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The Best Western Plus Port O'Call Hotel garners commendation for its cleanliness and attention to detail, with guests consistently praising the hardworking staff for maintaining impeccable rooms and the pool area. While the aquatic facilities are a hit, especially with families, there are some concerns about access restrictions. The hotel's service is generally applauded, though there have been instances of slow check-in and communication issues.
Room opinions vary, as some guests appreciate the spaciousness while others note dated decor. The hotel's location is frequently lauded, providing convenient access to various attractions.
Location
Convenient
Atmosphere
Inviting
Rooms
Dated
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Satisfactory
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This is a great clean hotel south of the Calgary airport near the hangar Museum. Staff was friendly and helpful, great location and very roomy rooms. I highly recommend this Best Western and they also provide breakfast with the room.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We have stayed here about 5 tines and love it every time. We went for two nights with kids 8,5,2 for two nights during Covid for a getaway. Breakfast vouchers with a great room rate (139/149 a night including breakfast) gets you a huge breakfast, plate service due to Covid. Excellent service and coffee - remember to bring a tip :) The pool is hands down my kids favourite of all pools it has two great slides plus a toddler area and slide. They have life jackets or bring your own. The place was empty during the week and they clean the whole place every hour between bookings, I think we went for 5 bookings over our stay! We don’t even leave the hotel to eat as Jets Lounge has really great food (pizza and $8 huge kids meals) and a six hour happy hour plus it’s super chill for kids. They sell zoo tickets there $19 for adults $13 for kids and you do not have to book a timed entry with the hotel vouchers you can just show up at the zoo.
I recommend this place for any mom looking for a Covid vacation! Very clean and great experience every time!
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Once we were able to actually check in (front desk continually accepting and dealt with phone calls while we were attempting to check in rather that place phone calls on hold to speak with a guest in front of them) we were impressed by the cleanliness and atmosphere. The pool was great the kids loved the wading area and the slides. Don't be bothered to attempt room service. My husband was hung up on by staff and we tried to order from both onsite locations (both saying it was the other locations time to fill orders).
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Review collected in partnership with Best Western
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Friendly check in staff. Room is clean All staff friendly. Amazing breakfast and suppers Need a new brand of shampoo and conditioner smells like dish soap Love the patio area in our room The bathtub was perfect 👍
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Review collected in partnership with Best Western
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My family and I first stayed at this hotel in 2018 in the north part of the building. The room was the cleanest hotel room I've ever stayed in, so I definitely wanted to stay here again while we were in Calgary this past week.
We were given a room that backs onto the pool area and I was very unimpressed immediately after walking in. It was outdated, small, smelled like chlorine, hot and the remote to the air conditioning was gone. The bathroom was filthy. However my kids were super excited to be backing onto the pool so I decided to give it a chance. The first night, the pool stayed open until 11:30pm and all we could hear was kids screaming. The next day we went to go to the pool directly from our room (the only good thing about this room) and it was dead bolted shut. I went to the front to ask why, was told it should have been opened and they would have someone open it. Went for breakfast, came back to the room, still wasn't opened. Had to go back again and wait in line and request again that someone open it. We were going to be gone all day at the zoo so we requested to have our room cleaned. We came back that evening and it still wasn't done. Went back to the front to complain, was told it would be done while we were at dinner, came back it still wasn't done. Had to go complain again. It wasn't cleaned until 7 at night and it was still dirty.
Some positive things: there are two restaurants in the hotel that are both wonderful. The breakfast buffet in the morning is very good, we used it both mornings we were there. The waiting staff there are very nice and helpful. We went to Jets restaurant for dinner and the food was reasonably priced with good portion sizes and great service! The pool and watersides are so much fun, my kids LOVED them. The lounge and common areas of the hotel are nicely decorated and very clean. The location is convenient, especially if you are going to the zoo, or need to be close to the airport. The parking area is huge (with underground parking available as well).
