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Holiday Inn Express Edmonton Downtown

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Holiday Inn Express Edmonton Downtown
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297 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Edmonton Downtown
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Showing 288: English reviews
Reviewed 27 September 2016 via mobile

My boyfriend and I stayed in the King Jacuzzi Suite as a special way to celebrate his Birthday. The room was beautiful, with a balcony and in-room Jacuzzi. I liked that the floor was wood laminate — NOT carpet; Cleaner, smells better, and looked great. Although there is something to be said about the effectiveness of carpet in reducing noise....

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Helpful?
Thank Britt D
FOM-HIEX-Edmonton, General Manager at Holiday Inn Express Edmonton Downtown, responded to this review

Dear Britt D, I really appreciate the fact you took the time to share your feedback in regards to your most recent stay with us. I will share your comment with my team and congratulate them for attending to your needs right away. We are currently working on the above mentioned deficiencies in order to provide a more comfortable stay...

Grande Prairie, Canada
Reviewed 11 September 2016 via mobile

Just off Jasper Ave, perfect for central adventures. Rooms clean, spacious, comfortable bed. Staff was very-friendly. Breakfast included, very reasonable rates. Why ore can you ask for. We will definatly stay her again.

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Helpful?
Thank Lee123321
FOM-HIEX-Edmonton, Front Office Manager at Holiday Inn Express Edmonton Downtown, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Grant Rice Front Office Manager

Ontario, Canada
Reviewed 31 August 2016

I've stayed here many times over the years but not for at least three years. In that time, they have renovated. The rooms are pleasant and well-appointed, beds fantastic, good linens, nice bathrooms. Shower is good. Everything clean and shiny, big TV. I usually have troubles with the a/c and I would have liked to have kept my patio door...

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Helpful?
Thank DLCAlberta
IHGService, Guest Relations Manager at Holiday Inn Express Edmonton Downtown, responded to this review

Dear DLCAlberta, Thank you so much for your review of our hotel. We are so pleased to know that your enjoyed your stay with us. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service and facilities we provide. Thank you for staying and we all hope to have an opportunity...

Akron, Ohio
Reviewed 9 August 2016

We arrived at the hotel ready for a swim, a cocktail in our room, and a place to have a nice dinner in the area when we were met with the news that the rooms of the type we had reserved (King exec) were all on the upper levels and those floor were without hot water and were going to...

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Helpful?
Thank Etoile_of_NE_Ohio
FOM-HIEX-Edmonton, Front Office Manager at Holiday Inn Express Edmonton Downtown, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. It is great to see David was able to help you from start to finish! We hope you will visit us again. Sincerely, Grant Rice Front Office Manager

Stellenbosch, South Africa
Reviewed 4 August 2016

Things sometimes go wrong with your hotel stay, and it's OK, unless the hotel's customer service is useless...which happened to us. So perhaps wait until this hotel has finished it's renos and training before staying here. When checking in we were a little irritated that the lady at the front desk seemed a little confused and inexperienced, but we laughed...

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Helpful?
Thank happyann3
KentM, General Manager at Holiday Inn Express Edmonton Downtown, responded to this review

Dear happyann3, Thank you for taking the time to share your feedback in regards to your most recent stay with us. I can empathize with your situation and I would like to apologize on behalf of my colleagues for not handling the issues you came across in a prompt and professional manner. I have shared your feedback with my Management...

Vancouver, Canada
Reviewed 14 July 2016

I stay at this property often for business, as it is well-located and comfortable. The staff are always friendly and the facility itself is getting better through recent renovations. It is really the staff that make this place worthwhile. Just one example - on my last stay i accidentally dropped one of my favourite earrings in the bathroom sink, and...

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Helpful?
Thank T D
FOM-HIEX-Edmonton, Front Office Manager at Holiday Inn Express Edmonton Downtown, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear how our staff went above and beyond! It's something our staff takes great pride in when it comes to customer service! We will make sure the individual receives recognition for going above and beyond! We look forward to your next visit! Sincerely, Grant Rice Front Office...

Calgary, Canada
Reviewed 14 July 2016

This was going to be a good review until I checked my VISA and saw a charge for $43.73. I called and spoke to a supervisor who told me that the charge is not a charge. Didn't appreciate a supervisor arguing with me. If VISA says I owe them money then it's a charge! She said it was as damage...

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Helpful?
Thank mrwillis2016
FOM-HIEX-Edmonton, General Manager at Holiday Inn Express Edmonton Downtown, responded to this review

Dear mrwillis2016, Thank you for taking the time to share your feedback on TripAdvisor. Please be informed that it is a common Hotels procedure to secure method of payment for the room charge and damage deposit upon check-in. Upon check-out the damage deposit gets released and the only charge showing on your card would be the room and taxes. We...

