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DoubleTree by Hilton Hotel West Edmonton

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DoubleTree by Hilton Hotel West Edmonton
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678 Reviews from our TripAdvisor Community

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Showing 670: English reviews
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High Level, Canada
Reviewed 2 days ago NEW

Comfortable stay. The cleaning staff were very friendly and the rooms were very clean. The restaurant staff is friendly and helpful. Food is good for prices. It is a good place to stay with family because of the pool. There used to be breakfast voucher options but you would have to ask for that. It is nice getting a warm...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank karenkD9238BP
Fort Saskatchewan, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 29 August 2016

We stayed at this hotel for the weekend since our son's wedding was being held there. Our Suite in Tower 2 faced the rather busy Mayfield Road but was very quiet. The room is bright and roomy even though the furniture is starting to show some wear. The facilities, staff and food exceeded expectations. The Doubletree staff were exceptional while...

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1Thank bullbarley
About Hotel's Favourite Review
SemionovM, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

It's wonderful to know how satisfied you were with everything at the DoubleTree by Hilton West Edmonton. We hope you know how much your gracious compliments mean to us, and we will be sure to pass this review along to the rest of the team. Nothing is more important to us than providing our guests with exemplary hotel experiences, and...

Regina, Canada
Reviewed 4 days ago NEW

This Double Tree is a renovated hotel that use to be called Mayfair Inn, the rooms have been updated. The room we had was a one bedroom suite, the bathroom only contained a extraordinarily large shower but no bathtub. The room was clean and the bed was comfortable however we had to use the pull out couch and the mattress...

Review collected in partnership with DoubleTree by Hilton
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Thank Tammy H
Montreal, Quebec
Reviewed 5 days ago NEW

Despite this hotel away from downtown it is worth it to stay at double tree by Hilton west Edmonton mall. Parking is free. Very nice staff and services are excellent. 15-30 minutes drive from West Edmonton mall depending on the traffic and the same time will take you to downtown.

Review collected in partnership with DoubleTree by Hilton
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Thank kass307
SemionovM, Director of Rooms at DoubleTree by Hilton Hotel West Edmonton, responded to this review

We so appreciate you sharing with us your experience at the Doubletree by Hilton West Edmonton. Our guest service is always our main priority, so we're happy to hear our staff delivered the exceptional service throughout your stay. We look forward to seeing you again in the future!

Alberta, Canada
Reviewed 1 week ago

Clean, comfortable and contemporary, this hotel is a great choice for business or leisure, conveniently located in west Edmonton, close to shopping, restaurants, and of course the Mayfield Dinner Theatre. Service is excellent, and you're greeted at check-in with a warm cookie! We stay at this hotel two or three times a year, and it never disappoints. Suite has living...

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Helpful?
Thank Sharzanne
SemionovM, Director of Rooms at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Thank you Sharzanne for the 5 out of 5 review! We're so glad you're enjoying your stay so much, and experiencing all our hotel has to offer. Whether you're staying for business or pleasure, we always want our guests to feel like they can relax and enjoy the stay in Edmonton!

Victoria, British Columbia, Canada
Reviewed 1 week ago via mobile

I found the rooms at Doubletree west edmonton to be a good size clean and enjoyable. The restaurant is good and the morning buffett excellent if you choose that option. I am a picky traveller, especially when it comes to customer service. I was impressed with the staff's willingness to help and were always friendly. Room prices are creeping up...

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Helpful?
Thank KenM2013
SemionovM, Director of Rooms at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Thank you for your fantastic comments regarding our staff and facility as it means a lot to all of us. I am happy that you've had a wonderful experience. Please take into account that pricing was effected by the Garth Brooks concerts and the demand that followed his sold out shows. We are usually priced lower. I hope to welcome...

Reviewed 1 week ago

I have stayed at this hotel probably between 5 and ten times over the last 7 years. Very consistent and always welcoming. We are able to get a room earlier than expected which was nice. Room was spacious and clean and breakfast was superb as always (I always have the eggs benedict. Parking is easy and the proximity is great...

