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Decameron Las Heliconias

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Traveller (255)
Room & Suite (20)
Dining (14)
Overview
  • Excellent45%
  • Very good36%
  • Average8%
  • Poor5%
  • Terrible6%
29 Sep 2017
“Beautiful locationin a country spot”
1 week ago
“'Everything included': lies and more lies!”
AMENITIES
Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Restaurant
Suites
3 Star accommodation
All hotel details
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Reviews (224)
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1 - 5 of 20 reviews
Reviewed 1 week ago via mobile

Stunning buildings and beautiful garden don't make a hotel. As soon as you arrive they tag you like a dog and give you a list of fines if you lose the towels or the tag. Then you discovered that they charge for wifi and for...More

Thank Margarita703
Response from PedroNHM, Gerente at Decameron Las HeliconiasResponded 5 days ago
Google Translation

Estimada Sra. Margarita. Muchas gracias por tomarse el tiempo para compartirnos sus experiencias, lamentamos profundamente las situaciones presentadas durante su...More

Reviewed 4 July 2018 via mobile

Very pretty resort, with roaming peacocks and nice scenery. Would be perfect for families with young children. Wouldn't really recommend if you don't have children, as all activities are based for them,but there are quite a few places to go outside of the hotel which...More

Thank Gina H
Response from PedroNHM, Gerente at Decameron Las HeliconiasResponded 5 July 2018
Google Translation

Estimada Sra. Gina, Mil gracias por tomarse el tiempo para compartir sus valiosos comentarios acerca de nuestro hotel. Su opinión...More

Reviewed 29 September 2017

Again we had an all inclusive break here after Cartagena! Spacious rooms with 2 double beds -huge shower in bathroom! Lots to do there & entertainment at night time in various locations ! The buffet was amazing to see & experience-was a bit surprised to...More

1  Thank Chris C
Response from PedroNHM, Gerente at Decameron Las HeliconiasResponded 3 October 2017

Dear Guest, Thank you very much for your positive comments about our hotel, it is very important for us to have your opinion. Hope to have the privilege to serve you again and make your next trip an unforgettable experience, we are always at your...More

Reviewed 3 August 2017 via mobile

I want to give this hotel 5 stars but is not possible. So, to start, the good: The Hacienda style is just amazing, our room was located in a corner where the sun doesn't hit it all day, so it remains nice and cool, barely...More

1  Thank AAGZ0921
Response from PedroNHM, Gerente at Decameron Las HeliconiasResponded 3 August 2017

Dear guest, thanks for the positive comments about our hotel and the food. We apologize for the situations presented during their stay . In our hotel we are always thinking of the weel-being of our guests , regarding the events presented, we will take immediate...More

Reviewed 22 March 2017

We stayed at this hotel on our family vacation last year and it was worth every penny. the hotel is kept impeccable. rooms are clean and the service is great. However, at times, they are a bit sticklers to the rules. Which is different from...More

Thank Marcelawhite
Management response:Responded 23 March 2017

Dear Mrs. Marcela, Thank you very much for your good comments about our hotel and our services, we are very sorry about the small details presented and we assure you we are working hard on every recommendation to improve. It is always a pleasure to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Breakfast included
Free Parking
Hotel Amenities
Wheelchair Access
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Conference Facilities
Free Parking
Breakfast Available
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Tennis Court
Details
Price range
US$ 129 - US$ 316 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 129 - US$ 316 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (255)
Room & Suite (20)
Dining (14)
Pool & Beach (11)
Business Centre & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
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Patriciamos
12 September 2017|
AnswerShow all 4 answers
Response from PedroNHM | Property representative |
Buenas tardes Sra Sandra, Si contamos con servicio de Spa y si se debe hacer reserva previa para el masaje. Solicito me proporcione su correo electrónico para darle la información detallada ó se puede comunicar al teléfono... More
0
Votes
Google Translation
Fabiana A
9 June 2017|
Answer
Response from PedroNHM | Property representative |
Buenas tardes Estimada Sra. Fabiana, En el Hotel Decameron Las Heliconias no aceptamos mascotas, pero existe guardería en el Parque Panaca el cual esta a tan solo 5 kilómetros del hotel. Se puede comunicar al teléfono... More
0
Votes
Google Translation
Room Tips
"You may be better off staying at the other location if you want to go to Panaca faster"
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"Choose a room with air conditioning. If you would like less traffic flow, choose a room away from the pool..."
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"Look for some other options before you come here."
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"rooms on 2nd floor are supposed to have a/c (ask for a/c!)"
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