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We have just returned from a 5 night stay, we have stayed here before many years ago, I was happy to see some upgrades had been done, our first room we were given smelled quite smoky, so we were given another room, they were helpful...More
Very Unfriendly staff. When we check out, we were charged $210 because the room smelled like cigarette, even that nobody smoked inside the room. When I called back I talked to the "manager" John which did not wanted to give me his last name. Very...More
1 Thank Rorro2015
Response from Inns_of_Banff_GM, Manager at Inns Of BanffResponded 14 February 2015
The Inns of Banff is a non smoking property and this is clearly advertised on the registration card signed during the check in process. After check out this guests room was inspected and smelt strongly of cigarette smoke. There were several cigarette butts in the...More
Some positives and some negatives but overall we had a very good stay in this hotel and I would recommend it.
The negatives: It's the furthest hotel from town so it's a bit of a hike but even being the furthest it's still only 20...More
We stayed in the Swiss Village for 9 nights, the rooms were clean, the staff were friendly and the restaurant was very nice. The hot tub was awesome and had excellent views of the surrounding mountains. I'd say the only draw back is that it...More
- Housekeeping not done on 2 out of 4 days before 4-6 PM.
- It is hard to find parking around the hotel late in the evening. Once parked, best to leave your vehicle there for the evening and walk to town.
I did not visit the banquet rooms, and, based on my experience with the rest of the hotel, I wouldn't be in any rush to. The main areas of the hotel (lobby, gift shops) have air conditioning as part of their heating/cooling... More
I did not visit the banquet rooms, and, based on my experience with the rest of the hotel, I wouldn't be in any rush to. The main areas of the hotel (lobby, gift shops) have air conditioning as part of their heating/cooling plant, and I would guess (GUESS) the banquet rooms are similarly serviced. The management has stated "it's an older property," which is often (not always) businessspeak for "we're not putting any more money into this property than we absolutely have to." There are other properties in Banff, far older, that have state-of-the-art air conditioning. But based on my own experience, and other commenters here, I'd bet this older property is not in that league. I'd SUSPECT.