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Charlton's Banff

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Charlton's Banff
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748 Reviews from our TripAdvisor Community

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Showing 697: English reviews
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Edmonton, Canada
Reviewed 5 days ago NEW

I stayed in the Hotel twice in a matter of a week, once for pleasure once for a work function. First the vacation stay we had a Loft suite. In the pictures they make the suite look spacious and roomy but in actuality it reminded me more of a dorm room in college. The Loft sits right above the entryway...

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Helpful?
Thank Wolfpack88
BanffManagement, Manager at Charlton's Banff, responded to this review

Dear Wolfpack88 Thank you very much for taking the time to review Charltons Banff. It was a pleasure to host you twice in one week! It's wonderful that the Deluxe Room, pool facilities and staff were excellent. I'm sorry to hear that the Loft Suite didn't meet your expectations, but appreciate all your comments as they help us to improve...

Calgary, Canada
Reviewed 6 days ago NEW

My friend and I stayed here this past weekend, just for a girls getaway. The room was outdated but spacious and was a loft room so there was a fireplace, couch, mini fridge etc. The bed and pillows were comfortable, the bathroom was decently sized and clean, the hot tub was great. There is also a swimming pool and steam...

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Helpful?
Thank Hana_J403
BanffManagement, Manager at Charlton's Banff, responded to this review

Dear Hana_J403 Many thanks for taking time to write a review of Charltons Banff. It's great to hear that you found the bed comfortable, the room to be clean and enjoyed the hot tub. It is disappointing that, overall, we did not meet your expectations, but will use your comments to work towards continual improvement of our facilities. The issue...

Reviewed 3 weeks ago

Room on main level was appreciated. Parking was close to door. Hotel has great location. We walked to main business area as well as adjacent restaurants. We also enjoyed the hot tub and pool, which were clean and not overly busy. We ate at the breakfast each morning.

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Helpful?
Thank Tamy B
BanffManagement, Manager at Charlton's Banff, responded to this review

Dear Muggymoo, Thank you for taking the time to write this great review. We are delighted to know you enjoyed your stay with us, especially the hot tub and pool, which our housekeeping team work hard to ensure is always clean. We take great pride in meeting our guests expectations. Once again, thank you for your feedback and we hope...

Reviewed 4 weeks ago

Perfectly reasonable hotel. Good value, nice staff. But really no excuse for pathetic wifi that is 'monitored for excessive use'. In 2017 providing functioning wifi is as basic as having a TV. Wouldn't visit again because not having working wifi isn't acceptable.

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Helpful?
1Thank Victoria S
BanffManagement, Manager at Charlton's Banff, responded to this review

Dear Victoria S Thank you for taking the time to write this review. We are disappointed to learn that you did not enjoy your stay with us. Please be assured your comments have been shared with the management team and we will look into addressing the issue. Thank you for highlighting the great aspects of the hotel. Sincerely, Management

Manitoba, Canada
Reviewed 4 weeks ago

Average stay. Far enough away from the downtown area so as to be fairly quiet but close enough you can easily walk there. We had one of the "loft" rooms. Clean, certainly serviceable but note that #223 can be noisy when the heater kicks in. The fan is located in the loft floor under the bed and when that baby...

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Helpful?
Thank Lori T
BanffManagement, Manager at Charlton's Banff, responded to this review

Dear Lori T. Thank you for taking the time to write your review and for choosing Charltons Banff for your stay. We're pleased that you found your room to be clean. Your other comments will be taken on board as we aim to continually improve our property. Kind regards, Management

Calgary, Canada
Reviewed 14 February 2017

Charlton's Banff is, in my opinion, Banff's best kept accommodation secret. The staff is always polite and knowledgeable, the rooms are clean, modern, warm and best of all - quiet. You cannot beat the pillow top queen beds, huge bathrooms with heated floors and the enormous seperate shower and bathtub. At some point you have to actually go outdoors to...

