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BEST WESTERN PLUS Westwood Inn

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220 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Westwood Inn
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Showing 216: English reviews
Calgary, Canada
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 June 2015

Hotel is going through renovations at the time we stayed but it had a tired, well used feeling to it. Staff were friendly but we did not have much interaction with them. There was no breakfast with this booking as we have had at other Best Westerns.

Review collected in partnership with Best Western

Helpful?
Thank John F
Tristan T, Front Office Manager at BEST WESTERN PLUS Westwood Inn, responded to this review

John, Thank you for your review. I'm very pleased to hear your interactions with the staff, though brief, were pleasant enough. We are indeed undergoing much-needed renovations, and by the new year all guest rooms and public spaces will be completely re-done. We are very excited for the progress we're making as we do have a beautiful hotel, and she's... More 

Port Hardy, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 June 2015

We had prepaid our stay, on arrival we were told that the elevator wasn't working. We then proceeded to our rooms to find the jacuzzi tubs were not operational as well with the excuse of renovations coming. IF we had not prepaid we would have gone to another location to stay.

Review collected in partnership with Best Western

Helpful?
2 Thank Richard R
Tristan T, Front Office Manager at BEST WESTERN PLUS Westwood Inn, responded to this review

Richard, Please accept my apologies that you came right in the middle of our renovations. Unfortunately all of our jacuzzis and jet tubs are disabled as we replace the HVAC systems in the hotel, and many things are being address and repaired as quickly as we can manage them. We are under new ownership and management, and we unfortunately inherited... More 

edmonton, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 June 2015

I have stayed at this hotel many times and I appreciate that it is outdated and that renovations are being carried out That said I do not think that it is too much to ask that a hotel room has a HYVAC that works. I last stayed in 1106 which appeared to have a newer piece of air/heat equipment installed... More 

Review collected in partnership with Best Western

Helpful?
4 Thank Robert T
Tristan T, Front Office Manager at BEST WESTERN PLUS Westwood Inn, responded to this review

Robert, Thank you for your very candid review. I appreciate the chance to speak directly to our guests and get their comments and opinions. I am very sorry that you had such a struggle with your AC. The short answer is no, that is not an upgraded unit as we are currently replacing all of the HVAC on the older... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 June 2015 via mobile

I travel for a living and spend over 200 days a year staying I hotels. I was coming through Edmonton and needed a place close to west edmonton mall to stay..which this is..o arrived at about 1 :30 and was told check in was at 4..i asked if the rooms were ready..they said no..then they asked me is i wanted... More 

Helpful?
4 Thank 1233332wqqettdedi
Tristan T, Front Office Manager at BEST WESTERN PLUS Westwood Inn, responded to this review

Please accept my apologies for not meeting your expectations. It sounds like there was some confusion on the front desk in regards to an early check-in, and I do apologise for the inconvenience. I will speaking to them about the situation and ensure it does not happen again. We are currently in the midst of full-scale renovations, immediately updating and... More 

Cold Lake
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 June 2015

Average hotel. Great location to West Edmonton mall. Friendly staff. Good breakfast. Room was clean. Pool is small for the size of the hotel. You get what you pay for. Hotel need a good make over. Stayed because the soccer team was all there.

Helpful?
Thank Claude B
Tristan T, Front Office Manager at BEST WESTERN PLUS Westwood Inn, responded to this review

Claude, I wish your experience had been more extraordinary while you were here. We are indeed in the process of fully renovating the hotel, so in short order it will likely better satisfy your tastes. I would love to discuss your stay with you in person, if you feel so inclined. My contact info is below. Thank you so much... More 

Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 June 2015

Overall, the staff were very pleasant and helpful, however, the room was extremely run down. The internet cut in and out and the TV service was lacking many options. Felt like a 2 star hotel instead of a 4 star Best Western! Very disappointed! We will not be going back to this particular Best Western! They call it a Best... More 

Review collected in partnership with Best Western

Helpful?
1 Thank Bonnie W
Tristan T, Front Office Manager at BEST WESTERN PLUS Westwood Inn, responded to this review

Bonnie, Thank you so much for taking the time to review the hotel. It is always a pleasure to hear back from our guests, especially when it gives us a chance to improve. I apologise that the hotel did not meet your expectations. Ownership of the property recently changed hands, and we inherited many jobs left undone. However, we are... More 

Tacoma WA, United States
1 review
Reviewed 14 June 2015

Clean, efficient, great beds, economical, quiet, centrally located. Great place to relax, visit with yet get away from family. Restaurant is awful. Will stay at hotel again. Will plan all meals elsewhere.

