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The hotel doesn't know about customer service, sadly I had to cancel my wedding there because they were not attending to our needs as groom & bride. We cancelled 3 months ago and nowadays they haven't returned us yet what we had already paid!!!! -_-...More
As a family of 4 we moved into this resort on the second week of our 14 day stay in Mexico. First thing we learn is that the phones were not working in the rooms! Then no TV reception. The room smelled like mould or...More
Firstly I would like to say everyone who works here is very friendly and hard working. The grounds (now that's it's done being under construction I guess) are very beautiful, but there are a few things that would cause me to not come back. Firstly...More
Renovated hotel is beautiful,,Staff has been wonderful especially the Entertainment staff with their wonderful daily activities and happy personalities. We will come back mainly because of the Recteation and Entertainment staff. We’ would especially praise Martin,Ilsa and Hector all were terrific and helpful. But we...More
It is in a very convenient location. Close to food shopping (1.5 miles) and nice restaurants in Bucerias.(85 peso cab ride each way (about $4.50). Landscaping and infinity pool views are Great! Beautiful sunsets.
In the midst of a management ownership change. To an all...More
Hi, I am at the hotel right now. The construction is non stop from 7 in the morning and believe it or not, the construction is going on all night! We have to keep the doors closed for breakfast, supper and all night... More
Hi, I am at the hotel right now. The construction is non stop from 7 in the morning and believe it or not, the construction is going on all night! We have to keep the doors closed for breakfast, supper and all night. Forget about the apéro on the balcony at sunset. The chainsaw is non stop. I believe they are cutting concrete. The new pool is far from being open. The chairs at the pool are in wood with non cushions available. The elevators does not work since 2 days. We are on the 6th floor! Telephones in the room do the work in any of the hotel. The room they first gave us was in front of the broken concrete on the construction site. What a view from our balcony ! We had to fight to get an other one.
If you can, cancel this hotel and try to get something better.
An exhausted customer from Canada.
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