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Holiday Inn Hotel & Suites West Edmonton

221 reviews
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Traveller (14)
Room & Suite (29)
Dining (2)
Overview
  • Excellent38%
  • Very good47%
  • Average8%
  • Poor3%
  • Terrible4%
Travellers talk about
“room was clean”(19 reviews)
“tim hortons”(9 reviews)
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
3.0 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (221)Write a Review
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All reviewsricky's restaurantroom was cleantim hortonsattached restaurantwest edmontonnice hotelshort drivepool and hot tubshopping tripbusiness tripfront desk staffa wonderful stayeasy accessup to datehotel is locatedwould stay here againstayed for nights
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21 - 25 of 217 reviews
Reviewed 10 June 2017

The front desk staff are always friendly and courteous. The beds in the rooms are very comfortable although it would be nice if they included more bathroom supplies in the room like other Holiday Inn Hotels. All they provide are shampoo, conditioner and a lotion.More

Review collected in partnership with this hotel
Thank mjboileau
Response from HIEdmonton, Guest Experience Champion at Holiday Inn Hotel & Suites West EdmontonResponded 15 June 2017

Dear Guest, Thank you for your feedback and the staff would also like to thank you for your compliments. We are also glad to hear that you found our rooms comfortable. As for the bathroom amenities, there should have been mouthwash and soap as well....More

Reviewed 10 June 2017

These folks understand service and courtesy. They are great. The front desk staff remembers every guest by name. That is unbelievbeable. At times I cant even remember my own name let alone remembering hundreds of ciustomers (guests) by name. Great service!More

Review collected in partnership with this hotel
Thank michaeloB334DJ
Response from HIEdmonton, Guest Experience Champion at Holiday Inn Hotel & Suites West EdmontonResponded 15 June 2017

Dear Guest, We would like to thank you fro your warm words and review. We work hard to provide the best service to our guests and its great to hear positive feedback from our guests. Thank you again and we hope to see you stay...More

Reviewed 9 June 2017

Very clean and comfortable. The beds are amazing!! We stayed one night and the check in and out were simple and easy. Had a great night sleep. No traffic noises and disturbances from other guests. Would definitely stay again.More

Review collected in partnership with this hotel
Thank deniseddme
Response from HIEdmonton, Guest Experience Champion at Holiday Inn Hotel & Suites West EdmontonResponded 15 June 2017

Dear Guest, We appreciate your kind words and we are happy to see that the reviews for our beds have been consistently good. It is our aim to provide a good stay and a good night's sleep is of course part of that. Thank you...More

Reviewed 7 June 2017 via mobile

Stayed here for two night for a business trip Room was clean and well appointed Lobby was great and so was the staff Coffee in room was horrible and the towels were very hard. Restaurant was nice and the evening staff (blue) and her counterpart...More

Thank Christopher W
Response from HIEdmonton, Guest Experience Champion at Holiday Inn Hotel & Suites West EdmontonResponded 15 June 2017

Dear Guest, We appreciate your feedback and we are glad to hear that you found our facilities clean. The staff, both at the hotel and restaurant, would like to thank you for your compliments as well. We would like to apologize for the coffee in...More

Reviewed 7 June 2017 via mobile

Probably not stay again. Breakfast terrible. How does one burn eggs? No customer service throughout the hotel. I would not recommend. Bina in the restaurant thinks my problems are funny. The Ricky's managers thought getting me coffee was the best thing ever. Crap out of...More

Thank Prahster85
Response from HIEdmonton, Guest Experience Champion at Holiday Inn Hotel & Suites West EdmontonResponded 15 June 2017

Dear Guest, We sincerely apologize for your experience at the restaurant. The management staff has convened a meeting to make sure that we follow our commitment to providing the best customer service that we can. During your stay, we recommend that you inform the desk...More

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13456744
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Bar/Lounge
Room Service
Hotel Amenities
Business Centre with Internet Access
Free Parking
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room Service
Dry Cleaning
Banquet Room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Tennis Court
Details
Price range
US$ 111 - US$ 140 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 111 - US$ 140 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (14)
Room & Suite (29)
Dining (2)
Pool & Beach (2)
Questions & Answers
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grant_bettke
10 September 2014|
AnswerShow all 2 answers
Response from HIEdmonton | Property representative |
Mayfield Common is only 5 minutes away with most of the hair salons taking walk ins.
0
Votes
Room Tips
"away from the parking lot view"
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"Upper floors are quieter."
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"it was...comfy"
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"Make sure clean sheets on bed. Room service prompt shame about the cold breakfast."
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