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Banff Caribou Lodge & Spa

2,123 reviews
#14 of 33 Hotels in Banff
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Traveller (511)
Room & Suite (298)
Dining (79)
Overview
  • Excellent36%
  • Very good43%
  • Average14%
  • Poor5%
  • Terrible2%
Travellers talk about
“keg restaurant”(299 reviews)
“free bus pass”(88 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Heated pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star Hotel
All hotel details
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,123)Write a Review
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All reviewskeg restaurantfree bus passrocky mountaineerlovely hotelunderground parkingsuperior roomfree roamski bus stopsten minute walksteam roomlog firereception arealarge hot tubwalk into townski lockersbuffet breakfastlocal bus
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801 - 805 of 2,004 reviews
Reviewed 19 December 2014

It has the nice cozy lodge feel with the fireplace in the lobby and wood beams. Very convenient walk 10-15 minutes down town and the buses pick up right in front. The Keg restaurant is a typical Keg. The only negative is the wireless. It...More

Thank JCCayman
Reviewed 12 December 2014

Had an extra gift certificate for the Keg and wanted to go in the summer to the one in the hotel but couldnt make it. I decided to look on line at the Caribou Lodge where we had stayed before to stay a night because...More

Thank Melina56
Reviewed 12 December 2014

I have stayed at this hotel on several occasions over the years. It was a bit of a diasappointment this time. It started off on badly when I called the hotel the day before to see about getting into my room early. What I got...More

4  Thank KDS_10
Response from CaribouFOM, Front Office Manager at Banff Caribou Lodge & SpaResponded 13 December 2014

Thank you for taking the time to review our Lodge. I was shocked to read that we were unable to respond to your early check-in request, as we are very flexible with our check-in policy. I am sure that some unfortunate glitch happened with our...More

Reviewed 4 December 2014

We stayed in a 'luxury' room with a jacuzzi and fire place. Looked great, but room had no heat - in WINTER. Our first complaint was after we checked in and noticed the room was hovering around 15 degrees. Front desk advised someone would be...More

11  Thank Anna R
Response from CaribouFOM, Front Office Manager at Banff Caribou Lodge & SpaResponded 13 December 2014

It is never easy to read a review from a guest who we let down. We have contacted you directly to discuss your issues further.

Reviewed 3 December 2014

We stayed here three nights with our group while we toured Banff. The hotel has a rustic appearance; but had all the comforts required. The rooms were very comfortable. The hotel was a long walk to the town; but transportation is available. The hotel had...More

4  Thank Deputydot
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About
Amenities
Top amenities
Restaurant
Free Parking
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Room Service
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$ 105 - US$ 346 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Spa Hotel in Banff
#7 Business Hotel in Banff
#10 Romantic Hotel in Banff
#10 Family Hotel in Banff
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 105 - US$ 346 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Spa Hotel in Banff
#7 Business Hotel in Banff
#10 Romantic Hotel in Banff
#10 Family Hotel in Banff
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (511)
Room & Suite (298)
Dining (79)
Pool & Beach (34)
Amenities (70)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
Ask a question
MeiMei1212
16 February 2018|
AnswerShow all 6 answers
Response from Banff_LodgingCompany | Property representative |
Dear MeiMei1212, Thank you for your question. If you booked directly through us, we took a credit card at time of booking to hold the reservation for you. Upon check in we will take a credit card for a pre-authorization... More
0
Votes
Njj18feb
30 January 2018|
AnswerShow all 4 answers
Response from Banff_LodgingCompany | Property representative |
Dear Njj18feb, Thank you for your message. Upon check in we will take a credit card for a pre-authorization, this is a hold on your credit card for any incidentals, room charges and serves as a damage deposit. When you have... More
0
Votes
Melissa A
14 September 2017|
AnswerShow all 4 answers
Response from Banff_LodgingCompany | Property representative |
Dear Melissa A, Thank you for your question. Our Standard Rooms feature either a king bed, two queens or two double beds. If you have an existing reservation, please contact us directly so we can confirm the bedding... More
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Room Tips
"Ask if you want room on front, but not an issue,"
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"Parking garage is 6'3" so check your vehicle height."
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"The rooms in the back are quieter but they are also smaller."
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"room with mountain view"
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