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The Grand Mayan at Vidanta Nuevo Vallarta

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Av Paseo de las Moras s/n Fracc. Náutico Turístico, Nuevo Vallarta 63735 Mexico
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (3913)
Room & Suite (435)
Dining (282)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 10/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Grand Mayan at Vidanta Nuevo Vallarta
Updated 10/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#13 of 37 in Nuevo Vallarta
Location
Cleanliness
Service
Value
HOTEL STYLE #6 Top resorts Hotel in Nuevo Vallarta #7 Luxury Hotel in Nuevo Vallarta #8 Family Hotel in Nuevo Vallarta #9 On the Beach Hotel in Nuevo Vallarta #10 Romantic Hotel in Nuevo Vallarta
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Game room
Babysitting
Wifi
Paid wifi
Hot bath
Lazy river
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Golf course
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Interconnected rooms available
Kitchenette
Microwave
Flatscreen TV
Private balcony
Room service
Safe
Sofa
VIP room facilities
Iron
Wake-up service / alarm clock
Refrigerator
Kitchenware
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Family Resort
Quiet
Languages Spoken
Spanish

Location

Full view
60Somewhat walkable
Grade: 60 out of 100
12Restaurantswithin 0.5 km
1Attractionwithin 0.5 km
6470Reviews717Q+A100Room tips
Traveller rating
  • 4,139
  • 1,234
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  • 294
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Popular mentions
Luis O wrote a review 20 May
3 contributions
We've been going to Vidanta resorts for the last 4 or 5 years and every time it has been a magical experience. The properties are breathtakingly beautiful and the service and attention are always top notch. Jocelyn, Esmeralda, Fanny, and Carol from the Joy Squad made a total difference by making our kids' experience special by going out of their way and making balloon animals and bringing other attentions. This is a special place and definitely recommend.
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Date of stay: May 2022Trip type: Travelled
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Response from Grupo Vidanta, General Manager at The Grand Mayan at Vidanta Nuevo Vallarta
Responded 2 days ago
Olas from the Pacific luisoG8475GI; We truly appreciate the time you have taken to share with us your impression of your stay. We are glad you enjoyed our facilities and we are grateful for your kind words about our overall staff’s service, as we consider them one of our biggest assets, we will share your beautiful comment with Jocelyn, Esmeralda, Fanny and Carol we are sure it'll motived them to keep giving an exceptional service. We are always looking to surpass our clients’ expectations of genuine hospitality by providing outstanding locations and service excellence. We are constantly striving to achieve the highest level of guest satisfaction and this is very useful to us. We truly look forward to serving you again in the near future! Happily, Management at The Grand Mayan.
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C Tin wrote a review 17 May
6 contributions
+1
This was our second time staying at the Vidanta Nuevo Vallarta. My wife and I hyped it up before going back with a large group (16 of us ranging from 10- upper 50’s in age), so we were hoping everyone else would enjoy it as much as we did. It did not disappoint! People in our group stayed at a couple different parts of the resort (Grand Mayan and Gran Bliss). Everyone had an amazing time and we found that there was a lot of variety in terms of what to do. Some folks golfed multiple times, others hung at different pools or hit the beach, or ran into Puerto Vallarta or other neighboring towns for shopping and off-resort eating experiences. We had last gone in 2019 and since then the resort had added Salum (think adorable food trucks with a beachfront setting) and the Beach Club Pool. These became two of our favorites. Everything about the stay worked smoothly and the staff were professional, kind, and helpful the entire stay. I would like to give a special shout-out to Humberto and Alan at the Beach Club Pool. They were absolutely amazing in their customer service and made us feel like VIP guests during the trip. They were on the ball with every request, made helpful suggestions, and were extremely pleasant to interact with from the first day at the pool to when we were soaking up our last bits of sun the afternoon we flew back home. Thank you to Vidanta Nuevo Vallarta for another great vacation experience- we’ll see you again soon!
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Date of stay: April 2022Trip type: Travelled
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Response from Grupo Vidanta, General Manager at The Grand Mayan at Vidanta Nuevo Vallarta
Responded 2 days ago
Greetings from the paradise CTTindy; We really appreciate the time you have taken to share with us your detailed impression of your stay. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities, the accommodations, the pools, Salum, Beachland, and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Our goal is to make each one of our guests’ vacations relaxing and we look to please them by making sure they receive all the benefits they are expecting to enjoy during their vacation. We are always happy to find out we have achieved this. We will make sure to share this beautiful comment with Alan and Humberto, we are sure it'll motived them even more. It will be our pleasure to have you as a guest again. Happily, Management at The Grand Mayan
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Mapis1 wrote a review 15 May
San Marcos, California110 contributions41 helpful votes
