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Banff Ptarmigan Inn

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Banff Ptarmigan Inn
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1,058 Reviews from our TripAdvisor Community

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Showing 997: English reviews
Brisbane, Australia
Reviewed 1 week ago via mobile

Stayed here over New Years for four nights. Two queen beds for us and our two teenage daughters. More space than our previous hotel, but no hooks in the tiny bathroom for towels or clothes. No mini fridge for food we had brought- asked at reception and he said most rooms did not have a fridge, but he could send...

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Helpful?
Thank Narelle20142014
Vancouver, Canada
Reviewed 1 week ago

The place is old and in need of major renovations. Didn't smell too good but provided a place to put our heads down. Staff were friendly and helpful. Room was musty. Lots of school children around who did not know how to use inner voice so it was noisy for sure. We used the hot tub which we enjoyed but...

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Thank MyViews_11
Reviewed 19 November 2016

We arrived at check-in to find our room cool, we turned up the theromstat and left. After supper returned, to find the room cooler, but thinking we were just walking outside in the cold it was us. However, after about an hour figured out it wasn't us! When we called the front desk, they brought us a space heater and...

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Helpful?
Thank Christen T
PtarmiganInnBanff, Front Office Manager at Banff Ptarmigan Inn, responded to this review

Thank you for your review. I would like to apologize about your cold room. The front desk agent who came to your room was unsure what the problem was and ran the space heater up so you could warm up while another agent investigated. I'm sorry he was not more clear about the issue with you but I am happy...

Guelph, Ontario, Canada
Reviewed 18 November 2016

I will agree the property is in need of a make over and it looks like they have started some renos on the first floor. I am sure once that happens the price will go up. For our budget the inn met our purpose. On the up,side the location is good and rooms are large and clean. I like they...

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Helpful?
1Thank Cathy D
PtarmiganInnBanff, Front Office Manager at Banff Ptarmigan Inn, responded to this review

Thank you for taking the time to write about your recent stay. I'm happy you enjoyed the location, room and breakfast. I am also pleased that you noticed we use products from local business for our guests to enjoy. The cooler is a great suggestions but soon we should have mini-fridges in all our rooms! Let me apologize for your...

Medicine Hat
Reviewed 9 November 2016 via mobile

The front desk staff were amazing. Helpful, friendly and just fun. Rooms were clean but run down, lots of tiles missing and outdated. Breakfast room very small and poor choice in food. A little far if you are walking into town, but we didn't travel to the mountains to sit!

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Thank Dana F
London, United Kingdom
Reviewed 4 November 2016

The room was a good size and the beds comfortable. A relief to us to find that you could open the windows for ventilation - many hotels don't seem to think humans need fresh air. The breakfast was OK. If you are sharp in the morning the queue is not too long for a freshly-made omelette. The parking is fine....

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Thank John B
Reviewed 22 October 2016 via mobile

I was there with my family for a night. It was on the way to our destination. Reception was good and helpful. Parking car was little bit challenging but the manager on duty was very helpful. Room was ok but little hot mainly during summer. Breakfast was good and fresh.

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Thank Kaushik R
Northern Ireland, United Kingdom
Reviewed 11 October 2016

This hotel is in the Main Street which is fantastic but the interior decor is a little tired. Breakfast let it down as it was very poor. Limited seating for all the guests staying, odd combinations of food and buffet situated in a tiny area causing queues and long waits for toast/omelettes etc. One morning the bacon was inedible and...

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Thank daftmare
Suffolk, United Kingdom
Reviewed 5 October 2016

Our room was spacious, comfortable and clean but the hotel seems totally geared towards large tour companies especially Japanese who seemed to completely swamp the place - especially at breakfast which was very average. Also I had pre-warned the hotel that a parcel was being delivered prior to my arrival. When I arrived the rather bored staff were very indifferent...

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Helpful?
Thank Sally F
PtarmiganInnBanff, Front Office Manager at Banff Ptarmigan Inn, responded to this review

Thank you for taking the time to write a review. We take great pride in providing guests with a standard of service that exceeds expectations. To receive confirmation that we have failed in doing so on this occasion is definitely unfortunate. I would like to apologise and rest assured I have followed up with front desk. We hope we have...

Lake Cowichan, Canada
Reviewed 5 October 2016

Review collected in partnership with Amoma.com
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Thank gregcG8016ZL

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Shuttle Bus Service
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
- Located on Banff Avenue, one short block from downtown Banff- Includes Full buffet breakfast with a made to order omelette station- Indoor hot tubs, sauna, steam and fitness equipment- The Meatball Pizza and Pasta- 134 cozy hotel rooms- The Sundance and Atrium function rooms for small to mid-size - meetings/receptions- Complimentary wireless internet access in all guest rooms- Heated underground parkade with free parking (first come basis)- Complimentary Roam Bus passes for the Banff transit system. ... more   less 

Additional Information about Banff Ptarmigan Inn

Address: 337 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range: ₹ 7,095 - ₹ 21,011 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Banff Ptarmigan Inn 3*
Number of rooms: 134
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Also Known As:
Banff Ptarmigan Hotel Banff
Ptarmigan Inn Banff
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Questions & Answers

Here's what travellers have asked, with answers from Banff Ptarmigan Inn staff and other travellers.
8 questions
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Questions? Get answers from Banff Ptarmigan Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you're looking for quality, don't stay here.”
 of 5 bubbles MyViews_11, 6 Jan 2017 | Read review
“Ask for a room without noise from the bar.”
 of 5 bubbles C3228DMruthp, 14 Sep 2016 | Read review
“Rooms were quite insulated from noise on the second floor, overlooking the main street - did not hear a thing!”
 of 5 bubbles gschmidt528, 2 Sep 2016 | Read review
“Ensure the cooling/heating is working and ask for a room with a bathroom that is larger than a matchbox!!”
 of 5 bubbles MHRWHITE, 22 Aug 2016 | Read review
“Don't take rooms that are street facing.”
 of 5 bubbles 843yuvals, 31 Jul 2016 | Read review
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