I would stay here again, however I would request my room be on the north part of the building. I would not recommend staying in the rooms backing onto the pool area until they are renovated and cleaning staff properly trained.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel is decent. Rooms are relatively spacious and clean. My concern is the way the pool is managed. Upon check in, you can book a 45 minute time slot, then the pool is closed for cleaning. I thought this sounded good, so we booked for 8 pm. I guess a lot of other families felt the same because it was crowded. There was no social distancing. We turned around and left. At the front lobby we asked about the numbers and they said they allow 15 rooms per hour. Well, at 4 people per room, this is potentially 60 people. The funny thing is the pool rules list a maximum capacity of 52! There was also no questionnaire on Covid exposure prior to entering the pool.
To be fair, we booked a 3 pm slot the next day, and it was far less busy. I just think the maximum capacity during these times should be much lower.
Ultimately we are all responsible for our own choices, but this may help others who are deciding where to stay in Calgary.
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lisa Marthaller, Sales at Best Western Plus Port O'call Hotel
Responded 20 Aug 2020
Thank you for your feedback as all suggestions are welcome. We've been following the guidance of the Alberta Health Services and have provided a list of the steps and procedures we are taking in order to ensure everyone's safety. AHS has been to our water park twice giving us a passing report and were pleased with our protocol. We understand that not everyone is comfortable and are trying our best to find a balance to please all of our guests so that families can enjoy there time here. The Capacity Chart is misleading during Covid -19 there are two capacities listed and are per pool ( main and wading ) these numbers are used for the number of people the filtration system can handle and not the amount of guests in the water park. We want to ensure we are taking all the correct steps and precautions to keep everyone safe. I would be happy to personally speak with you. Thank you again and we hope to have your stay in the near future.
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The hotel itself is standard, but it's relatively clean (save for the brown ring of dirt in our bathtub), the beds are comfy, the staff are friendly and helpful, and the pool of course was a hit with the kids. The pool water was warm and the entire deck was clean, though more chairs and youth life jackets are needed for how busy it is. There were possibly two, with two adult and about eight infant.
The breakfast buffet is a great deal, but the dinner pasta/pizza buffet was lackluster, bland and too expensive--not something we'd recommend. The hotel is centrally-located to lots of attractions, but as it's in an industrial area, most of the nearby restaurants cater to businesses and close before dinner.
We would stay here again.
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Date of stay: October 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel itself was average, the room was your average airport hotel room with worn down furniture. It was nice to have a second sink outside the bathroom and the bathtub was deep. There was no take-out menu, phone book or room service information available and renting any movie to your room was over $30. The Restaurant appeared to only be open for breakfast buffet and they were out of various items with the promise it would be right out, then after waiting in line again...all out. There was cereal and yogurt but no spoons. The lineup was crazy with ZERO social distancing and the food wasn't anything special.
Our Biggest concern was the swimming pool area, Forget the fact we are coming out of a pandemic (Covid19) , Social distancing can be difficult at a pool but the pool area had to have been well over its capacity with nowhere for the majority of people outside the pool to sit (it appeared there were families of 10 there to watch 2 kids) , was a waiting period to get on the slides with people lined up all three flights of stairs and There were No lifeguards present or hotel staff to enforce any rules as the pool and pool area were dangerously crowded and this Best Western Location should be ashamed of how out of control it was. There has to be some sort of pool capacity, health and safety or even fire code rule in effect that was clearly violated. We chose this location for the pool but will not return due to its lack of responsibility.
