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The Grand Mayan Nuevo Vallarta

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2,664 Reviews from our TripAdvisor Community

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There are newer reviews for The Grand Mayan Nuevo Vallarta
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Showing 2,142: English reviews
Calgary, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 November 2014

We travelled as a couple and spent two weeks at the resort. Overall we enjoyed our stay. The weather was nice for the most part but we found it more humid than previous years. We found that they discourage you from leaving the resort and if asked, provide minimum info as to how to get off the resort. The food... More 

Helpful?
1 Thank Shelby R
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Shelby R : We are grateful for your taking the time to write a review about your experience while staying at The Grand Mayan. We are glad you enjoyed your vacation. We are delighted to find out that most of our staff was pleasant, as this is what we strive for every day. Your feedback is very important to... More 

Fort McMurray, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 November 2014

This is our first review on trip advisor and this hotel / resort has earned outstanding marks from our family. We have been following the reviews for the past 5 months and the biggest negititive comment seems to be focused on the time share people. We are currently still at the Grand Mayan and have been asked once at check... More 

Helpful?
1 Thank Patrick D
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Patrick D : Thank you very much for providing your comments about your vacation at The Grand Mayan. We are pleased to learn you had a wonderful vacation, that you enjoyed our food options, the pools and our staff’s service. They work tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Our primary... More 

Appleton, Wisconsin
Level Contributor
214 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
Reviewed 10 November 2014

We are dedicated travelers and have been all over the world...nothing came close to this 6 star hotel! This is a LUXURY experience from the beautiful drive in, impressive lobby, lingering sweet scent of orange blossoms in the lobby and massage music piped thru all! I wanted to lay down and take a nap! The property is its own city... More 

Helpful?
3 Thank heidi D
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear heidi D : We are grateful for your taking the time to write a review about your experience while staying at The Grand Mayan. We are delighted to learn your trip was fun and you enjoyed our facilities, the gym, pools and the santuario. Your comments are always welcomed. We always like to hear about our guests’ experiences since... More 

Seattle, Washington, United States
Level Contributor
93 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 10 November 2014 via mobile

This is a fantastic resort. I could go on and on about what's great about it but instead I'll give you the few downers I found. First off the crowd is primarily 50+ very few under. Secondly they encourage and make it difficult to get off the property to try and get you to stay put and spend your money... More 

Helpful?
3 Thank dashark12
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear dashark12 : Thank you for providing your feedback about your vacation at The Grand Mayan. We are happy that you found our property to be fantastic. Rest assured that your comments will be taken into consideration in order to provide our guests everything that they need to make the most of their vacations with us. Your comments and suggestions... More 

Fargo, North Dakota
Level Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 10 November 2014

We just arrived home from a one week stay at the Grand Mayan Nuevo Vallarta. We previously visited the Grand Mayan in Los Cabos and the Mayan Palace in Riviera Maya. This review may be lengthy but I don't feel all of the other reviews are necessarily a fair review of the property. This resort is large, yes, but has... More 

Helpful?
8 Thank ndmom11
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear ndmom11: Thank you for taking the time to provide us your detailed feedback about your recent stay at The Grand Mayan. We are delighted to learn that our staff was welcoming, as this is what we strive for every day. We will gladly share your feedback with the staff mentioned, as working to anticipate and exceed your every need... More 

Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 10 November 2014 via mobile

I felt trapped! It was 2 shuttles and a minimum $6 can ride to get anywhere substantial. There was a little marina community with a few restaurants and an oxo. That was 2 shuttles and a 20 minute walk. The kitchens were poorly equipped they really did not want you to bring in your own food. There was even a... More 

Helpful?
1 Thank Marlorg
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Marlorg : We really appreciate the time you have taken to share with us your impression about your stay at The Grand Mayan. We are delighted to learn you enjoyed our food options at Punta arena. We are happy as well that you liked the grounds, La Plaza, our pools, the gym and our staff’s service. Everyone works tirelessly... More 