Review collected in partnership with DoubleTree by Hilton
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Thank JameSquareDesign
SemionovM, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

We so appreciate you sharing with us your experience at the Doubletree by Hilton West Edmonton. Our guest service is always our main priority, so we're happy to hear our staff delivered the exceptional service throughout your stay. We look forward to seeing you again in the future!

Reviewed 1 week ago

My room was book a month ago , iwas ther in morning . my room is not ready front disk staff tell my room will be ready by 4 pm , some one staying . i left some my thing on the hall way one guys from front disk came ask me move tell me again my room not ready...

Review collected in partnership with DoubleTree by Hilton
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Thank Rajan R
SemionovM, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Thank you for the feedback regarding your recent stay. I am sorry to hear that you took our concerns that way. As you have previously mentioned our check in time is 4 pm and the check out time is 12 pm. You arrived before 12 pm when the guest was still occupying the room let alone the time we need...

Saskatoon, Canada
Reviewed 3 weeks ago

very good location for proximity to West Ed and Kingsway Malls, nice quiet place to stay, the rooms are large, well decorated and have lovely, large bathrooms, and excellent bedding. Our go to Edmonton location, the perfect location when attending the Mayfield Dinner Theatre.

Review collected in partnership with DoubleTree by Hilton
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Thank donnahY6944QC
SemionovM, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

We so appreciate you sharing with us your experience at the Doubletree by Hilton West Edmonton. Our guest service is always our main priority, so we're happy to hear our staff delivered the exceptional service throughout your stay. We look forward to seeing you again in the future!

Whitecourt, Alberta, Canada
Reviewed 3 weeks ago

We come to this hotel every year for the musical dinner theatre (December-January). It was particularly good this time, by the way. The hotel has upgraded our room on a couple of occasions and the stay includes a complimentary breakfast buffet the next morning, which is always good. The meal at the theatre is also excellent every time!

Review collected in partnership with DoubleTree by Hilton
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Thank 820hughk
SemionovM, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

We are thrilled to see you have had a wonderful experience. Our team works very hard to provide all our guests with the perfect stay! We hope to see you again soon.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Self-Serve Laundry

Additional Information about DoubleTree by Hilton Hotel West Edmonton

Address: 16615 - 109th Avenue, Edmonton, Alberta T5P 4K8, Canada (Formerly Mayfield Inn and Suites Edmonton)
Region: Canada > Alberta > Edmonton
Price Range: ₹ 7,488 - ₹ 12,502 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel West Edmonton 3.5*
Number of rooms: 327
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com and Hotels.com so you can book your DoubleTree by Hilton Hotel West Edmonton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mayfield Inn And Suites Edmonton Hotel Edmonton
Mayfield Hotel Edmonton
Edmonton Mayfield Hotel
DoubleTree By Hilton Hotel West Edmonton Alberta
Hotel Style:
#1 Romantic Hotel in Edmonton
#3 Business Hotel in Edmonton
#12 Family Hotel in Edmonton
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel West Edmonton staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel West Edmonton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A little more pricy but definitely the king suite on the 10th floor! Great view, lots of room, and quiet.”
 of 5 bubbles SamanthaM836, 18 Jan 2017 | Read review
“Loved how large the rooms for ...would be excellent for families !”
 of 5 bubbles Miss_libertygirl, 16 Jan 2017 | Read review
“We often get the suites here in the front tower, so i don't know what the other tower is like”
 of 5 bubbles 881rickr, 14 Dec 2016 | Read review
“No street noise on the higher floors”
 of 5 bubbles 24mooshie, 6 Dec 2016 | Read review
“The rooms on the 10th floor are very quiet.”
  • The minibar of the lounge
  • A generous amount of space in the bathroom, with walk in shower on one end and soaker tub opposi
  • Looking northeast to downtown Edmonton
  • A very spacious bedroom
  • The lounge area of the suite
  • A very spacious bedroom
  • A generous amount of space in the bathroom, with walk in shower on one end and soaker tub opposi
 of 5 bubbles Atlmaverick, 1 Nov 2016 | Read review
5 of 5