Review collected in partnership with Best Western

Helpful?
Thank Sandra L P
Tristan T, Front Office Manager at BEST WESTERN PLUS Westwood Inn, responded to this review

Sandra, Thank you for your concise and honest review. I thank you very much for your business and your time. I am dismayed about the service you received from the restaurant! This is very irregular, as we have an excellent chef and staff. I would love to discuss with you what exactly went wrong with your dining experience to see... More 

Saskatoon, Canada
1 review
Reviewed 12 June 2015

Late night noise ( 2:00 A.M. ) on first night was a poor start to the visit. Ran the noisy air conditioner the second night to cover outside noise.The hotels warning of construction noise and dust was not a problem.

Review collected in partnership with Best Western

Helpful?
Thank David C
Tristan T, Front Office Manager at BEST WESTERN PLUS Westwood Inn, responded to this review

David, I'm so sorry that your expectations were not met. It's very unusual that there was such a commotion outside your room so early! I'm very curious to know, so as to see if there's something we can do to prevent it in the future, what noise was it? Was it from guests, or was it an architectural/mechanical problem? Please... More 

Kamloops, Canada
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 June 2015

We have stayed at this hotel before and loved it. It is so close to West Edmonton Mall and we found the rooms on the 6th floor tower to be so quiet and clean. Staff are always friendly and welcoming. I especially was impressed with Henry who took my reservation and assured me I would be getting the room I... More 

Helpful?
Thank lana b
Tristan T, Front Office Manager at BEST WESTERN PLUS Westwood Inn, responded to this review

Lana, I'm happy to hear your check-in experience was so good! We will be certain to reward Henry for his excellent service during the pre-arrival stage of your stay! I am, however, terribly sorry about the issues with your AC. We are receiving our first major shipment of new HVAC systems for the rooms this week, and within the next... More 

Calgary, Canada
Level Contributor
3 reviews
Reviewed 8 June 2015

Drove up from Calgary - easy to find and good location especially if you are interested in going to West Ed. Every member of the staff we encountered were friendly and helpful. Didn't use the pool area, the fitness area and didn't get a chance to try room service or the attached restaurant. The building is currently being renovated though... More 

Helpful?
Thank Jerry K
Tristan T, Front Office Manager at BEST WESTERN PLUS Westwood Inn, responded to this review

Jerry, Thank you so much for your comments. It was a very honest review, and I appreciate what you said. I understand the inconvenience with the elevators and your room type. With the renovations going on, it throws a bit of a wrench into what rooms are available at any given time, as well as the effectiveness of anything running... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Best Western Plus Westwood Inn is centrally located in the heart of Edmonton, Alberta, Canada. Comfortable accommodations paired with the excitement of the city just outside this premium Edmonton hotel create an unforgettable vacation experience. Enjoy the comfort the Best Western Hotels Canada are known for, and unwind at the Best Western Plus Westwood Inn Edmonton in spacious accommodations that offer cable television with HBO(R) and complimentary high-speed Internet access. Relax with a refreshing beverage or just enjoy the excitement of our VLT's. ... more   less 

Additional Information about BEST WESTERN PLUS Westwood Inn

Address: 18035 Stony Plain Road, Edmonton, Alberta T5S 1B2, Canada
Region: Canada > Alberta > Edmonton > Place LaRue
Price Range: ₹ 5,516 - ₹ 7,457 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Westwood Inn 3*
Number of rooms: 172
Reservation Options:
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Also Known As:
Best Western Plus Westwood Hotel Edmonton
Best Western Westwood Hotel
Best Western Edmonton
Edmonton Best Western
BEST WESTERN PLUS Westwood Inn Edmonton, Alberta
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Questions & Answers

Questions? Get answers from BEST WESTERN PLUS Westwood Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“top floors”
 of 5 bubbles LOVITA, 19 Nov 2016 | Read review
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 of 5 bubbles lornrand, 27 Oct 2016 | Read review
“upper floor much better...”
 of 5 bubbles gpecoro, 22 Oct 2016 | Read review
“Call hotel and make sure you know what is happening there, no surprises when you arrive.”
 of 5 bubbles NikkiChatur, 6 Oct 2016 | Read review
“Ask for a room that is not a bizarre Airmiles punishment dungeon.”
 of 5 bubbles alanbL4966TN, 26 Sep 2016 | Read review
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