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Platinum Hotels

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44 Reviews from our TripAdvisor Community

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Showing 44: English reviews
1 review
Reviewed 1 week ago via mobile

Just have to say , my stay at platinum was very enjoyable , relaxing and the convenience was great Sobey's, Shoppers drug mart,banks, Walmart,Canadian tire ,restaurants everywhere , and plenty more.rooms are very spacious , clean , and the staff were great , very Pleasant and went out of there way to pls me and my co-workers , will definitely... More 

Helpful?
Thank Glenn Tracie R
1 review
Reviewed 1 week ago via mobile

Was greeted at the front desk with a huge smile:) staff was in the Lobby Bar area decorating for Christmas......Christmas music was on staff was singing carols it was a wonderful atmosphere to walk into after a long trip from Newfoundland flying all day. They made sure I was aware of everything that was available to me during my stay.... More 

Helpful?
Thank hockeymom8302
1 review
Reviewed 1 week ago via mobile

Very nice room, quite neighborhood,they have miniBar, frontdesk is the one who served my order, friendly people, will stay again next time. Will recommend to a friend, near downtown and restaurant and Starbucks.

Helpful?
Thank iShielder
Dinalupihan, Philippines
1 review
Reviewed 1 week ago via mobile

"Very very accommodating hotel and its staff are all friendly. Very spacious underground heated parking, loving the uniqueness of the room design, room price is very reasonable." I'm traveller doing business having this hotel is exact place for your stay! I definitely recommend this place whenever you come to Fort McMurray!

Helpful?
Thank tennis_guy1982
Fort McMurray, Canada
Level Contributor
4 reviews
Reviewed 1 week ago via mobile

I am not one to complain or have comments. Why because there is usually a good reason or someone fixes it when I mentioned it to them. Unfortunately this is not the case. The floors had dust bunnies and the white sheets had scuff marks. There was no creamer for the coffee in the room and the pots looked 2nd... More 

Helpful?
Thank Sam98777
Management response:

Thank you for taking the time to write us a review. I am deeply sorry for the unacceptable cleaning service you have received during your stay and will make sure that our cleaners address your input. I assure you that this is not the norm you should expect from our hotel. We would love to regain your faith in our... More 

Level Contributor
5 reviews
Reviewed 1 week ago

Upon check in I noticed there were stains on the sheets and weird blob of something on the door. The microwave had a whole bunch of crumbs in it. There was a white stain on one of the zebra print accents. The morning front person was also not very friendly. When I complained to the night person all they did... More 

Helpful?
Thank missxoxsassy
Management response:

Thank you for your recent feedback. I'm sorry to hear that your experience with the cleanliness in your room, we extend our sincere apologies regarding the condition of your room. I will personally review your concern you identified and ensure it is properly addressed. We continually try to do our very best for all our guests, but unfortunately, sometimes we... More 

Istanbul, Istanbul, Turkey
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 October 2016 via mobile

Been stayed there for twice in this month . My first visit was nice and during second visit i found my bathroom door got stuck and i made a complaint early in morning and even requested for checkout .. but the person at reception did not inform anyone regarding my complain and my checkout .. i feel hospitality is all... More 

Helpful?
Thank Naveen K
Management response:

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues you experienced with our Front Desk Associates. We have shared your feedback with our Front Office team to ensure that this was an isolated issue that is... More 

Edmonton, Canada
1 review
Reviewed 5 October 2016

The staff were very personable, and the cleaning staff for the rooms seem to make an attempt to memorize your preferences, with regards to how you enjoy keeping your room. Really enjoyed it, and if there was ever an issue, they worked with determination to make it work out.

Helpful?
Thank ElderKane
Management response:

Thank you so much for the fabulous review of our Hotel. Very pleased to read you enjoyed your stay with us and that we made your stay that extra bit special. It was lovely to read your kind words and THANK YOU for choosing to stay with us. We hope to welcome you back again soon. Best wishes, Omnia Assal... More 

2 reviews
Reviewed 4 October 2016 via mobile

Hello reader. It's my pleasure to tell you about my stay at Platinum Hotel Fort McMurray. The staff went out of their way to make my stay extra comfortable. They were generous with their knowledge of the area including entertainment, hunting and fishing, and places to have great food at reasonable prices. The rooms are extravagant. The location is central.... More 

Helpful?
Thank Laurent H
Management response:

Thank you so much for your loyalty, recommendations and your positive feedback regarding your recent stay with us here at Platinum Hotels by Liam Fort McMurray. Its fantastic to hear we are your choice hotel when your travels bring you back to Fort McMurray and that during your stay you enjoy many amenities that we offer, wonderful staff we truly... More 

Edmonton, Canada
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 September 2016 via mobile

Stayed here for 4 days on business. As previously mentioned, the set up is a little different with a full bedroom and ensure, plus another bedroom and bathroom. However it had a full size fridge was spotless, staff was very caring and welcoming. Underground parking was also nice. Would return in a second if I needed to return to Fort... More 

Helpful?
Thank lovesvacation47
Management response:

Thank you for taking the time to post your comments on TripAdvisor, It's so great to hear that you were so well taken care of during your stay with us, from all departments in our hotel. I will pass your comments to our associates. Our staff members take their roles in our industry very seriously and try, every day, to... More 

26 photos of this hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Welcome to Platinum Hotels and Residences Whatever it is that you're seeking, you'll find at Platinum Hotels & Residences by Liam offering one of the best locations in Fort McMurray, Alberta. Located in the heart of the city near Keyano College, MacDonald Island Park and Shell Place, Fort McMurray's only modern boutique hotel brings a new level of style and service to the downtown area with 56 chic, trendy one- and two-bedroom suites. With a keen understanding of what the busy executive traveler needs, we've outfitted our hotel with a boardroom, a sophisticated cocktail lounge and secure underground parking to ensure unparalleled convenience, comfort and productivity. ... more   less 

Additional Information about Platinum Hotels

Address: 8530 Franklin Ave, Fort McMurray, Alberta T9H 2J3, Canada
Region: Canada > Alberta > Fort McMurray
Price Range: ₹ 7,113 - ₹ 10,806 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Platinum Hotels 3*
Number of rooms: 97
Reservation Options:
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Also Known As:
Platinum Hotels Fort McMurray, Alberta
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Questions & Answers

Questions? Get answers from Platinum Hotels staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“third floor may be quieter”
 of 5 bubbles 425bonniew, 16 Feb 2016 | Read review
“ask for 221 infinity suite”
 of 5 bubbles MRMR12, 10 Oct 2015 | Read review
“Room 328 smells like pee.”
 of 5 bubbles 993chrisl993, 24 Jul 2013 | Read review
“Infinity Suite is the largest - room 221. 10% of proceeds go to charity!”
  • 2nd desk in LR
  • LR
  • kitchen with my mess
  • looking into entrance hallway
  • view of kitchen looking into entry hallway
 of 5 bubbles mryanor, 1 Apr 2012 | Read review
“211 the corner suite was quiet and had big windows.”
 of 5 bubbles ChristopherF287, 10 Feb 2012 | Read review
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