waking everyone up over and over again. Seriously you can't even talk over it it's so loud. It is NOT controllable...

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Helpful?
1Thank AlexandriaGrace
SandmanLethbridge, General Manager at Sandman Hotel Lethbridge, responded to this review

Dear AlexandriaGrace, Thank you for taking the time to review us. I am truly sorry that you encountered these issues during your stay. We are continually upgrading our rooms and bathroom facilities so I do hope that you will join us for another stay in the future and we will look forward to welcoming you back. Please be assured that...

Coaldale, Canada
Reviewed 22 October 2016 via mobile

We went here for a retreat away from the kids for my wife's birthday. We chose this place due to it's location and price. The hotel had a package that for an additional charge of $10 per night we each received a Denny's restaurant gift card good for a free Grand Slam breakfast or $10 off another item. The hotel...

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Thank pdoug72
calgary alberta
Reviewed 18 October 2016

This Sandman may be a little lacking but it was fine for us. We were in town for a wedding. They allowed us to check in a bit early. We used the gym but not the pool though no one else was around. Washroom was clean and bed comfortable. The family went to Denny's the next morning. Would have liked...

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Thank poolmom
Reviewed 8 October 2016 via mobile

I have stayed at a lot of the Sandman Hotels on business trips but I have to say that this one was the worst one that I have been to. The hotel itself is old and worn out and is in need of a major remodel. That in itself wouldn't be so bad but the place was very dirty and...

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Thank RLHEKH
Reviewed 7 October 2016 via mobile

Was a really good stay. Room was clean and comfortable... was nixe having a lounge in the hotel.. .my only complaint maybe would be that the lounge closed fairly early.. it shares a lot with a strip mall..which was nice., for the am you could grab a 711 coffee ., if ya didnt want to make it in the room...

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Thank Chad A
Reviewed 3 October 2016

The glass entrance doors were filthy and every wall sconce in the hallway on my floor had about 100 dead flies in each one. You can see this as soon as you walk off the elevator. I stayed on the 9th floor and the room had many cigarette burns on the floor and there was a carton of milk in...

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Helpful?
Thank Marilee H
Martensville, Saskatchewan, Canada
Reviewed 21 September 2016

We had originally booked in for a king bed but due to some issues, we had to bring our 9lb dog. Because we had the dog, we were relegated to non remodeled rooms. Instead of a king on the 8th floor, we received a 2nd floor room above Denny's. it was on the parking lot side so a bit noisier...

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Helpful?
Thank Jeremy K

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The Sandman Hotel Lethbridge - where your comfort is our priority. 139 guest rooms to choose from to suit your needs. Corporate travelers will enjoy our Junior Corporate Suites with High speed Internet access and fully equipped business center. We feature 60 guest rooms with two (2) beds catering to your Group, Team and individual needs. Located within walking distance to the Exhibition Grounds, Nikki Yuko Japanese Gardens and the beautiful Henderson Lake this hotel is easily accessed from the frequently traveled Crowsnest Trail ( Hwy. #3 ) and Mayor Magrath Drive. Shopping Centers, Skating Rinks and swimming pools are a short drive away. ... more   less 

Additional Information about Sandman Hotel Lethbridge

Address: 421 Mayor Magrath Drive, Lethbridge, Alberta T1J 3L8, Canada
Region: Canada > Alberta > Lethbridge
Price Range: ₹ 4,389 - ₹ 6,889 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandman Hotel Lethbridge 3.5*
Number of rooms: 138
Reservation Options:
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Also Known As:
Sandman Hotel Lethbridge Alberta
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Questions & Answers

Here's what travellers have asked, with answers from Sandman Hotel Lethbridge staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away for the 2nd floor”
 of 5 bubbles JeremyK124, 21 Sep 2016 | Read review
“Try to get a room on the south side high up the view is breathtaking.”
 of 5 bubbles rich662015, 13 Sep 2016 | Read review
“Ask for a 9th floor...go elsewhere to use wifi”
 of 5 bubbles Goven, 1 Sep 2016 | Read review
“Rooms on the south side are quieter" "Corner suites are large and sunny”
 of 5 bubbles 973verk, 23 Dec 2015 | Read review
“I honestly think most rooms are similar so book the cheapest fare possible.”
 of 5 bubbles WishfulBeard, 15 Sep 2015 | Read review
5 of 5