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Chateau Lacombe Hotel

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Chateau Lacombe Hotel
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411 Reviews from our TripAdvisor Community

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Showing 404: English reviews
Gatineau, Canada
Reviewed 1 week ago

Very nicely located in downtown Edmonton but needs a bit of refresh, especially the room I was in compared to the pictures from the website. Same with the elevators and access to the parking garage that is however quite large. Pillows were way too hard for me.

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Helpful?
Thank Dan_Explorateur
Reviewed 1 week ago

What a great place to stay and prime location. the rooms are very well appointed and had great views. Parking was covered and plentiful and the amenities were great. For the price the hotel was amazing and the restauraunt was ice while revolving and viewing the city sky line

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1Thank Christopher W
Sherwood Park, Canada
Reviewed 1 week ago

Although the rooms were clean, they are showing their age. The bathtub was stained and the drywall above it needed work. The seals on the windows were seeping and was gross. The beds are amazing though! The staff were friendly and very helpful. Was not happy that we had to pay $21/night for parking!

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Helpful?
Thank TiffFest
Ike J, General Manager at Chateau Lacombe Hotel, responded to this review

Dear TiffFest, Thank you for taking the time to share your feedback on your recent stay at the Chateau Lacombe Hotel. We are currently working on the last section of exterior panels and window replacement. This 18 month project replaced all the windows and the adhesive that had eroded over the past decades. In addition, we have renovated 60 rooms...

Edmonton, Canada
Reviewed 1 week ago

We stayed a night at this hotel because we had a Christmas function. My husband brought his lap top as he is an early bird and needed to do school work before the party and the next morning. It was very important that he had internet. He could not connect called the front desk they said they would send someone...

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Helpful?
Thank jppanda
Ike J, General Manager at Chateau Lacombe Hotel, responded to this review

Dear jppanda, Thank you for sharing the feedback on your recent stay. On behalf of the entire team, I wish to sincerely apologize for the challenges experienced. Please reach out directly to me at 780.428.6611 so that we may make this right for you. Sincerely, Ike Janacek, General Manager

Reviewed 2 weeks ago

From check in until check out the staff and the service was First Class. I was given a warm welcome at check in. The Front Desk Agent explained my room, where to go and how to find the Restaurants and Amenities. Clean bright room with an amazing rain shower. I highly recommend this Hotel, the staff go above and beyond...

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Helpful?
Thank stebat
Ike J, General Manager at Chateau Lacombe Hotel, responded to this review

Thank you stebat, I am delighted to hear of your feedback during your recent stay at the Chateau Lacombe Hotel. We are delighted that you enjoyed our staff and that they were both friendly and helpful. May I also suggest booking directly on the website for discounts on breakfast and parking. Looking forward to serving you again soon! Warm Regards,...

Abernethy
Reviewed 3 weeks ago

We didn't have a reservation but were seated within 5 minutes. Our table was right beside the window so we had a wonderful view of the city, 24 floors below us. It was a clear night, so we had a great view of the city and the many lights, as the restaurant very slowly revolves. It takes 90 minutes to...

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Thank kimglene
Calgary, Canada
Reviewed 4 weeks ago

I travel to Edmonton on business quite often, and have stayed at this hotel multiple times. Booking through Hotwire this time was by far the worst experience I have ever had. The room was subpar, the tv remote was selective on when it would work, and as you can see from the disgusting amount of dirt in said remote from...

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Helpful?
Thank Tyler M
Ike J, General Manager at Chateau Lacombe Hotel, responded to this review

Dear Tyler M, Thank you for taking the time to share your feedback on your recent stay at the hotel. Please know that all of our guests are important to us including our Hotwire guests. There is no directive to place any guests into a guest rooms with a remote that requires cleaning. We are taking immediate steps to remediate...

Saskatoon, Canada
Reviewed 4 weeks ago

I went to Edmonton for a conference and shared a room with a coworker. He arrived before I did and secured the reservation but when I checked in I was charged the full amount of the reservation because the lady at the reception said my coworker had NOT checked in yet. When I arrived at the room I saw his...