Worst place ever ! The staff is so unprofessional, the food is the worst food I ever had in Mexico , I go to Mexico ( cancun , cdmx, Queretaro ) t 2/3 times a year I’m Mexican ! This place is a scam, they will treat you súper until you don’t buy them the time share , then they star treating you awful ! If you complain about something you are toast ! They will comunícate the rest of the staff and they will treat you terrible!
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Date of stay: May 2022Trip type: Travelled
1 Helpful vote
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Response from Grupo Vidanta, General Manager at The Grand Mayan at Vidanta Nuevo Vallarta
Responded 3 days ago
Dear Mapis1, We are sorry to hear about your experience and sincerely apologize for the inconvenience described in your review. Please contact us ASAP we will be pleased to follow up on this dialogue by providing you personalized assistance at Customer Care Center at 1 800 292 9446 or at customerservice@grandmayan.com.mx. We look forward to hearing from you. Sincerely, The Customer Support Team
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Jan C wrote a review 9 May
1 contribution
The resort is very large. Have good walking shoes. Very lush landscaping and plentiful water features. It is amazing to walk the grounds in the dark. There are wooden pathways lit by lanterns. Lots of pools at the Grand Mayan and a lazy river. We preferred the main pool. A long walk, which seems endless at first. Walking is an adventure. You can access everything via the beach, but it is hot in the afternoon. The beach is huge and free of vendors. There is an area called Beach Land that is very cool. There is also a store on site at the Grand Bliss. Also, there are shuttles that run everywhere on site, but we only rode those to and from the taxis. We LOVED Humberto, the main concierge at the main pool. He is so friendly and helpful every day! Alan at the main pool is a top-notch server. Caleb at Tramonto was such a sweetheart!! We really liked the food there. Balche, Balance, and La Cantina were good. So many choices for good food. This is a destination and you don't have to leave the resort for anything.
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Date of stay: April 2022
Rooms
Service
Sleep Quality
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Response from Grupo Vidanta, General Manager at The Grand Mayan at Vidanta Nuevo Vallarta
Responded 1 week ago
Ola jan-kevin-idaho; We really appreciate the time you have taken to share with us your detailed impression of your stay. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities, the accommodations, the pools, and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. We will share with Humberto, Alan and Caleb your feedback about their service, we are certain it will motived them. It is always nice to learn our guests found everything they needed while staying with us. We are grateful for your feedback and hope you allow us to host your vacations again. Happily, Management at The Grand Mayan.
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Gary B wrote a review 5 May
9 contributions
Christian at the volleyball pool event was outstanding and polite. We had so much fun. The Joy Squad... The entire time service and the event each day certainly made our visit worth the memories. We will recommend the pool and employees are worth thier weight in GOLD.. Gary and Ana.
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Date of stay: May 2022Trip type: Travelled
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Response from Grupo Vidanta, General Manager at The Grand Mayan at Vidanta Nuevo Vallarta
Responded 1 week ago
Sunny greetings L4300IPgaryb; We really appreciate the time you have taken to share with us your impression of your stay. We really thank you for your kind comment about our staff, as we consider them one of our biggest assets. We are certain Christian will gladly receive your feedback, as all our staff is always looking to meet our guests’ expectations to the fullest. We take great pride in creating incredible vacations and after receiving your remarks, it is great to confirm we have succeeded in doing so for you. We look forward to welcoming you back and continue making your stay memorable! Happily, Management at The Grand Mayan.
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PRICE RANGE
$276 - $312 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand mayan nuevo vallarta hotel nuevo vallarta, wyndham nuevo vallarta, grand mayan resort nuevo vallarta, grand mayan puerto vallarta
LOCATION
MexicoPacific CoastNayaritRiviera NayaritNuevo Vallarta
NUMBER OF ROOMS
789
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Frequently Asked Questions about The Grand Mayan at Vidanta Nuevo Vallarta
Which popular attractions are close to The Grand Mayan at Vidanta Nuevo Vallarta?
Nearby attractions include Playa Vidanta Nuevo Vallarta (0.4 km).
What are some of the property amenities at The Grand Mayan at Vidanta Nuevo Vallarta?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at The Grand Mayan at Vidanta Nuevo Vallarta?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Grand Mayan at Vidanta Nuevo Vallarta?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Grand Mayan at Vidanta Nuevo Vallarta?
Yes, valet parking is available to guests.
What are some restaurants close to The Grand Mayan at Vidanta Nuevo Vallarta?
Conveniently located restaurants include Café Del Lago at Vidanta Nuevo Vallarta, Bistro Bleu, and Limon & Sal.
Are there opportunities to exercise at The Grand Mayan at Vidanta Nuevo Vallarta?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Grand Mayan at Vidanta Nuevo Vallarta have airport transportation?
Yes, The Grand Mayan at Vidanta Nuevo Vallarta offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Grand Mayan at Vidanta Nuevo Vallarta?
Yes, dry cleaning and laundry service are offered to guests.
Does The Grand Mayan at Vidanta Nuevo Vallarta offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Grand Mayan at Vidanta Nuevo Vallarta?
Many travellers enjoy visiting Parroquia de San Miguel Arcangel Church (7.9 km).