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The Grand Mayan Nuevo Vallarta

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2,847 Reviews from our TripAdvisor Community

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There are newer reviews for The Grand Mayan Nuevo Vallarta
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Showing 2,273: English reviews
Dallas, TX
Reviewed 10 March 2015

We had been to The Grand Mayan in Cancun a couple of years ago and it was just o.k. So, we got a trade for the one in Nuevo Vallarta, there wasn't huge excitement. We had an RCI trade for a 2 bdrm but there was only 2 of us going. So, at the check-in (which was quite easy and...

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4Thank cshcdi
Reviewed 9 March 2015 via mobile

This place is Horrible! We came in through Interval International and are "elite" members through our time share. Our view is an employee parking garage and scrubby grounds. The beds are worn out, pillows lumpy and the room feels dirty. Once you get out of the building, the pools are great & food is good! You may say, who cares...

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7Thank Ellerton2001
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Ellerton2001 : We appreciate that you took the time to share your comments about your vacation at The Grand Mayan. We are surprised to learn about the inconveniences experienced. Your observations will be shared with all areas concerned as guest feedback is important to us, and ultimately is how we measure our success. Your feedback is always welcomed. With...

Litle Chute, WI
Reviewed 9 March 2015 via mobile

We had been here before but it was 11 years ago. The place is changed a great deal but all for the better. They have a lot of construction and updating the facilities, including the pool areas. We ate at several of the restaurants and found all to offer quality goid and service.

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2Thank JenaLitleChute
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear JenaLitleChute : We really appreciate the time you have taken to share with us your impression about your stay at The Grand Mayan. We are delighted to learn you enjoyed our food options. We are happy as well that you liked the our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most...

Arizona
Reviewed 8 March 2015

They have made so many improvements, a great grocery store, a well run golf course, and finally bringing in some changes in the restaurants. One reviewer talked about he biting bugs at Epazote (where the food has been good, but not great), and it is interesting, if you sit outside near the plants, there are biting bugs, but move closer...

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Thank lovegolfsailing
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear lovegolfsailing : We truly appreciate the time you have taken to share with us your impression about your stay at The Grand Mayan. We are grateful for your preference as we always like to welcome back guests. It is important to point out that our Nuevo Vallarta resorts have one main entrance and exit for guests; and one service...

Sleepy Eye, Minnesota
Reviewed 8 March 2015 via mobile

We stayed at the Grand Mayan Resort 2/28 to 3/7, beautiful resort, easy checkin, did not take the timeshare tour, we took one last year & it was brutal, they don't want to take NO for an answer. & they did not keep after us to take one! We had a 1 bedroom & very roomy ,everything you need. We...

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1Thank Ibby_11
Elizabeth, Colorado
Reviewed 8 March 2015

We are "owners" at the Grand Luxxe however they were overbooked (they will tell you that they Never do this.). We had to stay at the Grand Mayan. It was overall ok as we were traveling with our adult kids and small grandkids. The rooms are ok and the pools are great. The staff in the Gong and Tramonto restaurants...

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Thank jeanniekey
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear jeanniekey : Thank you for providing your comments about your vacation at The Grand Mayan . We are pleased to learn our restaurants’ staff was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We are certain all the staff mentioned will gladly receive your feedback as they always look...

Regina, Canada
Reviewed 7 March 2015

We just returned from our third trip to this resort. This year we stayed 3 weeks. We love this resort and there isn't a lot that I can say that hasn't been said (or that I didn't say in my last review) but I thought I should highlight a couple things. The resort has a new French restaurant called Azur...

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2Thank cmacky
Reviewed 4 March 2015 via mobile

From the free entertainment in the Santuarium to the spectacular property itself, this was a marvelous week's vacation from the snows of Ohio. The spacious rooms were cleaned twice a day, the concierge and other staff were always polite and gave the "Ola!" salute without fail. The wait staff serving drinks in the bars and on the beach were first...

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Thank Tim B
Calgary, Canada
Reviewed 3 March 2015

...run in the other direction! We faced the parking garage (which construction was happening on), which wasn't great. That being said, my sister was on the ocean side and had a pretty nice view. There is also this very weird, musty sort of smell in the rooms. It is horrendous! And I could still smell it on all of my...

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4Thank jeanne20152015
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear jeanne20152015 : Thank you for taking the time to provide us your feedback about your stay with us at The Grand Mayan. We really thank you for your kind comment about our staff, as we consider them one of our biggest assets. Nonetheless, it's disappointing to learn that your experience was not satisfactory. Rest assured that your comments will...

Reviewed 2 March 2015

We are vacation club members and booked as such. The two bedroom suite was spacious and nice as expected but a little dated. The service was excellent—maids to the servers were all very friendly. My favorite aspects about the property where the immaculately maintained grounds and pool features especially the lazy river and the toddler swimming area. Also, the beach...

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5Thank Charles L
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Charles L : Thank you for choosing The Grand Mayan for your vacation and for sharing your review with us. We are delighted to find out that some our staff was welcoming, as this is what we strive for every day. We are happy as well that you enjoyed your our food options, grounds, pools and the facilities. All...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Golf Course
  • Restaurant
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting

Additional Information about The Grand Mayan Nuevo Vallarta

Address: Av Paseo de las Moras s/n | Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Hotel Class:4.5 star — The Grand Mayan Nuevo Vallarta 4.5*
Number of rooms: 795
Reservation Options:
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Also Known As:
Grand Mayan Nuevo Vallarta Hotel Nuevo Vallarta
Wyndham Nuevo Vallarta
Grand Mayan Resort Nuevo Vallarta
Grand Mayan Puerto Vallarta
Hotel Style:
#9 Top resorts Hotel in Nuevo Vallarta
#9 Family Hotel in Nuevo Vallarta
#9 Luxury Hotel in Nuevo Vallarta
#10 Romantic Hotel in Nuevo Vallarta
#13 On the Beach Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Mayan Nuevo Vallarta staff and other travellers.
386 questions
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Questions? Get answers from The Grand Mayan Nuevo Vallarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I'm not sure how to get a room with a view. It seemed like you needed to be an owner to get the view.”
 of 5 bubbles 342pattym, 19 Feb 2017 | Read review
“Rooms are well kept and maid service is great”
 of 5 bubbles TerryS836, 18 Feb 2017 | Read review
“If you are an owner, you MIGHT get an ocean view. If not, no way.”
 of 5 bubbles TravelingBill, 17 Feb 2017 | Read review
“Plan well ahead and confirm and re-confirm what you want. Ask for ocean facing.”
 of 5 bubbles 175sherril, 16 Feb 2017 | Read review
“ocean side have tremendous views hard to leave your room”
 of 5 bubbles billwesterink, 14 Feb 2017 | Read review
5 of 5