Portland
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 9 November 2014

For some one wanting to get away from it all, I came to the WRONG place. Now, there are many positives to this chain of resorts such as beautifully maintained properties, many activities, clean facilities, comfort and an amazing, accommodating staff. I've stayed at the Sea Garden years prior, which is part of this chain but the property wasn't open... More 

Helpful?
4 Thank Ana W
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear SausageQueen : Thank you for taking the time to provide us your feedback about your recent stay at The Grand Mayan. It is pleasing to learn that you enjoyed the activities, the cleanliness of our accommodations and our staff’s service. They work tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Rest assured... More 

Seattle, Washington
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 7 November 2014

My wife and I visited the Grand Mayan using an RCI exchange. We had an outstanding suite size room with a private plunge pool. Excellent resort. Several pools and large grounds. Not crowded because early November. Terrific food in numerous restaurants on the property. Attentive staff. The only problem was the aggressive and unpleasant time share sales pitch. We signed... More 

Helpful?
5 Thank Evan S
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Evan S: We are grateful for your taking the time to write a review about your experience at The Grand Mayan. We are glad to learn you enjoyed our pools, grounds and our food options. Thank you as well for your kind words about some our staff, as we consider them one of our biggest assets. As one of... More 

Santa Rosa, California
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 November 2014

Overall we had a great vacation but I don't think I would ever return to stay at the Grand Mayan. The resort is made up of the Grand Luxx, Grand Bliss, Grand Mayan and Mayan Palace (which was closed for construction while we were there). It was very obvious that most of the care and attention goes into the Grand... More 

Helpful?
3 Thank gottalovecake
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear gottalovecake : We are grateful for your taking the time to write a review about your experience at The Grand Mayan. We are glad to learn you enjoyed our food options and the facilities. Thank you as well for your kind words about some our staff, as we consider them one of our biggest assets. All the same, we... More 

Lone Tree
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 November 2014

You don't have to stay there 24/7 for the whole week, but you certainly can - it's like its own little village. Great restaurants, entertainment, a different pool everyday. And they're continuing to expand. And never once did I pass by an employee (anywhere on the property) without them offering a smile and friendly greeting. Drinks were a little on... More 

Helpful?
1 Thank MJCBiker
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear MJCBiker : Thank you very much for providing your comments about your vacation at The Grand Mayan. We are pleased to learn you had a wonderful vacation, that you enjoyed our food options, the entertainment and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Our goal is... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Golf Course
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting

Additional Information about The Grand Mayan Nuevo Vallarta

Address: Av Paseo de las Moras s/n | Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Hotel Class:5 star — The Grand Mayan Nuevo Vallarta 5*
Number of rooms: 795
Reservation Options:
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Also Known As:
Grand Mayan Nuevo Vallarta Hotel Nuevo Vallarta
Wyndham Nuevo Vallarta
Grand Mayan Resort Nuevo Vallarta
Grand Mayan Puerto Vallarta
Hotel Style:
#9 Family Hotel in Nuevo Vallarta
#9 Top resorts Hotel in Nuevo Vallarta
#9 Luxury Hotel in Nuevo Vallarta
#10 Romantic Hotel in Nuevo Vallarta
#13 On the Beach Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Mayan Nuevo Vallarta staff and other travellers.
328 questions
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Questions? Get answers from The Grand Mayan Nuevo Vallarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Double rooms are available for larger groups”
 of 5 bubbles rtodderud, 3 Dec 2016 | Read review
“The suites are the best and there's plenty of room for 8. There were only 4 in my family, but the place is huge.”
 of 5 bubbles 608denises, 3 Dec 2016 | Read review
“All rooms are great.”
 of 5 bubbles kenandpatricia, 3 Dec 2016 | Read review
“The only way to get an ocean view room is to deal with a sales meeting (3+ hours and high pressure)”
 of 5 bubbles Nevergo33, 3 Dec 2016 | Read review
“5th floor and above, ocean view”
 of 5 bubbles vacationtimedeb, 28 Nov 2016 | Read review
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