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Helpful?
2Thank Kelly D
BanffManagement, Manager at Charlton's Banff, responded to this review

Dear Kelly D Thank you so much for your wonderful review and for continuing to choose Charlton's when visiting Banff. It's fantastic to hear that you've enjoyed staying with us, and it's especially great that our staff has been polite and knowledgeable. Your praise will be passed on to all departments. We look forward to welcoming you again! Regards, Management

Brisbane, Australia
Reviewed 7 February 2017

I really enjoyed my stay at Charlton's Banff. The staff were really friendly and extended my check out time because I was waiting to be collected for a bus transfer to Jasper. The lady at the counter went over and above to help me with booking a doctor because I was sick as well. I stayed in room 333 which...

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Helpful?
2Thank Teegsy07
BanffManagement, Manager at Charlton's Banff, responded to this review

Dear Teegsy07. Thanks very much for taking time to write this lovely review. I'm really pleased to hear that you were well taken care of by our staff. Thank you for choosing Charltons Banff for your stay. Best wishes, Management.

London, Canada
Reviewed 5 February 2017

The hotel was nice. Rooms are spread out over different buildings and can be hard to navigate. The breakfast was ok. The pool is really nice. Location is a bit of a walk to the centre of town, but walkable.

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2Thank cuteontariocouple
BanffManagement, Manager at Charlton's Banff, responded to this review

Dear Cuteontariocouple. Thank you very much for taking time to write a review of Charlton's Banff. We really appreciate your feedback as we aim to continually improve guests' experiences. Your comments will be passed on to the relevant departments. Thank you for choosing Charlton's for your staff. We hope to welcome you back in the future. Best wishes, Management

Newcastle
Reviewed 3 February 2017 via mobile

We had a wonderful three night stay here in a loft room. The staff were the highlights of the accomodation, very friendly and helpful with great recommendations. This hotel doesn't have a bar or dining area however there are many 10 minute walk away.

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Helpful?
1Thank Jasz21
BanffManagement, Manager at Charlton's Banff, responded to this review

Dear Jasz21. Thank you for sharing your great review. It's brilliant to hear that you had a wonderful stay and that our staff were friendly and helpful. Thanks very much for choosing Charlton's Banff - we hope to see you again! Kind regards, Management

Saint Louis, Missouri
Reviewed 2 February 2017

I booked 2 nights December 28-30th. I came in late from dinner on 28th to a room that the heat was turned up all the way and I could not adjust the thermostat. I sweated all night. Every time I used the toilet I had to remove the back and adjust the ball so it would not continue to run....

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Thank pben0ist

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Multilingual Staff
  • Laundry Service
Official Description (provided by the hotel)
The Charltons Banff is located 5 blocks from downtown Banff. This 3.5 star resort was created in the classic alpine style with natural cedar, combined with a relaxed and comfortable atmosphere, it makes the Charltons Banff the perfect Rocky Mountain Retreat. Start the day with a complimentary Continental Breakfast. After a busy day of mountain activities relax in the indoor pool and whirlpool. ... more   less 

Additional Information about Charlton's Banff

Address: 513 Banff Ave., Banff, Banff National Park, Alberta T1L 1B4, Canada (Formerly Charlton's Cedar Court)
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range: ₹ 7,345 - ₹ 17,678 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Charlton's Banff 3*
Number of rooms: 57
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Also Known As:
Charlton`s Cedar Court Hotel Banff
Charltons Cedar Court Banff
Charltons Cedar Court Hotel Banff
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Questions & Answers

Here's what travellers have asked, with answers from Charlton's Banff staff and other travellers.
4 questions
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Questions? Get answers from Charlton's Banff staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Deluxe rooms are much nicer then the loft's and cheaper too.”
 of 5 bubbles Wolfpack88, 21 Mar 2017 | Read review
“Closer to the front, it's a big difficult to navigate corridors.”
 of 5 bubbles Teegsy07, 6 Feb 2017 | Read review
“The King bedroom was perfect!!!”
 of 5 bubbles BradfromCanada, 20 Jan 2017 | Read review
“Always ask to see the rooms on arrival as the details on the hotel web site are misleading.”
 of 5 bubbles A7572PMpeterh, 9 Jan 2017 | Read review
“in winter, rooms in the main building don't require a trip outside to get to pool/hot tub”
 of 5 bubbles SharynP490, 6 Jan 2017 | Read review
5 of 5