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Thank FS L
Alberta
Reviewed 4 weeks ago

Ever hear the saying "you get what you pay for", or "too good to be true"? Both of those apply after my last Hotwire booking. I understood quite well upon using this discount booking service that I was gambling on which hotel and amenities I would end up with, but it is more the disappointment of the disparity between the...

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Helpful?
Thank Joe_Blow_RD
Ike J, General Manager at Chateau Lacombe Hotel, responded to this review

Dear Joe_Blow_RD Thank you for sharing your feedback about your recent stay. With over 20 million in renovations to date including 70 Concierge guest rooms and suites, we continue the refresh on the remainder of the hotel. We want all our guests to be satisfied, regardless of booking channel, and I'm sorry that we did not achieve that during your...

Reviewed 5 weeks ago

My first room was a bit closed in for my liking. Within 15 minutes I had been moved to a room with an awesome view and a very open feeling. They seemed very intent on my being happy and comfortable, even offered an umbrella when I had to walk to the Shaw Center in the rain. I had no problems...

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Helpful?
Thank Trish F
Ike J, General Manager at Chateau Lacombe Hotel, responded to this review

Dear Trish F. On behalf of the entire Chateau Lacombe Hotel team we are delighted that you enjoyed your recent stay at the hotel. We look forward to your next stay and encourage you to book directly on our website for best rates, and discounts on parking and breakfast. Yours in hospitality, Ike Janacek, GM Chateau Lacombe Hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Welcome to the iconic landmark Chateau Lacombe Hotel. Locally owned and independently operated, the Chateau Lacombe Hotel offers 307 guest rooms including 69 Concierge guest rooms allocated on the upper floors requiring key access, each fully renovated Concierge guest room offers Telus Optic LED TV and 15mb dedicated internet access for each room. Enjoy access to our private Concierge Lounge overlooking the majestic Edmonton river valley. Lounge Privilege's include: Daily continental breakfast & Daily evening beverages with Canapes. The Hotel is home to the city's award winning rooftop revolving restaurant La Ronde on the 24th floor and rotates over 88 minutes capturing the cityscape and river valley views. A great location for celebrating memorable moments and milestone events. With its 307 Guest Rooms and 14,000 sq. Ft. Of meeting space, the Chateau Lacombe Hotel is the preferred location for business and leisure travellers wishing to be close to downtown with the Arts & Culture, nightlife and soon to be revealed in 2016 - the Downtown Arts and Entertainment District. ... more   less 

Additional Information about Chateau Lacombe Hotel

Address: 10111 Bellamy Hill NW, Edmonton, Alberta T5J 1N7, Canada (Formerly Crowne Plaza Chateau Lacombe)
Region: Canada > Alberta > Edmonton
Price Range: ₹ 5,999 - ₹ 12,536 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chateau Lacombe Hotel 3.5*
Number of rooms: 307
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Also Known As:
Crowne Plaza Chateau Lacombe Hotel Edmonton
Crowne Plaza Edmonton
Crowne Plaza Hotel Edmonton
Chateau Lacombe Hotel Edmonton, Alberta
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Questions & Answers

Here's what travellers have asked, with answers from Chateau Lacombe Hotel staff and other travellers.
6 questions
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Calgary, Canada
2 months ago
Toronto, Canada
Westlock,, AB. Canada
over a year ago
8 months ago

See all questions (6)

Questions? Get answers from Chateau Lacombe Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We didn't stay in the hotel--just ate at restaurant.”
 of 5 bubbles kimglene, 18 Nov 2016 | Read review
“Ensure you ask for King bed room if travelling as a couple.”
 of 5 bubbles Joe_Blow_RD, 7 Nov 2016 | Read review
“Simply ask for your preference”
 of 5 bubbles 64trishf, 6 Nov 2016 | Read review
“Ask for a room away from construction. Windows being replaced and construction workers outside.”
 of 5 bubbles Ke-eliza, 2 Nov 2016 | Read review
“As mentioned already, I live in this city, but can vouch for what I recommend.”
 of 5 bubbles Mila7, 1 Nov 2016 | Read review
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