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My time at the Grand Mayan was awesome! I headed down with family and was also able to find a lot of people my own age! Go say hi to Okimy from the Joy Squad at the pool. He is definitely the man to talk...More
Meals were OK at the Havana Moon except one person in our party of six ordered a soup. Corn was under cooked, potatoes were rock hard. At end of meal, soup was half eaten, complained to waiter and told him to just take...More
8 Thank Dora R
Response from Socialmediamanager1, Manager at The Grand Mayan at Vidanta Nuevo VallartaResponded 2 November 2016
Thank you for taking the time to provide us your feedback about your stay with us.
Please accept our sincere apology for the inconveniences experienced during your visit. We will of course investigate the situation further and take the necessary actions to ensure...More
This is a very nice resort ! It will take you about 15 mins from the pvt airport to get there. It almost gives you the feel of a country club prison. A long road to get there a lot of speed bumps and cameras...More
Spectacular vacation. The employees at the Grand Mayan really make me feel like I'm home. Okimy Monobe stood out as an incredible employee. He took care of my family exceptionally. We visit the Grand Mayan now yearly for two weeks at a time and have...More
The only good experiences we had here were the ones I booked off resort. We had our room GIVEN to us by a timeshare owner. Here we go:
1) Billed as a "grand suite" you really get one room with a king, and a second...More
11 Thank brunernt
Response from Socialmediamanager1, Manager at The Grand Mayan at Vidanta Nuevo VallartaResponded 14 October 2016
Dear Guest :
Thank you for taking the time to share with us your experience while visiting The Grand Mayan.
We are disappointed to learn about the inconveniences experienced during your visit. Comments like yours enable our continued pursuit of improvement for perfection on our...More