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Mount Royal Hotel

1,105 reviews
#23 of 33 Hotels in Banff
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Traveller (237)
Room & Suite (230)
Pool & Beach (14)
Overview
  • Excellent24%
  • Very good39%
  • Average22%
  • Poor10%
  • Terrible5%
Travellers talk about
“tony romas”(44 reviews)
“great location”(200 reviews)
“central location”(46 reviews)
Free Wifi
Free Parking
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
3.0 Star Hotel
All hotel details
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Reviews (1,105)Write a Review
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Show reviews that mention
All reviewstony romasgreat locationcentral locationthe main streetmiddle of townbanff avenuean older hotelthird floorhistoric hotelbeds were very comfortablestandard roomhot tubskicanadaqueensunshinesnow
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311 - 315 of 1,035 reviews
Reviewed 7 March 2016

I always stay here. It is central to everything in Banff. The staff are all helpful and smiling and will help you with any questions you might have. In the lobby you can book any trip you would like to take to discover all of...More

Review collected in partnership with this hotel
1  Thank YYCdavidm
Response from Brewsterhospitality1, Front Office Manager at Mount Royal HotelResponded 8 March 2016

It is fantastic to hear that you always stay here and that you have named us "Dave's favorite Banff Place". I consider this an honor. Thank you for the review and for the wonderful comments about how helpful the staff are. We will strive to...More

Reviewed 5 March 2016

While staying here, I was discussing reducing the additional occupant charges the managers response was "You do know you are in Banff?" Ya I didn't forget-thank you. her tone was very rude and condescending. We had 6 rooms booked with them that night bringing them...More

Review collected in partnership with this hotel
Thank kc2016210
Response from Brewsterhospitality1, Front Office Manager at Mount Royal HotelResponded 8 March 2016

Thank you for posting your review of your experience at the hotel. We honestly appreciate all feedback. I am very sorry that you found the manager's tone condescending. I can also sympathize that this interaction can determine the quality of your stay. Please know that...More

Reviewed 4 March 2016

Extremely helpful and friendly front desk staff! Great location. Nice, quiet and comfortable sleep. Room was clean. Tony Roma's on-site was really great for our family to meet. Parking was a challenge. Hot tub and area could use an upgrade. Being a long weekend the...More

Review collected in partnership with this hotel
1  Thank brucel205
Response from Brewsterhospitality1, Manager at Mount Royal HotelResponded 5 March 2016

Hi Brucel205, Thank you for your feedback on your recent stay with us here at the Mount Royal Hotel. I was happy to hear that our staff were extremely helpful and friendly during you and your family’s stay! It was also amazing to hear that...More

Reviewed 3 March 2016

Nice hotel in the downtown Banff with friendly staff and convenient access to the surrounding resorts/services. Rooms are clean. Good value. Recommend to anyone who want to experience the Canadian mountains.More

Review collected in partnership with this hotel
Thank 653huz
Response from Brewsterhospitality1, Front Office Manager at Mount Royal HotelResponded 4 March 2016

Thank you very much for the stellar 5-star review. We greatly appreciate your feedback and recommendation. It is great to hear that you found the staff firendly and the hotel of good value. We hope to see you again. Sincerely, Daren Hill Front Office Manager...More

Reviewed 1 March 2016

We had 2 rooms for a week and the location for Banff and its restaurants, bars and skiing is ideal. Hotel has its own bar and Romas restaurant attached, We didnt use these as so much choice within minutes walk. If house keeping and front...More

Thank 250Fergus1
Response from Brewsterhospitality1, Front Office Manager at Mount Royal HotelResponded 2 March 2016

We truly appreciate the feedback you have given us regarding your stay. We think it is fantastic that you found the location so ideal to experience Banff's dining, bars, and skiing. However, we are sorry that both the housekeeping and front desk service let you...More

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About
Amenities
Top amenities
Free Parking
Restaurant
Bar/Lounge
Room Service
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Meeting Rooms
Multilingual Staff
Room Service
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Concierge
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$ 377 - US$ 490 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 377 - US$ 490 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
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Traveller (237)
Room & Suite (230)
Pool & Beach (14)
Dining (5)
Amenities (10)
Questions & Answers
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raytaximan
9 February 2016|
AnswerShow all 2 answers
Response from Nickademus64 | Reviewed this property |
We used a local tour company (Brewsters) Very good with excellent guides
1
Vote
Lana G
29 December 2015|
AnswerShow all 5 answers
Response from CameramanUk | Reviewed this property |
Very good breakfast and cater for healthy or the big fry up, either way you won't got hungry.
0
Votes
Mel N
14 December 2015|
AnswerShow all 3 answers
Response from Macca499 | Reviewed this property |
No it doesn't! We stayed in June 2015, and it did not have an indoor or outdoor pool.
0
Votes
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12
Room Tips
"Went on a technology free vacation so check if you need internet."
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"The corner suites give ample view of the beautiful mountains!"
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"ask for a room away from the "pub" if you wanna sleep early"
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"Good location"
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