Calgary, Canada
Reviewed 11 July 2016

I had to use up some IHG points that were about to expire so I booked a night at HI Express when I came back to see family. Ample (paid) parking is available out on a lot that is secured for guests. Since I redeemed points, it was included as part of the redemption program. We arrived late and was...

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Helpful?
Thank JY_Globetrotter
FOM-HIEX-Edmonton, Front Office Manager at Holiday Inn Express Edmonton Downtown, responded to this review

Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® Rewards Club Member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in! We hope you will visit us again. Sincerely, Grant Rice Front Office Manager

Dallas, Texas
Reviewed 8 July 2016

I had the best customer service experience at this property in all my years of travel, both international and in the U.S. Frances greeted us warmly upon arrival via Uber even in our tousled state. Check in was a breeze and then Frances enlisted Estere Westmaas, the supervisor, to assist me with our friend's reservation prior to their arrival. I...

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Helpful?
Thank pdinc
FOM-HIEX-Edmonton, Front Office Manager at Holiday Inn Express Edmonton Downtown, responded to this review

Thank you so much for your review! It is great to hear that even though you had a bumpy start to your stay, the team was able to handle it quickly and effectively to correct the issues. Canada Day Fire Works are always a sight to enjoy in Edmonton! I am happy to hear opening up the Penthouse was a...

Saskatoon
Reviewed 4 July 2016

We enjoyed our stay at this hotel. The free breakfast was great. The staff were very friendly and helpful and even opened up their penthouse event space for a few of us to go up and watch the fireworks with our kids. This worked out perfectly because of how young our sons are (4 and 6) as with an 11pm...

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Helpful?
Thank Troy W
FOM-HIEX-Edmonton, Front Office Manager at Holiday Inn Express Edmonton Downtown, responded to this review

Thank you so much for your review! It is great to hear that even though you had some issues the team was able to handle them quickly and effectively to correct them. Canada Fire Works are always a sight to enjoy in Edmonton! I am happy to hear opening up the Penthouse was a great success! Look forward to your...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Smoke Free Downtown Edmonton Hotel's Location is IdealThe Holiday Inn Express Edmonton Downtown offers unparalleled service & amenities for your next visit to Edmonton, Alberta. Our hotel's staff will make your stay memorable.Guests of our renovated Edmonton hotel know our location, in the heart of downtown, means they can walk to the Alberta legislature, TELUS Field or the Citadel Theatre. There are so many things to do in Edmonton, from the 30 annual festivals, events at Rexall Place and the wonders of the West Edmonton Mall, that only a downtown Edmonton hotel's location will do.Corporate travelers know that a hotel's location in Edmonton can help them and our downtown location means easy access to the University of Alberta and the Shaw Conference Centre. We know what business travelers want when they travel, so we have free high-speed, wired and wireless Internet access throughout the hotel. There's a 24-hour Business Centre and meeting rooms that can seat up to 200 people and we'll even handle your catering needs.Our guests know that the Holiday Inn Express Edmonton hotel's amenities add value to their stay. There's the free breakfast buffet each morning and easy access to the Free Press Bistro in the hotel. 90% of our rooms feature a balcony as well as a pillowtop mattress. You can relax in the indoor pool, whirlpool or the steam room after a workout in the Fitness Centre. Stay Smart at our Holiday Inn Express Edmonton Hotel. ... more   less 

Additional Information about Holiday Inn Express Edmonton Downtown

Address: 10010 104 St NW, Edmonton, Alberta T5J 0Z1, Canada
Region: Canada > Alberta > Edmonton > Downtown
Price Range: ₹ 6,647 - ₹ 9,970 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Edmonton Downtown 2.5*
Number of rooms: 140
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Priceline, Expedia, Hotels.com, IHG, Travelocity and Booking.com so you can book your Holiday Inn Express Edmonton Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Edmonton Downtown Hotel Edmonton
Edmonton Holiday Inn
Holiday Inn Express Edmonton Downtown Alberta
Hotel Style:
#20 Business Hotel in Edmonton
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Edmonton Downtown staff and other travellers.
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3 months ago
over a year ago

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Questions? Get answers from Holiday Inn Express Edmonton Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not sure there is a bad room although the views are mostly of downtown buildings.”
 of 5 bubbles 835barbr, 14 Nov 2016 | Read review
“Close to LRT”
 of 5 bubbles 696jamiee, 2 Nov 2016 | Read review
“Higher floors have better views”
  • Small step-out balcony with sliding screen and glass doors.
  • Jacuzzi Suite
 of 5 bubbles Etoile_of_NE_Ohio, 8 Aug 2016 | Read review
“West side has a river view, east facing rooms have nice city view. Our room was next to the ice machine & elevator, perfect for our group.”
 of 5 bubbles pdinc, 8 Jul 2016 | Read review
“Starbucks is just two blocks down! :) :) :)”
 of 5 bubbles troyw129, 3 Jul 2016 | Read review
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