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Date of stay: August 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lisa Marthaller, Sales at Best Western Plus Port O'call Hotel
Responded 5 Aug 2021
kevinfT3185JX We understand that guests have different needs and comfort levels. We are always adapting where needed to accommodate our guests and employees. As of July 1st the province of Alberta and Alberta Health Services lifted ALL restrictions and following their guidance we lifted ours with updates on our website, signage throughout the hotel in addition to social media platforms to update our guests. We are aware that most of our families are coming to the restaurant for breakfast between 9 – 10 am. This time in the restaurant is busy and there is a constant flow of patrons at the buffet. Our kitchen cooks the breakfast items as needed to ensure quality and freshness of the product being served. We are happy to review your feedback with our food and beverage team to see how we can possibly manage this better and truly appreciate your comments. Water Park usage is strictly at the discretion of our guests. We do not have a life guard on duty and have signage posted throughout the water park and upon entrance of the door on rules and conduct of patrons. The water park is more than 8,000 square feet and at times can feel crowded but we do leave this up to each individual guests and their level of comfort to use the facility. We do follow all health and safety protocols as safety is our number one concern when it comes to guests and our water park. We do have a pool attendant that is onsite, cleaning and will advise management should there be an incident that needs to be brought to our attention. Thank you for sharing your experience with us. Please feel free to reach me directly should you have further concerns as we would be happy to review them with you and our team.
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Decided to go with the higher priced place and room as a splurge but was really let down. Room was listed as a suite which was our whole basis for booking it so we could have our own areas. We had requested a higher floor but was given one on the very bottom level. When we got to the room it was not a suite but just a larger hotel room with a single bed. We went back to the front desk and let them know that we may have been given the wrong room type and was told “the room you booked are all in use and not available”. We decided we’d deal with it and went on. When we got back to the room and tried to settle in we realized how terrible it was (especially when you consider the price we paid). Door handles sat loose in the doors so if you used them to open the doors they would just pop right out, door hinge to fridge was completely snapped in 2 so it hangs on by the bottom hinge only, sliding mirror door for the closet doesn’t fit in it’s track so it just rolls on the floor and would randomly slide out from under itself, blown lightbulbs, jacuzzi was visibly dirty, shower was super tiny with a busted door, towels were raggedy with unravelling edges. During our second day there we came back after an outing and the cleaning staff had blocked off the door with their carts. Late in the night they came knocking at the door to give us a remote that was not requested. We were yelled at coming in by the Same staff that checked us in the day before because i was walking in with my service dog (who had been with me the whole time). And the pool was so jam packed that we couldn’t even take advantage of that either. The room itself looked like it was put together by a broke college student. The tv was bolted to what used to be an armoire that they had clearly removed the doors from. I’ve stayed in a lot of hotels, but this one was definitely one of the worst.
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Date of stay: September 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lisa Marthaller, Sales at Best Western Plus Port O'call Hotel
Responded 7 Sept 2021
Dear Cynnaminblue, Thank you for sharing your feedback with regards to your recent stay. If you would be so kind, I would be much obliged to speak with you directly and further my knowledge into the room number you are referring to. We do pride our hotel and team members for taking ownership and maintenance for rooms. Should this be an oversite of our end we certainly would like to make sure we make things right and place this room out of service to ensure our quality and integrity meets the expectations of our guests
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed for one night and chose this place because of the waterpark (we have been there before) We got joining rooms on the main floor, they were in need of some reno's but they were clean. Rooms had a mini fridge and microwave and two queen beds in each room. Be aware there is noise from planes as it is close to the airport and seems to be right on the path of many flights going over, I was woken a few times in the night they were so loud.
The waterpark is lots of fun. There is a toddler area with it's own small slide and wading pool, and then two large waterslides in the other pool. The yellow one is covered and dark but the blue one is open the hole way. There are two hot tubs, the other one is a bit out of sight behind the waterslides. The pool area could use some attention to cleaning at the end of the night, the same wristbands and Kleenex were on the stairs the next day and the pool water was looking pretty murky the next morning. There were always plenty of towels.
There is a restaurant in the hotel called the Sky Harbour Lounge, it has a very reasonable buffet breakfast for $37 for 2 adults and 2 kids. There was plenty to choose from and I would say it was well worth the price. There is a bar in the hotel as well.
It was a fun night away and I would recommend it for family's looking for a waterpark.
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Date of stay: March 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Calgary area.
PRICE RANGE
₹7,731 - ₹11,429 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western calgary, calgary best western
LOCATION
CanadaAlbertaCalgaryNortheast Calgary
NUMBER OF ROOMS
201
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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